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Awarded as a top choice of Agoda travelers in 2024.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
![Front desk [24-hour]](https://pix10.agoda.net/property/76994594/0/e42cce1e19cccb22295af2a97094aab1.jpeg?ce=2&s=1024x768)
- Airport transfer available at additional charge. To request, check the...
- Many guests have praised the breakfast at this property
- Many guests have praised the view at this property
The city views from the balcony is soooo fascinating...
- To help our travelers make informed and safe travel decisions, Hygiene...
Free Wi-Fi
Swimming pool
Car park
Front desk [24-hour]
Fitness center
Airport transfer
Pool (kids)
Kitchen
7 travelers have booked today.
Based on 7,987 verified reviews
8.7
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8.5
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8.4
Location rating score
| Value for money | 8.5 |
| Location rating | 8.7 |
| Nearest airport | Kuching International Airport (KCH) |
| Distance to airport | 5.7 km |
Based on 7987 reviews from verified travelers
Citadines Uplands Kuching features free fitness center that is suitably located at the tip of your finger, making it possible for you to get your daily exercise routine in at any hour of the day so you can spend your trip the way you want. For more details, please contact the property for more information.
Yes! Citadines Uplands Kuching offers dry cleaning service that is available all throughout your stay, making sure you're always looking your finest in your favorite outfit. Please contact the property for more information.
Citadines Uplands Kuching's policy pertaining to children's bedding considers guests age 13 years and older as adults, and therefore must use an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the Property policies section located in the property page for more details.
Citadines Uplands Kuching's additional pet policy states that the weight/size limit is 10 kg and the number of pets allowed per room is 2. Please contact the property for more information regarding pet policy.
Citadines Uplands Kuching accepts up to 5, with payment card options consisting of MasterCard, Cash, Visa, and American Express.
Past guests that stayed at Citadines Uplands Kuching have given this property a rating of 8.7 for its outstanding location as the primary highlight for their stay.
71.0% of our verified customer evaluations have given a positive appraisal and remarks about this property's pet services. You can look up on more detailed customer reviews, and comments for Citadines Uplands Kuching down in the review section.
Past couple travelers that have stayed at this property have given Citadines Uplands Kuching an average rating of 8.6. You can look up on more descriptive customer critiques, and remarks by filtering for a specific type of verified guest travelers down in the review section.
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee.
Wake up to an amazing buffet and continental breakfast at Citadines Uplands Kuching. Guest visitors can enjoy breakfast offered with an additional charge of 22 MYR for children and 42.4 MYR for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the property.

Experience Modern Comfort at Citadines Uplands Kuching
Welcome to Citadines Uplands Kuching, a contemporary 4-star hotel located in the vibrant city of Kuching, Malaysia. With its convenient check-in time starting from 03:00 PM and check-out until 12:00 PM, this hotel ensures a hassle-free experience for guests.
Boasting a total of 215 rooms, Citadines Uplands Kuching offers a variety of accommodation options to suit every traveler's needs. Each room is thoughtfully designed with modern amenities and stylish furnishings, providing a comfortable and relaxing atmosphere. Whether you are traveling for business or leisure, this hotel is the perfect choice for a memorable stay.
Families traveling with children will appreciate the child-friendly policy at Citadines Uplands Kuching. Children between the ages of 3 to 12 can stay free of charge, making it an ideal choice for a family getaway. Additionally, this hotel allows up to 2 pets per room, ensuring that your furry friends can also enjoy a comfortable stay alongside you.
Built in 2012, Citadines Uplands Kuching combines modern architecture with warm hospitality. The hotel's contemporary design and well-appointed facilities create a welcoming ambiance for guests. Whether you are looking to explore the city's attractions or relax by the poolside, this hotel provides the perfect base for your stay in Kuching, Malaysia.
Exciting Entertainment Facilities at Citadines Uplands Kuching
Citadines Uplands Kuching offers an array of entertainment facilities that are sure to keep guests entertained throughout their stay. The hotel features a shared lounge/TV area where guests can relax and unwind while catching up on their favorite shows or watching a movie with friends and family. The comfortable seating and cozy ambiance create the perfect setting for a cozy evening indoors.
For those looking to indulge in some retail therapy, the hotel also boasts a selection of shops, including a gift/souvenir shop. Guests can explore these shops and find unique souvenirs to take back home, or browse through a range of products and essentials at their convenience.
Whether you prefer to kick back and enjoy a movie or embark on a shopping spree, Citadines Uplands Kuching has the entertainment facilities to cater to your every need.
Stay Active at Citadines Uplands Kuching's Impressive Sports Facilities
Citadines Uplands Kuching offers a range of top-notch sports facilities, ensuring that guests can stay active and energized throughout their stay. The hotel boasts a state-of-the-art fitness center, equipped with modern exercise machines and equipment to cater to all fitness levels. Whether you prefer cardio workouts, weightlifting, or strength training, this fitness center has everything you need to maintain your fitness routine.
In addition to the fitness center, Citadines Uplands Kuching also features a refreshing outdoor pool. Take a dip in the crystal-clear waters and enjoy a relaxing swim after a long day of exploring the city. The pool area is surrounded by lush greenery, creating a serene and tranquil atmosphere for guests to unwind and rejuvenate.
Best of all, the use of the fitness center and outdoor pool is complimentary for all guests, allowing you to make the most of your stay without any additional charges. So, whether you're a fitness enthusiast or simply looking for a refreshing swim, Citadines Uplands Kuching's sports facilities are sure to impress and enhance your stay in Kuching, Malaysia.
Convenience at Your Fingertips: Citadines Uplands Kuching's Impressive Facilities
Citadines Uplands Kuching goes above and beyond to ensure that guests have a convenient and hassle-free stay. With a wide range of convenience facilities, this hotel is designed to meet the needs of both business and leisure travelers.
For those who prefer to travel light, the hotel offers laundry service, dry cleaning, and a laundromat, ensuring that your clothes are fresh and clean throughout your stay. Additionally, the hotel provides daily housekeeping, so you can return to a tidy and comfortable room after a day of exploring the city.
To cater to your every need, Citadines Uplands Kuching offers room service, express check-in/check-out, and luggage storage. Whether you're craving a late-night snack or need assistance with your travel arrangements, the friendly staff is always ready to assist you.
The hotel also understands the importance of connectivity, offering free Wi-Fi in all rooms and public areas. Stay connected with loved ones or catch up on work emails from the comfort of your room or the hotel's common areas.
For added convenience, the hotel features a designated smoking area and safety deposit boxes for your peace of mind. Additionally, there is a convenience store on-site, making it easy to grab any essentials or snacks you may need during your stay.
With its impressive range of convenience facilities, Citadines Uplands Kuching ensures that guests have everything they need for a comfortable and hassle-free stay.
Convenient Transport Facilities at Citadines Uplands Kuching
At Citadines Uplands Kuching, guests can enjoy a hassle-free stay with an array of transport facilities available. The hotel offers airport transfer services, ensuring a smooth and convenient journey to and from the airport. For those who prefer to drive, valet parking is provided, allowing guests to easily drop off their vehicles and have them parked securely. Additionally, the hotel offers a spacious car park onsite, where guests can park their vehicles at their own convenience.
To further enhance the convenience of guests, Citadines Uplands Kuching provides shuttle services to popular attractions and shopping areas in the city. This enables guests to explore the vibrant city without worrying about transportation. For those who prefer to travel by taxi, the hotel offers taxi services, making it easy to reach any destination in Kuching.
Please note that car park charges are applied for guests who choose to self-park their vehicles. With these comprehensive transport facilities, Citadines Uplands Kuching ensures that guests have a seamless and enjoyable stay, with easy access to transportation options.
Modern and Convenient Room Facilities at Citadines Uplands Kuching
At Citadines Uplands Kuching, guests can expect a range of modern and convenient room facilities that are designed to enhance their stay. Each room is equipped with air conditioning, ensuring a comfortable and cool environment throughout the day. Whether it's a hot day or a humid evening, guests can relax and unwind in the refreshing atmosphere of their room.
For guests who like to maintain their grooming routines while traveling, a hair dryer is provided in each room. This thoughtful amenity allows guests to style their hair effortlessly and save valuable packing space. Additionally, a television with satellite/cable TV is available, offering a wide selection of channels for entertainment and keeping guests connected to the world.
To cater to the needs of long-term guests or those who prefer to store their own snacks and beverages, a refrigerator is also provided in each room. This convenient facility allows guests to store and enjoy their favorite drinks and snacks at any time. With these well-appointed room facilities, Citadines Uplands Kuching ensures that guests have everything they need for a comfortable and enjoyable stay.
Delicious Dining Options at Citadines Uplands Kuching
Citadines Uplands Kuching offers a range of dining facilities to ensure that guests have a delightful culinary experience during their stay. Start your day off right with a delicious continental breakfast served at the hotel's coffee shop. Indulge in a variety of freshly baked pastries, fruits, cereals, and hot beverages, all prepared to perfection. Whether you prefer a hearty breakfast or a light meal to kickstart your day, the coffee shop at Citadines Uplands Kuching has something to satisfy every palate.
For those who prefer to dine in the comfort of their own room, the hotel also offers convenient room service. Choose from a diverse menu featuring an array of local and international dishes, all expertly prepared by the talented chefs. Whether you're craving a traditional Malaysian dish or a comforting Western meal, the room service at Citadines Uplands Kuching ensures that you can enjoy a delectable meal without leaving the comfort of your room.
To ensure that guests have a hassle-free stay, the hotel also provides daily housekeeping services. This means that you can return to a clean and tidy room after a day of exploring the vibrant city of Kuching. Whether you're staying for business or leisure, Citadines Uplands Kuching goes above and beyond to provide exceptional dining facilities and services to make your stay truly memorable.
Comfort and Variety at Citadines Uplands Kuching
Experience the perfect blend of comfort and variety at Citadines Uplands Kuching. With a range of room types to choose from, you are sure to find the perfect accommodation to suit your needs. Choose from the spacious and stylish 1 Bedroom Executive, the luxurious and contemporary 1 Bedroom Premier, or the family-friendly 2-Bedroom Executive and 2-Bedroom Premier Apartment. For a cozy and intimate stay, the Studio Premier is the ideal choice. No matter which room you choose, you can expect a comfortable and relaxing atmosphere during your stay at Citadines Uplands Kuching.
By booking your stay at Citadines Uplands Kuching through Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates, ensuring that you get the most value for your money. With a simple and user-friendly booking process, you can easily secure your preferred room type at Citadines Uplands Kuching. So why wait? Book your stay now on Agoda and enjoy a seamless and enjoyable experience at Citadines Uplands Kuching.
Explore the Vibrant Kuching City Center
Immerse yourself in the bustling energy of Kuching City Center during your stay at Citadines Uplands Kuching. Located in the heart of Kuching, Malaysia, this vibrant neighborhood offers a perfect blend of modernity and traditional charm.
Step outside the hotel and find yourself surrounded by a myriad of attractions and activities. Take a leisurely stroll along the picturesque waterfront promenade, where you can enjoy stunning views of the Sarawak River and the iconic Astana, the former residence of the White Rajahs. Explore the lively streets filled with local shops, vibrant markets, and delicious street food stalls, where you can indulge in the flavors of Malaysia.
For history enthusiasts, the Kuching City Center is home to numerous cultural landmarks and museums. Visit the Sarawak Museum, known as the oldest museum in Borneo, and discover its extensive collection of artifacts and exhibits. Immerse yourself in the rich history and heritage of the city by exploring the Chinese History Museum and the Islamic Heritage Museum.
After a day of exploring, unwind at one of the many cafes or restaurants in the area, offering a wide range of cuisines to satisfy every palate. Whether you're seeking authentic Malaysian dishes or international flavors, Kuching City Center has it all.
With its vibrant atmosphere, rich history, and diverse culinary scene, Kuching City Center is the perfect destination for travelers seeking an unforgettable experience. Stay at Citadines Uplands Kuching and immerse yourself in the heart of this captivating neighborhood.
Convenient Transportation from the Airport to Citadines Uplands Kuching
Nestled in the heart of Kuching City Center, Citadines Uplands Kuching offers a convenient and accessible location for travelers. When arriving at Kuching, Malaysia, there are several transportation options to reach the hotel from the nearest airport.
The Kuching International Airport (KCH) is the main airport serving the city. From here, travelers can easily reach Citadines Uplands Kuching by taking a taxi or a ride-sharing service. The journey takes approximately 15 minutes, depending on the traffic. Taxis are readily available at the airport, and the fare is reasonably priced. Alternatively, booking a ride-sharing service like Grab is a convenient and cost-effective option.
For those who prefer public transportation, there is also a bus service available from the airport to Kuching City Center. The bus stop is located just outside the airport terminal, and the journey to Citadines Uplands Kuching takes around 30 minutes. This option is ideal for budget-conscious travelers who want to experience the local way of getting around.
Once you arrive at Citadines Uplands Kuching, you will be greeted with a warm and welcoming atmosphere. The hotel offers comfortable and well-appointed rooms, modern amenities, and a range of facilities to enhance your stay. Whether you are traveling for business or leisure, Citadines Uplands Kuching provides a convenient base to explore the vibrant city of Kuching.
Discover the Rich Cultural Heritage of Kuching at Citadines Uplands Kuching
Nestled in the heart of Kuching, Malaysia, Citadines Uplands Kuching is surrounded by a plethora of captivating landmarks and attractions that showcase the city's rich cultural heritage. Just a short distance away, you'll find Kuching Esplanade, a picturesque waterfront promenade that offers stunning views of the Sarawak River. Take a leisurely stroll along the esplanade and immerse yourself in the serene ambiance while enjoying the cool breeze.
For history enthusiasts, the Sarawak Museum and Chinese Museum are must-visit attractions. The Sarawak Museum, located within walking distance from the hotel, houses a fascinating collection of artifacts and exhibits that delve into the history, culture, and biodiversity of Sarawak. The Chinese Museum, also nearby, offers a glimpse into the lives of the Chinese community in Kuching through its extensive collection of artifacts and historical displays.
Another notable landmark in the vicinity is the Cat Monument, a quirky sculpture that pays homage to the city's feline residents. Snap a photo with this iconic statue and learn about the legend behind it. The Old Courthouse, a magnificent colonial building, is another architectural gem worth exploring. Marvel at its grandeur and imagine the historical events that have unfolded within its walls.
For a taste of local culture, head to Carpenter Street, a vibrant street lined with traditional shophouses. Browse through the shops selling traditional handicrafts, antiques, and local delicacies. Tua Pek Kong, a Chinese temple located nearby, is also worth a visit for its intricate architecture and spiritual ambiance.
Art enthusiasts will appreciate the Orang Utan Murals, vibrant street art that depicts the endangered orangutans of Borneo. These eye-catching murals not only beautify the city but also raise awareness about the importance of protecting these magnificent creatures.
To delve deeper into the textile heritage of Kuching, make your way to the Textile Museum. Explore the exhibits showcasing traditional textiles and learn about the intricate weaving techniques passed down through generations.
Last but not least, don't miss the opportunity to visit the Kuching Mosque, a stunning example of Islamic architecture. Admire the intricate designs and peaceful atmosphere of this sacred place.
With its prime location surrounded by these captivating landmarks and attractions, Citadines Uplands Kuching offers the perfect base for exploring the rich cultural heritage of Kuching, Malaysia.
A Culinary Paradise at Your Doorstep
When it comes to dining options, Citadines Uplands Kuching is surrounded by a diverse array of restaurants that will satisfy every craving. Just a short distance away, you'll find Topspot Food Court, a popular destination for seafood lovers. Indulge in fresh catches of the day, prepared to perfection by skilled chefs. For a taste of authentic Sri Lankan cuisine, head to Ceylonese Restaurant Sdn Bhd. Delight in flavorful curries, fragrant biryanis, and traditional hoppers. If you're in the mood for local specialties, Rumah Asap Tabuan Dayak offers a unique dining experience with its traditional Dayak dishes. Lepau Restaurant is another must-visit, serving up mouthwatering Sarawakian cuisine that will leave you wanting more. For a fun and interactive dining experience, Annuar BBQ Steamboat is the perfect choice, allowing you to cook your own food at your table. Sharing Downtown is a trendy spot known for its fusion cuisine, offering a blend of flavors from around the world. Craving a cup of coffee? Look no further than Chong Choon Cafe, a local institution that has been serving aromatic brews for decades. RJ Cafe @ Padungan is a great spot for a quick bite or a leisurely meal, with a menu featuring both local and international dishes. If you're feeling adventurous, head to The Junk, a themed restaurant that takes you back in time with its maritime decor and delectable Western and Asian fusion dishes. And for a taste of the famous Sarawak laksa, KING LAKSA SARAWAK (ICOM SQUARE) is a must-visit. With such a wide variety of dining options just steps away, Citadines Uplands Kuching ensures that every meal is a culinary adventure.
Shop 'til you drop in the heart of Kuching
Citadines Uplands Kuching is surrounded by a plethora of shopping landmarks that are sure to delight any shopaholic. Just a stone's throw away, you'll find Plaza Merdeka, a modern shopping mall offering a wide range of retail outlets, dining options, and entertainment facilities. For those looking to immerse themselves in the local arts and culture scene, Unika Borneo Art & Artifacts and Unika Sarawak are must-visit destinations, where you can find unique handmade crafts and traditional Sarawakian artifacts. If you're in need of some retail therapy, head over to Sarawak Plaza, a popular shopping complex housing a variety of local and international brands. And for bookworms, Popular Book Co is the perfect place to browse through a vast collection of books and stationery. With all these shopping landmarks just a short distance away, Citadines Uplands Kuching is the ideal base for a memorable shopping spree in Kuching.
Affordable Luxury at Citadines Uplands Kuching
Experience the perfect blend of luxury and affordability at Citadines Uplands Kuching. With an average room price of just $60, this hotel offers exceptional value for money in comparison to the average price of a hotel room in Kuching, which stands at $45.
At Citadines Uplands Kuching, you can indulge in the comfort and convenience of a well-appointed room without breaking the bank. Each room is thoughtfully designed with modern amenities, ensuring a relaxing stay for both business and leisure travelers. From plush bedding to spacious work areas, every detail has been carefully curated to provide a comfortable home-away-from-home experience.
Not only does Citadines Uplands Kuching offer great value, but it also boasts a prime location in the heart of Kuching. Situated amidst lush greenery, this hotel offers a tranquil escape from the bustling city. Whether you're exploring the vibrant local markets, visiting nearby attractions, or simply enjoying the stunning views from your room, Citadines Uplands Kuching provides the perfect base for your Kuching adventure. So why settle for an average hotel room when you can enjoy affordable luxury at Citadines Uplands Kuching?
Highly Recommended Hotel with Great Service
Citadines Uplands Kuching is a top choice for travelers seeking a clean and comfortable stay in a convenient location. The hotel's friendly staff and excellent service ensure a memorable experience. Guests love the spacious rooms, which are always kept clean and tidy. The hotel's prime location allows easy access to popular attractions, making it an ideal choice for both leisure and business travelers. With its great facilities and stunning views, Citadines Uplands Kuching is highly recommended for couples and friends looking for a relaxing and enjoyable stay.
A Perfect Blend of Comfort, Convenience, and Outstanding Service
With an overall rating of 8.3, Citadines Uplands Kuching in Kuching, Malaysia, has received glowing reviews from its satisfied guests. Boasting excellent ratings across various categories, this hotel offers an exceptional experience to its visitors.
One of the standout features of Citadines Uplands Kuching is its exceptional value for money. With an impressive rating of 8.3 for value, guests appreciate the hotel's affordable rates without compromising on quality. Whether you are traveling for business or leisure, this hotel offers excellent facilities that cater to your every need. From well-equipped rooms to modern amenities, Citadines Uplands Kuching ensures a comfortable and convenient stay for all its guests.
Cleanliness is another aspect that Citadines Uplands Kuching excels in, with a rating of 8.5. Guests consistently highlight the hotel's commitment to maintaining a spotless environment, ensuring a pleasant and hygienic stay. Additionally, the hotel's prime location, rated at 8.6, makes it an ideal choice for exploring the vibrant city of Kuching. Situated in the heart of the city, guests have easy access to popular attractions, shopping centers, and dining options, adding to the overall convenience and enjoyment of their stay.
Furthermore, Citadines Uplands Kuching receives high praise for its comfortable accommodations, with a rating of 8.4. The hotel's well-appointed rooms provide a cozy and relaxing ambiance, allowing guests to unwind after a day of exploring the city. The dedicated and friendly staff, rated at 8.4 for their performance, further enhances the overall experience, ensuring that guests feel welcomed and well taken care of throughout their stay.
With its exceptional ratings in various categories, Citadines Uplands Kuching is a top choice for travelers seeking a comfortable, convenient, and memorable stay in Kuching, Malaysia. Book your stay today and experience the outstanding service and amenities that this hotel has to offer.
Excellent8.4
Facilities
Excellent8.7
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
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10 most recent verified ratings received by the property
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This hotel is in a great location for shopping and eating out. The rooms are clean, spacious, and well-equipped, with a kitchenette and comfortable beds. Staff is friendly and helpful, ensuring a comfortable stay. Guests appreciate the cozy and modern room design, making for a relaxing atmosphere.
Highly praised hotel for comfort & location. Minor maintenance & breakfast issues reported. Some guests experienced problems with AC, hairdryers & microwaves. Overall, friendly service.
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I stayed for two nights at Citadines Uplands Kuching, and this was my first experience here. Overall, I was very satisfied with the accommodation. The room was tidy, comfortable, and perfect for relaxing. I was also impressed with the well-equipped and clean pantry, which made it convenient to prepare light meals. The spacious and refreshing swimming pool provided a pleasant and relaxing experience, while the gym offered a good space for working out. Most impressive of all was the friendly and helpful staff, who were very easy to deal with. I would definitely consider staying here again when visiting Kuching in the future.
Dear Zulkarnain, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Jane Lai, Senior Assistant Manager, Guest Service
City view so far okey. Just a little bit noisy because its holiday time. The food at the restaurant a little bit salty, I think have to improve in food presentation & less salty food. Need more creative in decoration in the restaurant. The pool need to be clean before 10 am, so that we can have some time to enjoy the swimming. Overall I think okey, the apartment also clean, I will stay again at this apartment. This apartment also provide coway water dispenser.
Dear Nursyafiqah, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Jane Lai, Senior Assistant Manager, Guest Service
We stayed at this apartment in Kuching and found it to be decent for the price per night. It's located in an older building with limited facilities—nothing particularly impressive like what you'd expect from a 4- or 5-star property. On our first day, the air conditioner in our assigned room started leaking. Thankfully, the staff responded quickly and relocated us to another room within an hour. We also encountered a lizard in the room, but housekeeping promptly took care of it and cleaned the entire space thoroughly. The service staff were honestly the highlight of our stay—they went above and beyond to make things comfortable for us. Breakfast was basic, with only a few food items available. It wasn’t particularly tasty or memorable, but enough to get by in the morning. There's a mall located directly opposite the apartment, which is convenient. However, getting there requires crossing an overhead bridge with several steps and poor lighting in the evening. There’s no pedestrian crossing at street level, which makes access a bit inconvenient. That said, the mall itself is well-equipped with shops and food options. Overall, it was a decent stay considering the budget, but I don’t think we would choose to stay here again.
Dear Vani, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Jane Lai, Senior Assistant Manager, Guest Service
We got a room upgrade to a two bedroom apartment, so my parents also stayed with me. However, the facilities are old and need some renovation. For example, the air cond always leaks, the swimming pool might need some treatment since I got conjunctivitis as a result from it. Other than that, it is a comfortable stay in a very good location in Kuching
Dear John, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
Airport transfer
Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
“Happy Guests”
The hotel has improved a lot in both service and cleanliness. The staff are very polite and always greet guests with a heartwarming smile. Check-in and check-out were smooth and easy — we arrived around 2am and were pleasantly surprised to be allowed an early check-in without issue. The team is friendly and helpful, especially at the pool where they make sure guests always have towels. The only area for improvement is ensuring fresh bed sheets are changed after each guest. Overall, a welcoming stay with excellent service from the staff.
Dear Yvonne, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Jane Lai, Senior Assistant Manager, Guest Service