Gilpin Hotel And Lake House

5 stars out of 5
Crook Road, Mitchelland, Windermere, United Kingdom, LA23 3NE

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Mitchelland part of Windermere, this property puts you close to attractions and interesting dining options. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and spa on-site.

Highlights

Sparkling clean

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Free Wi-Fi in all rooms!

Facilities

Free Wi-Fi

Swimming pool

Free parking

Spa

Front desk [24-hour]

Restaurant

Bar

Golf course (within 3 km)

Your dates are popular among travelersUsers are booking a place in Windermere every 51 minutes on Agoda.com
Room comfort and quality 10.0
Service 8.5
Cleanliness 8.2
Facilities 7.7

Based on 283 verified reviews

Room comfort and qua...

10.0

Service

8.5

Cleanliness

8.2

Facilities

7.7

Location

7.4

Value for money

7.2

See map

7.4Very good

Location rating score

Very good location
Parking
FREE
Closest landmarks
Windermere Golf Club
1.0 km
Toys and Hobbies
2.7 km
Lonsdale Galleries
2.7 km
World of Beatrix Potter
2.8 km
Library
2.8 km

Good to know

Value for money7.2
Distance to city center02.00 Miles
Location rating7.4

Rooms available at Gilpin Hotel And Lake House

Exceptional
Room comfort & quality

10

Junior Suite
...
  • Room size: 39 m²/420 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Garden Suite
...
  • Room size: 43 m²/463 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Master Room
...
  • Room size: 35 m²/377 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Classic Room
...
  • Room size: 25 m²/269 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
Lake House Suite
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Superior Suite
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Lake House Master Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Lake House Classic Room
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
Junior Room
...
  • Room size: 32 m²/344 ft²
  • 1 super king bed
Enter dates to see prices
Master Double Room
...
    Enter dates to see prices

    Frequently asked questions

    Does Gilpin Hotel And Lake House provide shuttle service for getting around?

    For your ease of travel around the city, Gilpin Hotel And Lake House provides shuttle service right at your doorstep making it easy for you to get to places smoothly.

    Does Gilpin Hotel And Lake House have a swimming pool?

    While relaxing at Gilpin Hotel And Lake House, you can indulge in the swimming pool facility to get your day started the best way with a splash for a revitalizing morning or evening.

    What sort of non-water sports and outdoor activities are accessible at Gilpin Hotel And Lake House?

    Gilpin Hotel And Lake House features non-water sport and outdoor activities such as golf course (within 3 km), and bicycle rental for you to take advantage of while remaining here.

    Does Gilpin Hotel And Lake House offer laundry services?

    Yes! Gilpin Hotel And Lake House includes laundry service at your grasp and even hot water linen and laundry washing for whenever you need your favorite shirts or dresses clean and fresh all throughout your vacation. Please contact the property for more information.

    How many floors does Gilpin Hotel And Lake House have?

    Gilpin Hotel And Lake House has a total of 2 floors.

    How long do travelers typically stay at Gilpin Hotel And Lake House?

    Verified past guests that have stayed at Gilpin Hotel And Lake House had an average nightly stay of 5 nights at this property.

    What payment cards are supported at Gilpin Hotel And Lake House?

    Gilpin Hotel And Lake House accepts up to 3, with payment card options including American Express, MasterCard, and Visa.

    What is the typical rating that past Families with young children have given to Gilpin Hotel And Lake House?

    Verified families with young children that have stayed at this property have given Gilpin Hotel And Lake House an average rating of 8.7. You can look up more in depth customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.

    What is the average rating that past Group travelers have given to Gilpin Hotel And Lake House?

    Past group travelers that have stayed at this property have given Gilpin Hotel And Lake House an average rating of 9.0. You can find more in depth customer assessments and responses by filtering for a specific type of verified travelers down in the review section.

    What is the closest airport to Gilpin Hotel And Lake House?

    The closest airport to Gilpin Hotel And Lake House is Durham Tees Valley Airport, 95.0 km away.

    More about Gilpin Hotel And Lake House

    More about Gilpin Hotel And Lake House

    Experience Luxury and Tranquility at Gilpin Hotel And Lake House

    Nestled in the picturesque town of Windermere, United Kingdom, Gilpin Hotel And Lake House offers an unparalleled luxury experience amidst breathtaking natural beauty. This 5-star hotel is the perfect destination for those seeking a peaceful retreat and a touch of opulence. Upon arrival, guests are greeted by a warm and welcoming atmosphere, setting the tone for a memorable stay. The hotel's check-in time starts from 02:00 PM, allowing guests to settle in comfortably and begin their indulgent getaway. With a check-out time until 11:00 AM, visitors can savor their morning and bid farewell to this idyllic haven at their leisure. Gilpin Hotel And Lake House boasts a total of 26 elegantly designed rooms, ensuring an intimate and exclusive experience for each guest. The hotel's commitment to maintaining its grandeur is evident, as it underwent renovations in 2014, blending modern comforts seamlessly with its rich history. Built in 1901, this architectural gem has stood the test of time, offering a glimpse into the past while providing all the luxuries of the present. Families are more than welcome at Gilpin Hotel And Lake House, as children between the ages of 0 to 7 can stay free of charge. This child-friendly policy allows parents to create cherished memories with their little ones amidst the tranquil surroundings and stunning views. Whether it's exploring the lush gardens, embarking on nature walks, or simply enjoying quality time together, this hotel ensures a delightful experience for the whole family.

    Unwind and Indulge in Gilpin Hotel And Lake House's Entertainment Facilities

    At Gilpin Hotel And Lake House, you'll find a wide range of entertainment facilities designed to help you unwind and indulge in ultimate relaxation. Start your evening off by visiting the hotel's stylish bar, where you can enjoy a refreshing cocktail or a glass of fine wine. The bar offers a cozy and intimate atmosphere, perfect for socializing with friends or enjoying a quiet moment alone. For a truly rejuvenating experience, head to the hotel's massage and spa facilities. Here, you can indulge in a variety of treatments and therapies, tailored to your individual needs. Whether you're in need of a deep tissue massage to relieve tension or a soothing facial to enhance your natural glow, the skilled therapists at Gilpin Hotel And Lake House will ensure you leave feeling completely refreshed and revitalized. If you're a nature lover, you'll be delighted by the hotel's beautiful garden. Take a leisurely stroll through the well-manicured grounds, surrounded by vibrant flowers and lush greenery. The garden provides the perfect setting for a peaceful retreat, where you can relax and soak in the tranquility of the picturesque surroundings. Lastly, don't forget to visit the hotel's gift and souvenir shop before you leave. Here, you'll find a curated selection of unique and locally sourced items, perfect for picking up a memento of your stay or finding a special gift for a loved one. With its array of entertainment facilities, Gilpin Hotel And Lake House offers a truly unforgettable experience, where relaxation and indulgence are at the forefront. Whether you're sipping cocktails at the bar, pampering yourself at the spa, exploring the enchanting garden, or browsing the gift shop, you're sure to create lasting memories during your stay.

    Unwind and Stay Active at Gilpin Hotel And Lake House's Outdoor Pool

    Gilpin Hotel And Lake House in Windermere, United Kingdom, offers a range of exceptional sports facilities that are sure to delight guests seeking an active and invigorating stay. One of the standout features is the hotel's stunning outdoor pool, providing the perfect oasis for relaxation and exercise. Surrounded by lush greenery and offering breathtaking views of the picturesque Lake District, this pool is a true haven for those looking to unwind and soak up the natural beauty of the surroundings while enjoying a refreshing swim. The outdoor pool at Gilpin Hotel And Lake House is meticulously maintained and offers a tranquil atmosphere, making it the ideal spot for a leisurely dip or a few laps. Whether you prefer to bask in the sun on the comfortable loungers by the poolside or take a refreshing plunge in the crystal-clear waters, this facility provides the perfect setting for both relaxation and rejuvenation. With its serene ambiance and stunning surroundings, the outdoor pool at Gilpin Hotel And Lake House is an irresistible invitation to indulge in some well-deserved downtime while enjoying the beauty of nature.

    Convenience Facilities at Gilpin Hotel And Lake House

    At Gilpin Hotel And Lake House, guests can expect a range of convenience facilities that enhance their stay and provide a truly comfortable and hassle-free experience. With 24-hour room service, guests can indulge in delicious meals and snacks at any time of the day or night, ensuring that their cravings are satisfied no matter the hour. The hotel also offers laundry service and dry cleaning, allowing guests to keep their clothes fresh and clean throughout their stay. For added security and peace of mind, Gilpin Hotel And Lake House provides safety deposit boxes in each room. Guests can store their valuable belongings securely, knowing that they are well-protected. The hotel's concierge is always available to assist guests with any requests or inquiries, ensuring that their needs are promptly attended to. To stay connected, guests can enjoy complimentary Wi-Fi in all rooms and public areas. Whether for work or leisure, this convenient amenity allows guests to easily stay in touch with loved ones or catch up on emails. For those who smoke, there is a designated smoking area available. Additionally, Gilpin Hotel And Lake House offers luggage storage, daily housekeeping, and a cozy fireplace in select rooms, adding to the overall comfort and convenience of the stay. With these exceptional convenience facilities, guests can truly relax and enjoy their time at Gilpin Hotel And Lake House.

    Convenient Transport Facilities at Gilpin Hotel And Lake House

    At Gilpin Hotel And Lake House, we understand the importance of convenient transport options for our guests. Whether you are arriving from the airport or planning to explore the beautiful Windermere area, we have a range of transport facilities to cater to your needs. For seamless airport transfers, our dedicated staff can arrange a hassle-free pickup and drop-off service. Additionally, we offer a shuttle service that ensures you can easily navigate the local attractions and landmarks. If you prefer to explore at your own pace, we provide car hire services, allowing you the freedom to discover Windermere and its surroundings at your leisure. To make your stay even more convenient, we offer a spacious onsite car park free of charge. This ensures that you can easily park your vehicle and explore the area without any worries. Furthermore, our friendly staff can assist you with ticket service and arrange reliable taxi services, ensuring that you have all the necessary resources for a seamless travel experience. At Gilpin Hotel And Lake House, we strive to provide exceptional transport facilities to enhance your stay and make your journey as comfortable as possible.

    Luxurious Room Facilities at Gilpin Hotel And Lake House

    Indulge in the ultimate comfort and luxury at Gilpin Hotel And Lake House with its exceptional room facilities. Each room is meticulously designed to provide a lavish stay experience. Step into your room and feel the softness of the plush bathrobes that await you, ensuring a cozy and relaxing atmosphere. The well-appointed en-suite bathrooms also come equipped with a hair dryer, allowing you to effortlessly style your hair before heading out to explore the beautiful surroundings of Windermere. For those seeking a touch of indulgence, the mini bar in each room is fully stocked with a wide selection of beverages and snacks, ensuring that your cravings are satisfied at any time of the day. Whether you prefer a refreshing cold drink or a late-night snack, the mini bar has it all. Moreover, some rooms at Gilpin Hotel And Lake House feature a charming fireplace, adding a touch of warmth and elegance to your stay. Imagine cozying up by the crackling fire, enjoying a glass of wine and embracing the serene ambiance of the Lake District. With these exceptional room facilities, Gilpin Hotel And Lake House guarantees an unforgettable stay where every little detail is taken care of to ensure your utmost comfort and satisfaction.

    Indulge in Exquisite Dining at Gilpin Hotel And Lake House

    At Gilpin Hotel And Lake House in Windermere, United Kingdom, guests can experience a culinary journey like no other. With a range of dining facilities available, including a coffee shop, restaurant, and 24-hour room service, there is something to satisfy every craving. Start your day with a delightful breakfast at the coffee shop, where you can indulge in freshly brewed coffee and a selection of pastries. For lunch and dinner, head to the hotel's restaurant, where you can savor a variety of mouthwatering dishes prepared by skilled chefs. The restaurant offers a sophisticated and elegant ambiance, perfect for a romantic dinner or a special celebration. If you prefer to dine in the comfort of your own room, the hotel also offers 24-hour room service. Enjoy a delicious meal delivered right to your doorstep, allowing you to relax and unwind in privacy. With daily housekeeping ensuring cleanliness and hygiene, guests can enjoy their dining experience with peace of mind. Whether you are a food enthusiast or simply appreciate good cuisine, Gilpin Hotel And Lake House's dining facilities are sure to impress and leave you craving for more.

    Luxurious and Spacious Rooms at Gilpin Hotel And Lake House

    Experience the epitome of comfort and elegance at Gilpin Hotel And Lake House in Windermere, United Kingdom. With a range of room options to choose from, this hotel offers something for every traveler. Indulge in the cozy charm of the Classic Room, featuring a comfortable Double Bed and measuring 25 square meters. For those seeking a little more space, the Garden Suite offers a generous 43 square meters of luxury, complete with a lavish King Bed. If you're looking for a touch of sophistication, the Junior Suite is the perfect choice. With 39 square meters of space and a plush King Bed, it offers a truly indulgent experience. Alternatively, the Lake House Suite provides a serene retreat with its 32 square meters and King Bed. For the ultimate in luxury, the Master Room awaits. Boasting 35 square meters of opulence and a King Bed, this room is perfect for those seeking an unforgettable stay. Booking your room at Gilpin Hotel And Lake House through Agoda ensures that you'll enjoy the best prices and a hassle-free experience. With Agoda's easy-to-use platform, you can effortlessly browse and secure your preferred room type, guaranteeing a seamless booking process. Don't miss out on the opportunity to experience the finest accommodations in Windermere – book your stay at Gilpin Hotel And Lake House today!

    Discover the Tranquil Beauty of Mitchelland in Windermere, United Kingdom

    Nestled amidst the breathtaking landscapes of Windermere, Mitchelland offers a serene retreat in the heart of the United Kingdom's Lake District. This charming village is the perfect destination for those seeking a peaceful escape surrounded by nature's wonders. Surrounded by rolling hills, lush forests, and the stunning Lake Windermere, Mitchelland is a paradise for outdoor enthusiasts. Embark on scenic hikes, explore the picturesque countryside on bike rides, or simply take leisurely walks along the lake shore. The area also boasts a wide range of water activities, including sailing, kayaking, and fishing, allowing visitors to fully immerse themselves in the tranquil beauty of the surroundings. In addition to its natural splendor, Mitchelland is also home to a variety of charming shops, cafes, and restaurants. Stroll through the village's quaint streets and discover unique boutiques, art galleries, and antique shops. Indulge in delicious local cuisine at one of the traditional pubs or enjoy a cup of tea and homemade pastries at a cozy tearoom. Whether you're seeking adventure in the great outdoors or a peaceful escape from the hustle and bustle of everyday life, Mitchelland in Windermere, United Kingdom, offers the perfect blend of natural beauty and village charm.

    Traveling from the Airport to Gilpin Hotel And Lake House

    Located in the picturesque town of Windermere, United Kingdom, Gilpin Hotel And Lake House is a stunning retreat that offers a perfect blend of luxury and tranquility. To reach this idyllic destination from the nearest airports, there are several convenient options available. If you are flying into Manchester Airport, the most common choice for international travelers, you can easily reach Gilpin Hotel And Lake House by car. The journey takes approximately 1.5 hours and offers breathtaking views of the English countryside. Alternatively, you can take a train from Manchester Airport to Windermere Station, which is just a short taxi ride away from the hotel. For those arriving at Leeds Bradford Airport, another nearby option, the journey to Gilpin Hotel And Lake House takes approximately 1.5 hours by car. The route offers scenic drives through the rolling hills of the Yorkshire Dales National Park. Alternatively, you can take a train from Leeds Bradford Airport to Windermere Station, followed by a short taxi ride to the hotel. No matter which airport you choose to arrive at, the journey to Gilpin Hotel And Lake House is a delightful experience that sets the tone for a memorable stay. Whether you prefer the freedom of a car or the convenience of public transportation, you will be rewarded with stunning views and a warm welcome upon arrival at this charming retreat.









    Indulge in Culinary Delights at The Grill & Smokehouse Restaurant

    Located within the picturesque grounds of Gilpin Hotel And Lake House, The Grill & Smokehouse Restaurant offers a truly unforgettable dining experience. With its rustic charm and warm ambiance, this restaurant is the perfect place to indulge in mouthwatering dishes. The menu features a delectable selection of grilled meats, fresh seafood, and vegetarian options, all prepared with the finest locally sourced ingredients. Whether you're craving a perfectly cooked steak, a succulent rack of ribs, or a flavorful vegetarian dish, The Grill & Smokehouse Restaurant is sure to satisfy your taste buds. Pair your meal with a carefully curated wine from their extensive list, and enjoy the stunning views of the surrounding countryside. With its impeccable service and unforgettable flavors, The Grill & Smokehouse Restaurant is a must-visit for food enthusiasts.





    Unparalleled Luxury at a Surprisingly Affordable Price

    Indulge in the lap of luxury at Gilpin Hotel And Lake House, where you can experience the ultimate retreat without breaking the bank. With an average price of just $497 per room, this exquisite hotel offers an unparalleled level of opulence and comfort that is unmatched in Windermere, United Kingdom. Compared to the average price of a hotel room in Windermere, which stands at $207, Gilpin Hotel And Lake House provides exceptional value for money. Despite its lavish amenities and world-class service, this hidden gem offers affordable rates that make it accessible to a wider range of travelers, ensuring that everyone can experience the magic of Windermere in style. From the moment you step foot into the hotel's elegant lobby, you will be enchanted by the timeless beauty and sophistication that permeates every corner of Gilpin Hotel And Lake House. Each room is meticulously designed to provide a sanctuary of comfort and tranquility, with plush furnishings, luxurious linens, and breathtaking views of the surrounding landscape. Whether you choose to unwind by the serene lake, indulge in a rejuvenating spa treatment, or savor Michelin-starred cuisine at the hotel's renowned restaurant, every moment spent at Gilpin Hotel And Lake House is an unforgettable experience. Don't miss out on the opportunity to immerse yourself in luxury at an unbeatable price - book your stay today and discover the true essence of Windermere's charm.





    A Luxurious Retreat with Exceptional Dining and Service

    Gilpin Hotel And Lake House in Windermere, United Kingdom, has garnered an impressive overall rating of 8.6 from satisfied guests. This charming hotel offers an unforgettable experience with its impeccable service, stunning location, and outstanding dining options. With a perfect score of 10.0 for food and dining, guests can expect a culinary journey like no other. The hotel's talented chefs create delectable dishes using locally sourced ingredients, ensuring a fresh and memorable dining experience. From gourmet breakfasts to exquisite dinners, every meal is a true delight for the senses. Not only does Gilpin Hotel And Lake House excel in its gastronomic offerings, but it also shines in terms of cleanliness and comfort. With a rating of 9.0 for cleanliness and a perfect score of 10.0 for comfort, guests can rest assured that their stay will be both hygienic and indulgent. The hotel's well-appointed rooms and suites provide a haven of relaxation, boasting luxurious amenities and plush furnishings. Whether guests choose a room in the main house or opt for the Lake House, they can expect a comfortable and tranquil retreat. One of the standout qualities of Gilpin Hotel And Lake House is its exceptional staff performance. With a rating of 9.3 for staff performance, the hotel's dedicated team goes above and beyond to ensure that every guest's needs are met. From the warm welcome at check-in to the attentive service throughout the stay, the staff's professionalism and friendliness create a welcoming and personalized atmosphere. Whether guests need assistance with recommendations for local attractions or require any special requests, the staff is always ready to provide assistance with a smile.

    Show less

    Amenities and facilities

    Very good7.7

    Facilities

    Languages spoken
    • English
    • Chinese [Mandarin]
    • Czech
    • French
    • German
    • Italian
    • Japanese
    • Korean
    • Polish
    • Romanian
    • Russian
    • Spanish
    • Turkish
    • Ukrainian
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Game room
    • Garden
    • Massage
    • Outdoor recreational features
    • Spa
    • Spa/sauna
    • Swimming pool
    • Swimming pool [outdoor]
    • Ticket services
    • Tours
    Cleanliness and safety
    • Anti-viral cleaning products
    • Breakfast in room
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • First aid kit
    • Free face masks
    • Hotel room service app
    • Hot water linen and laundry washing
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • Alternative meal arrangement
    • Bar
    • Breakfast [continental]
    • Coffee shop
    • Restaurants
    • Room service [24-hour]
    Services and conveniences
    • Concierge
    • Daily housekeeping
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Fireplace
    • Food delivery
    • Gift/souvenir shop
    • Heating in public area
    • Invoice provided
    • Ironing service
    • Laundry service
    • Luggage storage
    • Postal service
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area
    • Terrace
    • Xerox/fax in business center
    Land sports
    • Golf course (within 3 km)
    Access
    • Check-in/out [private]
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed unavailable
    • Security [24-hour]
    • Smoke alarms
    Getting around
    • Airport transfer
    • Car park [free of charge]
    • Car park [on-site]
    • Car power charging station
    • Rental car
    • Shuttle service
    • Taxi service
    Sports equipment rental
    • Bicycle rental
    Available in all rooms
    • Bathrobes
    • Coffee/tea maker
    • Desk
    • Free bottled water
    • Hair dryer
    • In-room safe box
    • Ironing facilities
    • Non-smoking
    • Towels
    • TV [flat screen]
    • Wi-Fi [free]

    Food and dining

    Restaurants on site
    Hrishi (Michelin One Star Restaurant & 3 AA Rosettes)
    • Cuisine: Local
    • Menu: Buffet
    Gilpin Spice (2 AA Rosettes Restaurant)
    • Cuisine: Asian
    • Menu: Buffet

    Location

    Crook Road, Mitchelland, Windermere, United Kingdom, LA23 3NE

    Very good7.4

    Location

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    Minimum age of guests is: 7 year(s).

    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from14:00
    • Check-out until11:00
    • Reception open until22:00
    Getting around
    • Distance from city center02.00 Miles
    Extras
    • Daily Internet/Wi-Fi fee0 GBP
    The property
    • Year property opened1901
    • Number of floors2
    • Number of rooms 26
    • Most recent renovation2014
    • Non-smoking rooms/floorsYes
    • Number of restaurants1
    • Number of bars/lounges1

    Reviews of Gilpin Hotel And Lake House from real guests

    Provided by verified guests of

    Agoda logo
    7.8
    • Room comfort and quality score 10 out of 10 and is a high score in Windermere
      Room comfort and quality10.0
    • Service score 8.5 out of 10 and is a high score in Windermere
      Service8.5
    • Cleanliness score 8.2 out of 10 and is a high score in Windermere
      Cleanliness8.2
    • Facilities score 7.7 out of 10 and is a high score in Windermere
      Facilities7.7
    • Location score 7.4 out of 10 and is a high score in Windermere
      Location7.4
    • Value for money score 7.2 out of 10 and is a high score in Windermere
      Value for money7.2
    High score for Windermere

    Rating

    9+ Exceptional (4)
    8-9 Excellent (1)
    7-8 Very Good (1)
    6-7 Good (0)
    <6 Below Expectation (2)
    Guest Type
    Language

    Show reviews that mention 

    Showing 8 verified guest comments
    Changed to review page 1
    1. 3.6
      Abbey from United Kingdom
      Couple
      Classic Room
      Stayed 1 night in May 2024

      “Not worth the money”

      Upgraded for free due to anniversary, which was very nice of the staff to offer, however on entering the room, there was a muddy footprint on the steps to the bathroom. This was overlooked by us, and we gave the hotel the benefit of the doubt. We came back to the hotel on the evening, and we switched on the television which didn’t work very well at all (no volume/ sky wouldn’t work at all). The next morning, same thing with the television. We made a cup of tea, and then realised the milk had gone sour and curdled - which we reported to the front desk and they gave us fresh milk cartons. Upon leaving, the front desk staff was very pleasant, until we disclosed our complaints/ issues, then he become very dismissive and passive aggressive. We had £50 off our total bill, and was told to “treat” ourselves with the money they “gave back” to us. This was not the service or the expectations we had for a 5 star hotel. We also hadn’t realised that the spa facilities came with an additional charge, very disappointed.

      Reviewed May 10, 2024
    2. 5.2
      Khan from Thailand
      Couple
      Garden Suite
      Stayed 1 night in May 2024

      “Garden Room”

      Room only has a door going out to the Garden, there are no windows, so if you need fresh air in the room, you need to leave the garden door opened. Running water from shower is very soft, not strong, difficult to wash hair. Service in the Source Restaurant, very slow took three hours to serve six course meal!

      Reviewed May 10, 2024
    3. 9.6
      Exceptional
      David from United Kingdom
      Couple
      Master Room
      Stayed 2 nights in March 2024

      “Absolutely brilliant stay”

      We came up for a Friday to Sunday stay. We’re really well looked after by the very hard working staff. Enjoyed great relaxation, exceptional food in a beautiful setting.

      Reviewed March 07, 2024
    4. 10.0
      Exceptional
      Catherine from United Kingdom
      Couple
      Superior Suite
      Stayed 2 nights in July 2017

      “Beautiful Lake House”

      Amazing Amazing Lake House! excellent staff and facilities!

      Reviewed August 18, 2017
    5. 9.6
      Exceptional
      Steven from United Kingdom
      Couple
      Stayed 2 nights in November 2016

      “Excellent place and staff were very friendly couldn't ask for a better experience.”

      From the grounds to the food everything was excellent, hot tub was our personal highlight even in the drizzling rain one word of warning though ask for a chauffer to get you to the lake house as the main road is laden with reckless drivers.

      Reviewed November 20, 2016
    Changed to review page 1

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