Travelling to United Arab Emirates? Read all updated requirements before you book.
Exterior view, Al Ain Rotana in Al Ain
Chalet One Bedroom with Private Parking, Al Ain Rotana in Al Ain
a large pool of water with people sitting on it, Al Ain Rotana in Al Ain
Lobby, Al Ain Rotana in Al Ain
Lobby, Al Ain Rotana in Al Ain
Swimming pool [outdoor], Al Ain Rotana in Al Ain
Swimming pool [outdoor], Al Ain Rotana in Al Ain

Removed from saved list

8.2

Excellent

1,793 reviews

1,793 reviews

Breakfast13
Swimming Pool12
Housekeeping9
See map
See map

8.7

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Clock Tower 190 m
Al jaheli park 400 m
al mumtaz 400 m
Irvine Pharmacy 440 m
Jahili Park 450 m
al ain central 490 m
Burjeel Royal Hospital 500 m
Specialized Medical Care Hospital 580 m
Al Ain Al Ahalia Medical Centre 610 m
Update Orthodontic and Dental Polyclinic 620 m

Al Ain Rotana

Al Ain Rotana, P. O. Box 1210 , Al Ain, Al Ain, United Arab Emirates - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Al Ain part of Al Ain, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Al Ain International Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Check-in [24-hour]

Airport transfer

Excellent breakfast

Free Wi-Fi in all rooms!

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Spa

Free Wi-Fi in all rooms!

BBQ facilities

Your dates are popular among travelersUsers are booking a place in Al Ain every 26 minutes on Agoda.com
Value for money8.0
Location rating8.7
Nearest airportAl Ain International Airport (AAN) - United Arab Emirates
Distance to airport14.9 km

Rooms available at Al Ain Rotana

Excellent
Room comfort & quality

8.7

Spacious One Bedroom Suite with Kitchen
...
  • Room size: 105 m²/1130 ft²
  • Pool view
  • 1 super king bed
Enter dates to see prices
One Bedroom Suite
...
  • Room size: 88 m²/947 ft²
  • City view
  • 1 super king bed
Enter dates to see prices
Pool View Room with Balcony - King Bed
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 super king bed
Enter dates to see prices
Chalet Two Bedroom with Private Parking
...
  • Room size: 120 m²/1292 ft²
  • Garden view
  • 1 super king bed & 2 single...
Enter dates to see prices
Guest Room with Balcony- King Bed
...
  • Room size: 40 m²/431 ft²
  • Pool view
  • 1 super king bed
Enter dates to see prices
Chalet One Bedroom with Private Parking
...
  • Room size: 120 m²/1292 ft²
  • Garden view
  • 1 super king bed
Enter dates to see prices
Pool View Room with Balcony - Twin Beds
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Two Bedroom Villa - Duplex with Private Parking
...
  • Room size: 140 m²/1507 ft²
  • Garden view
  • 2 double beds & 1 king bed
Enter dates to see prices
Guest Room with Balcony - Twin Beds
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Chalet Two Bedroom with Private Parking
...
  • Room size: 120 m²/1292 ft²
  • Garden view
  • 2 single beds & 1 king bed
Enter dates to see prices

Frequently asked questions

Does Al Ain Rotana offer shuttle service for getting around?

For your convenience when traveling around the city, Al Ain Rotana provides None right at your doorstep making it easy for you to get to places smoothly.

Does Al Ain Rotana offer spa services?

You can benefit from your stay at Al Ain Rotana even more by taking advantage of the property's available spa services that are offered for all its valuable guests to make your evening or night far better.

What type of non-water sports and outdoor activities are accessible at Al Ain Rotana?

Al Ain Rotana includes non-water sport and outdoor activities such as tennis courts for you to sweat it out.

Does Al Ain Rotana provide dry cleaning services?

Yes! Al Ain Rotana provides dry cleaning service that is accessible all throughout your stay, ensuring you're always looking your best in your favorite outfit. Please contact the property for more information.

What precautions does Al Ain Rotana take in terms of hygiene, safety, and cleanliness?

Al Ain Rotana comply with our mandatory standard for cleanliness and safety by featuring hand sanitizer and daily disinfection in common areas. This property also comes prepared with doctor/nurse on call, body thermometer, staff trained in safety protocol, first aid kit, temperature check for guests and staff, and sterilizing equipment for greater safety precautions and hygiene protocols.

Are there ATM on-site at Al Ain Rotana?

Yes! The perks of staying at Al Ain Rotana include an on-site ATM, providing customers with easy access point for cash withdrawal and remaining worry-free throughout your trip.

What is the typical travel time to the closest airport from Al Ain Rotana?

The average travel time to get from Al Ain Rotana to the airport is 21 minutes, but please bear in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.

What are the property's policies for children's bedding at Al Ain Rotana?

Al Ain Rotana's policy pertaining to children's bedding considers guests age 13 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How many floors does Al Ain Rotana have?

Al Ain Rotana has a total of 5 floors.

What do past travelers love most about Al Ain Rotana?

Past visitors that stayed at Al Ain Rotana have given this property a rating of 8.808 for its outstanding cleanliness as the major highlight for their stay.

What is the typical rating that past Business travelers' have given to Al Ain Rotana?

Past business travelers that have stayed at this property have given Al Ain Rotana an average rating of 7.9. You can look up more detailed customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

What do local travelers think about Al Ain Rotana?

Past local visitors that have stayed at this property have given Al Ain Rotana an average rating of 8.9. You can look up on more comprehensive customer testimonials, and responses for this property down in the review section.

See map

Explore the neighborhood

What people love about Al Ain Rotana

  • 9.2

    Exceptional
    Cleanliness

    "Rooms are comfortable and clean."

    Hadeer

    |

    December 2, 2019

  • 7.6

    Very good
    Location

    "The location is very excellent"

    Mohamed

    |

    November 27, 2020

  • 10

    Exceptional
    Spaciousness

    "There rooms are nice and spacious."

    williams

    |

    January 10, 2023

Overall rating:

8.5

Excellent
484 reviews
Cleanliness
8.8
Facilities
8.5
Location
8.7
Read all reviews >
What travelers say they love:
Nice Place to Enjoy Short Vacation in Al Ain
Sagar from United Arab Emirates
Family with older children
More about Al Ain Rotana

More about Al Ain Rotana

Al Ain Rotana

Get excited for all the adventures in Al Ain with a stay at Al Ain Rotana. Keep your options open! Whatever your interests in Al Ain, you'll access them conveniently with a stay at Al Ain Rotana, just 14.8 km from Al Ain International Airport.
Al Ain Rotana offers numerous on-site facilities to satisfy even the most discerning guest. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Al Ain is made even more convenient with the taxi and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Al Ain Rotana.
All guestrooms at Al Ain Rotana provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at Al Ain Rotana, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Al Ain Rotana also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Al Ain Rotana. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities and shared kitchen.
Al Ain Rotana offers unique recreational opportunities for all guests. A relaxing end to every day is possible with a visit to the massage, hot tub, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Challenge your travel group members or other guests to competitive fun, with the hotel's tennis court and squash court. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.

Show less

Amenities and facilities

Excellent
Facilities

8.5

Most talked about facilities

Swimming Pool

23 mentions

Breakfast

19 mentions

Food & Dining

11 mentions

Housekeeping

5 mentions

Languages spoken
  • English
  • Arabic
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Nepali
  • Romanian
  • Russian
  • Thai
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Pool facilities
  • Sauna
  • Spa
  • Spa/sauna
  • Squash court
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • Alcohol
  • Bar
  • BBQ facilities
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast service
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Shared kitchen
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet-friendly [charges apply]
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Desk
  • Free bottled water
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • Linens
  • Microwave
  • Mini bar
  • Private bathroom
  • Shower
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • TV [flat screen]

Food and dining

Breakfast options
  • American
  • Asian
  • Halal
  • Full English/Irish
Restaurants on site
Zest Restaurant
  • Menu: Buffet, A-la-carte
Trader Vics
  • Cuisine: French
  • Menu: Buffet
Minzaman
  • Cuisine: Middle Eastern
  • Menu: Buffet

Location

Al Ain Rotana, P. O. Box 1210 , Al Ain, Al Ain, United Arab Emirates
Excellent
Location

8.7

Airports
  • Al Ain International Airport (AAN) - United Arab Emirates
    14.9 km
  • Sohar Airport (OHS) - Oman
    89.2 km
Public transportation
  • Municipal Bus Station
    1.5 km
Hospital or clinic
  • al mumtaz
    400 m
Convenience store
  • ADNOC Oasis
    2.8 km
Cash withdrawal
  • ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee150 AED
  • Travel time to airport (minutes)21
Extras
  • Breakfast charge (unless included in room price)127 AED
  • Daily Internet/Wi-Fi fee0 AED
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges2
  • Number of floors5
  • Number of restaurants3
  • Number of rooms 242
  • Room voltage220
  • Year property opened1998

Reviews of Al Ain Rotana from real guests

Provided by verified guests of Agoda
8.5
Cleanliness8.8
Facilities8.5
Location8.7
Room comfort and quality8.7
Service8.8
Value for money8.0
High score for Al Ain
Rating
9+ Exceptional (127)
8-9 Excellent (51)
7-8 Very Good (43)
6-7 Good (15)
<6 Below Expectation (28)
Time of the year
Mar - May (63)
Jun - Aug (90)
Sep - Nov (50)
Dec - Feb (61)

Show reviews that mention 

Showing 264 verified guest comments
12345
10.0
Exceptional
williams from United Arab Emirates
Couple
Spacious Room with Kitchenette- King Bed
Stayed 2 nights in December 2022

Nice place to relax ”

I Love there breakfast, They serve fresh juice not the chemical preserved juice...There rooms are nice and spacious.

Reviewed January 11, 2023

See room deals

Dear williams, Thank you for sharing your feedback on Agoda.com At Al Ain Rotana, we strive to offer the best experiences for our guests and I am happy to learn that our efforts had reflected on your recent visit. I will ensure that your positive feedback is passed on to the team. We look forward to hosting you again. Best regards, Pierre Zayoun General Manager

Responded January 18, 2023
Al Ain Rotana
10.0
Exceptional
Rose from Philippines
Couple
Premium Room
Stayed 1 night in January 2021

Love this hotel!”

We booked the premium room and we are provided the Falaj room. We are more than satisfied and happy with our stay here! Such a relaxing place and we will definitely coming back😃

Reviewed March 01, 2021

See room deals

Dear Rose, Thank for your lovely comments online. I am so glad that you had a pleasant stay with us. I am sure that our team enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to having you again as a guest in our hotel. Sincerely yours, Pierre Zayoun General Manager

Responded October 10, 2021
Al Ain Rotana
10.0
Exceptional
EBTISAM from Bahrain
Family with young children
Pool View Room with Balcony - Twin Beds
Stayed 3 nights in October 2021

More than wonderful experience”

More than wonderful experience, A trip I spent with my two daughters for the memory, the hotel is integrated for the convenience the customer

Reviewed October 03, 2021

See room deals

Dear Ebtisam, Thank you very much for your kind comments and for recommending our hotel. I really appreciate knowing that you and your family had an enjoyable stay with us. Once again, thank you for choosing Al Ain Rotana. We hope to have the pleasure of serving you and your family again in the near future. Sincerely yours, Pierre Zayoun General Manager

Responded October 06, 2021
Al Ain Rotana
10.0
Exceptional
Souy from United Arab Emirates
Couple
Guest Room with Balcony
Stayed 1 night in August 2022

Exellent”

Staff was very helpfull and great service specially reception and restaurant i enjoy stay❤

Reviewed August 03, 2022

See room deals

Dear Souy, Thank you for sharing your feedback on Agoda. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Pierre Zayoun General Manager

Responded August 10, 2022
Al Ain Rotana
9.6
Exceptional
Raphael from United Arab Emirates
Family with teens
Pool View Room with Balcony - King Bed
Stayed 1 night in October 2019

Very nice place to stay.”

While visiting Al Ain for my wife's birthday, we were charmed by this very well located hotel and its attentive and competent staff. We were offered accommodation more suited to the size of our family, and the staff had the thoughtfulness to leave a birthday cake. This will be our stopover for a next night in Al Ain.

Reviewed April 12, 2021

See room deals

Dear Raphael, Thank you so very much for this amazing review! There is nothing more motivating to us than to read feedback like yours, and will take great pleasure in sharing your kind words with the entire team here at Al Ain Rotana. We loved having you as our guest, and we can’t wait for you to return for another memorable occasion. Looking forward to welcoming you back in the near future. Sincerely yours, Pierre Zayoun General Manager

Responded October 10, 2021
Al Ain Rotana
10.0
Exceptional
richard from United Kingdom
Business traveler
Pool View Room with Balcony - King Bed
Stayed 1 night in November 2020

Exceptional”

Staff were simply the best. Everyone was extremely helpful, polite and friendly.

Reviewed November 23, 2020

See room deals

9.6
Exceptional
Sagar from United Arab Emirates
Family with teens
Pool View Room with Balcony - Twin Beds
Stayed 2 nights in December 2020

Nice Place to Enjoy Short Vacation in Al Ain”

Nice Place to Enjoy Short Vacation in Al Ain

Reviewed December 27, 2020

See room deals

Dear Sagar, We are certainly pleased to have you as our guest here in our hotel and appreciate the excellent rating you provided. We hope to welcome you back for another pleasant stay with us. Best regards, Pierre Zayoun General Manager

Responded April 10, 2022
Al Ain Rotana
8.8
Excellent
Lars from United Arab Emirates
Couple
Spacious One Bedroom Suite
Stayed 1 night in February 2022

Excellent”

Nice hotel and excellent food in the Trader Vics! Although, booked the premium suite and it was very expensive for what you get... can't imagine regular rooms would offer you much less other than a little less space for a fraction of the price. Would have hoped for something a little more special in the room for that money.

Reviewed February 23, 2022

See room deals

Dear Lars, Thank you for sharing your feedback on Agoda.com. Your valuable comments will be passed on to the team to inspire them in continuously providing an exceptional service to our guests. The whole team looks forward to welcoming you back. Best regards, Pierre Zayoun General Manager

Responded April 08, 2022
Al Ain Rotana
8.8
Excellent
Ann from United Arab Emirates
Family with teens
Stayed 2 nights in October 2020

Nice Abu Dhabi getaway! ”

Very comfortable stay with a large suite, excellent dinner at Min Zaman, great workout facility at Bodylines, and helpful friendly staff.

Reviewed October 13, 2020

See room deals

8.8
Excellent
Alaine from Qatar
Solo traveler
Pool View Room with Balcony - King Bed
Stayed 1 night in May 2022

Nice”

Good that they provide prayer mat but you need to ask for toiletries but all is ok.

Reviewed May 21, 2022

See room deals

Dear Alaine, Thank you for taking the time to write your review on Agoda. I am pleased that we could exceed your expectations and provide you with the true Rotana experience that we strive to uphold. We look forward to welcoming you back soon. Best regards, Pierre Zayoun General Manager

Responded May 25, 2022
Al Ain Rotana
6.8
Good
Will from United States
Solo traveler
Pool View Room with Balcony - King Bed
Stayed 2 nights in August 2022

Disappointed ”

Booked pool view w balcony... Didn't know half the hotel is under construction. So they "upgraded" me to a remodeled room with nice furniture but small and zero view. I wanted the view. I commented and they moved me to a "view" the next day. But the view was far away and wasn't good. They would not let me check out late despite the extra time needed to deal w all this. Staff was nice but not very accommodating. I would wait 6-12inths until all the remodeling is done before staying again. They don't have enough rooms. It seems like the place was totally empty! I was the only person at the pool. And hardly any people around.

Reviewed August 25, 2022

See room deals

Dear Will, Thank you for taking the time to write us. Please accept our sincere apologies that your overall experience were not able to satisfy your needs or meet your expectations. It is our goal to provide you with the best services. We very much hope to have the opportunity to welcome you back to Al Ain Rotana in the near future and give us the opportunity to know which services and facilities we can improve. Best regards, Pierre Zayoun General Manager

Responded August 31, 2022
Al Ain Rotana
8.0
Excellent
Ali from United Arab Emirates
Solo traveler
Stayed 1 night in January 2020

Very accommodating ”

Thanks for the early check in. Great staff.

Reviewed February 22, 2020

See room deals

7.6
Very good
Mohamed from United Arab Emirates
Family with young children
Two Bedroom Villa - Duplex with Private Parking
Stayed 2 nights in November 2020

Iocation2”

The location is very excellent

Reviewed November 27, 2020

See room deals

6.8
Good
Srinivasa from United Arab Emirates
Family with teens
Pool View Room with Balcony - King Bed
Stayed 1 night in November 2020

Good Stay”

Service could have been better with more menu items in the breakfast.

Reviewed July 20, 2022

See room deals

Dear Srinivasa, Thank you for taking the time to tell us about your recent stay with us. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Al Ain Rotana in the near future. Kind regards, Pierre Zayoun General Manager

Responded July 21, 2022
Al Ain Rotana
6.4
Good
Darrell
Family with teens
Chalet Two Bedroom with Private Parking
Stayed 2 nights in December 2020

Christmas 2020”

For Christmas, got a 2 bedroom chalet at the Rotana, Al Ain. While the Rotana as a whole is nice, we weren’t all that impressed. The spa, gym, restaurants and pool were nice, but the chalet was not so much. Tea kettle smelled like someone boiled milk in it, screen door was broken, it was dimly lit, with an outdated kitchen and bath. Bathtubs still had hair from the previous occupant and the bathroom ceiling was rusted and countertops looks like there burn marks. Kitchen showed water damaged cabinets with a seriously stained countertop and cooker. So while it was a ok place, we won’t be coming back.

Reviewed December 26, 2020

See room deals

6.0
nader from United Arab Emirates
Family with young children
Spacious One Bedroom Suite
Stayed 1 night in December 2020

Above average”

They have weird rules: Just as an Example: pool is age sensored 😅 Try to explain to an 8 year old why his brother can swim at 8pm but he can’t

Reviewed December 04, 2020

See room deals

3.6
Tahir from United Arab Emirates
Couple
Stayed 1 night in February 2020

Worst service”

When I book this hotel, on my receipt I didn't find anywhere that I need to deposit 500dhs in their reception. I didn't carry cash and receptionist didn't let me check - in, despite knowing that my booking is non refundable and I will. Loose the money for booking and they were so rude. No where mentioned and no law is asking you to get deposit if it is ur self made policy then you must have write in ur receipt or notify while booking however after wasting my one hour with arguements finally I check in and suggest not to book this hotel as it doesn't deserve to be a five star hotel.

Reviewed February 17, 2020

See room deals

3.6
Mohammad from United Arab Emirates
Couple
Pool View Room with Balcony - King Bed
Stayed 3 nights in July 2021

Worst experience ”

Starting from the staff till the facilities in this hotel everything were horrible! It took us almost one hour and a half to check inn !!

Reviewed July 24, 2021

See room deals

Dear Mr. Mohammad, Thank you for taking the time to write us. Please accept our sincere apologies that your overall experience were not able to satisfy your needs or meet your expectations. In order for us to serve you better, I would highly appreciate if you could provide us more details on areas where we lack in providing you the experience you expect from us. We value your trust and will take this as an opportunity to improve our service. Looking forward to serving you again in the near future. Sincerely yours, Pierre Zayoun General Manager

Responded October 10, 2021
Al Ain Rotana
2.8
Aiza from United Arab Emirates
Couple
Guest Room with Balcony - Twin Beds
Stayed 1 night in March 2021

Facilities”

Some facilities are not accessible like jacuzzi

Reviewed March 21, 2021

See room deals

Dear Ms. Aiza, Thank you very much for getting in touch with us. We sincerely apologize for the inconvenience you have experienced during your stay at Al Ain Rotana. Your feedback is highly appreciated and will help us improve our ability to serve you. Once again, thank you for highlighting this matter to us. We are looking forward to having you again as a guest in our hotel. Sincerely yours, Pierre Zayoun General Manager

Responded October 10, 2021
Al Ain Rotana
2.0
Aaron from United Arab Emirates
Group
Two Bedroom Villa - Duplex with Private Parking
Stayed 1 night in December 2020

If you want value for money, NOT THIS HOTEL.Villa has many issues. ”

They fixed the toilet while we are already inside the villa. Maintenance staff is literally there almost the whole night. Stay in a cheaper hotel so you will not regret.

Reviewed January 02, 2021

See room deals

Dear Aaron, Thank you for taking the time to write us. Please accept our sincere apologies that your overall experience were not able to satisfy your needs or meet your expectations. It is our goal to provide you with the best services. We very much hope to have the opportunity to welcome you back to Al Ain Rotana in the near future and give us the opportunity to know which services and facilities we can improve. Sincerely yours, Pierre Zayoun General Manager

Responded October 10, 2021
Al Ain Rotana
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss