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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

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Strategic Location, best price, everything is good
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First time check in to the hotel.

- Many guests have praised the breakfast at this property
Bilik besar..breakfast banyak dan sedap..
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Free Wi-Fi
Swimming pool
Free parking
Front desk [24-hour]
Restaurants
Bar
Family room
Kitchen
25 travelers have booked today.
Based on 5,706 verified reviews
8.5
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Location rating score
There are 128 places in walking distance!
| Value for money | 8.2 |
| Distance to city center | 1. Km |
| Location rating | 8.2 |
| Nearest airport | Kuching International Airport (KCH) |
| Distance to airport | 7.4 km |
Based on 5706 reviews from verified travelers
Grand Continental Kuching Hotel has car park onsite free of charge for travelers with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
While residing at Grand Continental Kuching Hotel, enjoy your morning or evening wander at nearby park which include Taman Budaya, Jubilee Ground, and Panggung Udara Kuching.
Grand Continental Kuching Hotel was built in 1996.
Grand Continental Kuching Hotel has a total of 14 floors.
Grand Continental Kuching Hotel has a total of 178 rooms.
Verified couple travelers that have stayed at this property have given Grand Continental Kuching Hotel an average rating of 8.3. You can look up on more descriptive customer testimonials, and remarks by filtering for a specific type of verified guest travelers down in the review section.
Past group travelers that have stayed at this property have given Grand Continental Kuching Hotel an average rating of 8.0. You can check out more precise customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.
Grand Continental Kuching Hotel’s local community is Kuching City Center which comprises of popular restaurants such as Lepau Restaurant, Sharing Downtown, and See Good Food Centre Sdn Bhd.
Grand Continental Kuching Hotel is located within Kuching City Center, which makes it effortlessly close to natural points of interest including Matang Wildlife Centre.
Wake up to a fantastic a la carte, continental, and buffet breakfast at Grand Continental Kuching Hotel. Customers can enjoy breakfast offered with an additional charge of 30 MYR for adults and 12 MYR for children if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the resort.

Experience Comfort and Convenience at Grand Continental Kuching Hotel
Welcome to Grand Continental Kuching Hotel, a charming 3-star hotel nestled in the heart of Kuching, Malaysia. Built in 1996, this hotel offers a perfect blend of comfort, convenience, and affordability, making it an ideal choice for both leisure and business travelers.
Situated just 1 kilometer away from the vibrant city center, Grand Continental Kuching Hotel provides easy access to the city's top attractions, shopping districts, and cultural sites. Whether you're interested in exploring the historic landmarks, immersing yourself in the local culture, or indulging in some retail therapy, everything is within reach from this strategic location.
Check-in at Grand Continental Kuching Hotel begins at 02:00 PM, ensuring a smooth and hassle-free arrival for guests. The friendly and professional staff are always ready to assist you with any queries or requests you may have. After a long day of travel or sightseeing, retire to one of the hotel's 178 well-appointed rooms, designed to provide a comfortable and relaxing stay.
For families traveling with children, Grand Continental Kuching Hotel offers a generous child policy. Children between the ages of 2 to 12 can stay free of charge, allowing families to enjoy a memorable vacation without worrying about additional expenses. The hotel's spacious rooms provide ample space for families to unwind and create lasting memories.
With a check-out time of 12:00 PM, guests can take their time in the morning to enjoy a delicious breakfast at the hotel's restaurant or savor a cup of coffee while taking in the panoramic views of the city. Should you need to catch a flight, the hotel's convenient location ensures that the airport is just a short 20-minute drive away.
Experience the perfect combination of comfort, convenience, and affordability at Grand Continental Kuching Hotel. Book your stay today and embark on a memorable journey in the beautiful city of Kuching, Malaysia.
Unwind and Indulge at Grand Continental Kuching Hotel's Vibrant Bar
At Grand Continental Kuching Hotel, the entertainment options are endless, and the vibrant bar is no exception. Nestled within the hotel, the bar offers a lively and inviting atmosphere, perfect for unwinding after a long day of exploring Kuching. Step into a world of relaxation as you sip on expertly crafted cocktails and indulge in a wide selection of premium spirits. Whether you prefer a classic drink or a unique concoction, the skilled bartenders are ready to cater to your taste buds with their extensive menu. The bar also features a variety of live entertainment, including live music performances and DJ sets, ensuring that there is never a dull moment during your stay at Grand Continental Kuching Hotel.
Convenience Facilities at Grand Continental Kuching Hotel
Grand Continental Kuching Hotel offers a range of convenience facilities that cater to the needs of its guests. With 24-hour room service, guests can enjoy delicious meals and snacks at any time of the day or night, ensuring a satisfying and hassle-free stay. The hotel also provides laundry service, allowing guests to have their clothes cleaned and pressed without having to leave the premises. Additionally, the availability of safety deposit boxes ensures that guests can securely store their valuables during their stay.
The hotel's concierge service is another valuable convenience facility. The friendly and knowledgeable staff are always ready to assist guests with any queries or requests, ensuring a seamless and enjoyable experience. For those who need to stay connected, Wi-Fi is available in both public areas and all rooms, allowing guests to easily access the internet and stay connected with family, friends, or work. Moreover, the hotel offers a designated smoking area for smokers, ensuring a comfortable environment for all guests. With free Wi-Fi in all rooms, guests can enjoy uninterrupted connectivity throughout their stay. Other convenience facilities include dry cleaning services, luggage storage, and daily housekeeping, further enhancing the comfort and convenience of guests at Grand Continental Kuching Hotel.
Convenient Transport Facilities at Grand Continental Kuching Hotel
At Grand Continental Kuching Hotel, we understand the importance of hassle-free transportation during your stay. Whether you're exploring the city or attending business meetings, our hotel offers a range of convenient transport facilities to cater to your needs.
For those looking to explore the vibrant city of Kuching, our hotel provides a ticket service, making it easy for you to book tours and excursions to popular attractions. Whether you want to visit the iconic Sarawak Cultural Village or embark on a thrilling wildlife adventure at Bako National Park, our friendly staff will assist you in planning your itinerary.
If you prefer to have your own mode of transportation, our hotel offers a car park onsite. This means that you can conveniently park your vehicle and explore the city at your own pace. What's more, the car park is free of charge for our guests, ensuring that your stay remains budget-friendly.
For those who prefer not to drive, our hotel also provides a car hire service. With this option, you can easily rent a car and explore the city at your own convenience. Additionally, our hotel offers a taxi service, allowing you to travel around Kuching without any hassle.
At Grand Continental Kuching Hotel, we strive to make your stay as comfortable and convenient as possible. With our range of transport facilities, you can explore the city with ease, ensuring a memorable experience during your time in Kuching.
Luxurious Comfort and Modern Amenities at Grand Continental Kuching Hotel
Experience the perfect blend of comfort and convenience in the well-appointed rooms of Grand Continental Kuching Hotel. Each room is equipped with air conditioning to ensure a cool and relaxing atmosphere, complemented by blackout curtains that provide restful sleep. Guests can unwind with a television featuring satellite and cable channels, or enjoy a separate living room space designed for added comfort. For your convenience, the rooms include a mini bar, refrigerator, and complimentary bottled water, making it easy to stay refreshed throughout your stay.
Indulge in the thoughtful amenities such as a coffee/tea maker and complimentary tea to start your mornings right. The bathrooms are stocked with quality toiletries, a hair dryer, and plush towels, while luxurious bathrobes add a touch of elegance. Step out onto the balcony or terrace to enjoy the scenic views, or keep up with the latest news through the daily newspaper. With linens and towels provided, along with a range of modern facilities, the rooms at Grand Continental Kuching Hotel promise a truly comfortable and enjoyable stay.
Indulge in Exquisite Dining at Grand Continental Kuching Hotel
At Grand Continental Kuching Hotel, guests can indulge in a delightful culinary experience with a range of dining facilities to choose from. The hotel offers a 24-hour room service, ensuring that guests can enjoy delicious meals in the comfort of their own rooms at any time of the day or night.
For those who prefer a more formal dining experience, the hotel features a restaurant that serves a variety of delectable dishes. From local Malaysian delicacies to international favorites, there is something to satisfy every palate. The restaurant offers a cozy and inviting ambiance, making it the perfect place to enjoy a leisurely meal with friends or family.
Additionally, the hotel provides daily housekeeping services to ensure that the dining areas are kept clean and tidy at all times. For guests looking for halal dining options, the hotel also boasts a halal restaurant, offering a wide selection of halal-certified dishes.
To start the day off right, guests can indulge in a sumptuous breakfast buffet. The buffet spread features a wide array of dishes, including both local and international breakfast favorites. Whether you prefer a hearty Malaysian breakfast or a continental spread, the breakfast buffet at Grand Continental Kuching Hotel is sure to satisfy your cravings.
Comfortable and Versatile Room Options at Grand Continental Kuching Hotel
Discover a variety of well-appointed rooms designed to suit every type of traveler at Grand Continental Kuching Hotel. From the spacious Deluxe Twin Beds rooms, offering 35 square meters of comfort with two single beds, to the elegant Suite with a generous 64 square meters featuring a master bedroom with a king-sized bed, there's a perfect space for everyone. Families can enjoy the Family Room, providing ample space with options for either a single or king bed, while the Ladies Twin Bed Room caters specifically to female travelers seeking a comfortable retreat.
For those seeking flexibility, the hotel offers Deluxe Double rooms with a king bed, as well as Deluxe Triple rooms with three single beds, ideal for groups or families. The Deluxe Double or Twin Rooms provide versatile options, and the Deluxe Triple - Room Only caters to guests who prefer a more straightforward stay. Booking your preferred room type through Agoda ensures you receive the best prices available, along with a seamless, hassle-free booking experience, making your stay in Kuching truly memorable.
Discover the Vibrant Heart of Kuching City Center
Welcome to Kuching City Center, a vibrant and bustling hub that offers a perfect blend of tradition and modernity. Nestled in the heart of Kuching, Malaysia, the Grand Continental Kuching Hotel is ideally located to explore the city's rich cultural heritage and exciting attractions.
Immerse yourself in the charm of Kuching as you wander through the lively streets of the city center. Discover a treasure trove of historical landmarks, including the iconic Sarawak State Legislative Assembly Building and the majestic Astana, the official residence of the Governor of Sarawak. Marvel at the intricate architecture and learn about the city's fascinating history at the Sarawak Museum.
Indulge in a shopping spree at the nearby Riverside Shopping Complex, where you can find a wide range of local and international brands. After a day of exploring, satisfy your taste buds with a tantalizing array of local delicacies at the bustling food stalls and restaurants that line the streets. From mouthwatering Sarawak laksa to delectable seafood dishes, Kuching City Center is a food lover's paradise.
Whether you're seeking cultural experiences, shopping delights, or culinary adventures, Kuching City Center has it all. Stay at the Grand Continental Kuching Hotel and experience the vibrant energy of this enchanting city right at your doorstep.
Convenient Transportation Options from Kuching Airport to Grand Continental Kuching Hotel
Located in the heart of Kuching City Center, Grand Continental Kuching Hotel offers a convenient and comfortable stay for both business and leisure travelers. When it comes to reaching the hotel from the nearest airport, Kuching International Airport, visitors have several transportation options to choose from.
One of the most convenient ways to get to Grand Continental Kuching Hotel from Kuching International Airport is by taxi. Upon arrival, you will find a fleet of taxis waiting outside the airport terminal. The journey to the hotel takes approximately 20 minutes, depending on traffic conditions. Taxis in Kuching are metered, ensuring a fair and transparent fare. It is advisable to negotiate the fare with the driver before starting the journey.
For those looking for a more budget-friendly option, the airport shuttle service is a great choice. The shuttle operates regularly between the airport and various hotels in the city, including Grand Continental Kuching Hotel. The shuttle service offers a comfortable and hassle-free ride, allowing you to sit back and enjoy the scenic views of Kuching. The journey takes around 30 minutes, making it a convenient option for travelers.
Alternatively, if you prefer public transportation, you can take a bus from the airport to the city center. The bus stop is located just outside the airport terminal. Look for buses heading towards Kuching City Center or the Waterfront. The bus ride takes approximately 40 minutes, depending on traffic conditions. This option is recommended for those who want to experience the local way of commuting and explore the city along the way.
No matter which transportation option you choose, you can rest assured that reaching Grand Continental Kuching Hotel from Kuching International Airport is a breeze. The hotel's prime location in Kuching City Center ensures easy access to various attractions, shopping malls, and dining options, making it an ideal choice for both business and leisure travelers.
Explore the Rich Cultural Heritage and Natural Beauty near Grand Continental Kuching Hotel
Grand Continental Kuching Hotel is perfectly situated amidst a treasure trove of landmarks and attractions that showcase the rich cultural heritage and natural beauty of Kuching, Malaysia. Just a short distance away, you'll find the picturesque Kuching Esplanade, where you can take a leisurely stroll along the riverfront and enjoy stunning views of the Sarawak River.
For history enthusiasts, the Sarawak Museum and Chinese Museum are must-visit destinations. Immerse yourself in the fascinating exhibits that delve into the region's diverse cultural heritage and learn about the traditional customs and practices of the local communities.
At the Cat Monument, you'll discover a unique tribute to Kuching's feline friends, symbolizing the city's affectionate nickname as the 'Cat City'. Don't miss the opportunity to snap a photo with these charming statues.
The Old Courthouse, a magnificent colonial-era building, is another landmark worth exploring. Marvel at its stunning architecture and step back in time as you imagine the bustling courtroom scenes that once took place within its walls.
If you're in the mood for shopping and dining, head to Carpenter Street, a vibrant and bustling street lined with traditional shophouses. Here, you can browse through an array of local handicrafts, sample delicious street food, and soak up the lively atmosphere.
For a spiritual experience, visit Tua Pek Kong, an ancient Chinese temple that has stood the test of time. Admire the intricate architecture and immerse yourself in the serene ambiance.
If you're interested in the local textile industry, the Textile Museum is a must-visit. Learn about the traditional weaving techniques and marvel at the intricate designs of Sarawak's indigenous fabrics.
Art enthusiasts will appreciate the Orang Utan Murals, a collection of vibrant and eye-catching murals that depict the beloved orangutans of Borneo. These murals not only add a splash of color to the city but also raise awareness about the importance of wildlife conservation.
Lastly, don't forget to visit the Kuching Mosque, an architectural gem that blends traditional Islamic design with modern elements. Take a moment to admire the intricate details and serene atmosphere of this beautiful place of worship.
With its prime location near these landmarks and attractions, Grand Continental Kuching Hotel offers the perfect base for exploring the cultural heritage and natural beauty of Kuching, Malaysia.
A Culinary Adventure Awaits
When it comes to dining options, Grand Continental Kuching Hotel is surrounded by an array of restaurants that will satisfy even the most discerning palates. Just a short stroll away, you'll find Topspot Food Court, a must-visit for seafood lovers. Indulge in fresh catches of the day, expertly prepared by local chefs. For those craving authentic Indian cuisine, Ceylonese Restaurant Sdn Bhd is the place to be. Feast on flavorful curries, aromatic biryanis, and traditional tandoori dishes. If you're in the mood for local specialties, head over to Rumah Asap Tabuan Dayak, where you can savor traditional Dayak cuisine in a rustic setting. Lepau Restaurant offers a fusion of Sarawakian and Western flavors, perfect for those seeking a unique culinary experience. For a delightful BBQ steamboat feast, Annuar BBQ Steamboat is a popular choice among locals and tourists alike. Sharing Downtown is a trendy spot that serves up delectable Asian fusion dishes, while Chong Choon Cafe is a beloved local institution known for its mouthwatering kolo mee. RJ Cafe @ Padungan is a cozy cafe that offers a range of Western and Asian dishes, ideal for a casual meal. Don't miss the opportunity to visit The Junk, a charming restaurant housed in a beautifully restored colonial building, serving up a mix of Asian and Western delights. And for a taste of the famous Sarawak laksa, make your way to KING LAKSA SARAWAK (ICOM SQUARE), where you can savor this iconic dish in all its flavorful glory. With such a diverse selection of restaurants just moments away, your culinary adventure awaits at Grand Continental Kuching Hotel.
Shop 'til You Drop at Grand Continental Kuching Hotel
Located in the heart of Kuching, Grand Continental Kuching Hotel offers easy access to a variety of shopping landmarks. Just a short stroll away, you'll find Unika Borneo Art & Artifacts, where you can browse through a wide selection of unique and authentic local crafts. For a more modern shopping experience, head to Plaza Merdeka, a bustling mall with a range of international and local brands. If you're in need of any household supplies or cleaning products, Mr Clean is just around the corner. Unika Sarawak is another must-visit destination for those looking for traditional Sarawakian souvenirs and handicrafts. Art enthusiasts will appreciate a visit to ARTrageously Ramsey Ong, a contemporary art gallery showcasing the works of local artists. City Laundry is also nearby, making it convenient to freshen up your wardrobe during your stay. For those in search of traditional Islamic attire, Majid & Sons is a great place to explore. Sarawak Plaza is a popular shopping center that offers a wide range of retail outlets, restaurants, and entertainment options. Book lovers will be delighted to discover Popular Book Co, a large bookstore with an extensive collection of books and magazines. Finally, if you're looking to capture beautiful memories of your trip, Empress Studio is a professional photography studio that specializes in capturing stunning portraits. With such a diverse range of shopping landmarks nearby, Grand Continental Kuching Hotel is the perfect base for a memorable shopping adventure in Kuching.
Affordable Luxury at Grand Continental Kuching Hotel
Experience the perfect blend of affordability and luxury at Grand Continental Kuching Hotel. With an average room price of just $43, this hotel offers exceptional value for money, making it an ideal choice for budget-conscious travelers.
Compared to the average price of a hotel room in Kuching, which stands at $45, Grand Continental Kuching Hotel provides an affordable alternative without compromising on quality. Nestled in the heart of Kuching, this hotel boasts a range of comfortable and well-appointed rooms that cater to the needs of every traveler. From cozy standard rooms to spacious suites, each accommodation option is thoughtfully designed to ensure a restful stay.
Whether you are visiting Kuching for business or leisure, Grand Continental Kuching Hotel offers a prime location and exceptional amenities at an unbeatable price. Take advantage of the hotel's convenient facilities, including a fitness center, swimming pool, and on-site restaurant, where you can indulge in delectable local and international cuisine. Book your stay now and discover the perfect balance between luxury and affordability at Grand Continental Kuching Hotel.
Friendly Staff and Great Location
Grand Continental Kuching Hotel is highly praised by its guests for its friendly and helpful staff. From the moment you arrive, you'll be greeted with warm smiles and attentive service. The staff go above and beyond to ensure that your stay is comfortable and enjoyable. Guests have consistently mentioned the friendliness of the staff, making them feel welcome and well taken care of throughout their stay.
In addition to the exceptional staff, the hotel's location is another highlight. Situated in a prime location, guests have found the hotel to be conveniently located near various attractions and amenities. Whether you're here for business or leisure, you'll appreciate the easy access to shopping malls, restaurants, and tourist spots. The central location allows guests to explore the vibrant city of Kuching with ease, making it an ideal choice for travelers seeking convenience and accessibility.
Exceptional Value and Outstanding Staff Performance at Grand Continental Kuching Hotel
Grand Continental Kuching Hotel is a hidden gem in the heart of Kuching, Malaysia, offering exceptional value for money and an unforgettable stay experience. With an overall rating of 7.8, this hotel has garnered rave reviews for its excellent value, making it a top choice for budget-conscious travelers without compromising on quality.
One of the standout features of this hotel is its outstanding staff performance, with a rating of 8.2. The dedicated and friendly staff at Grand Continental Kuching Hotel go above and beyond to ensure that every guest feels welcomed and well taken care of. From the moment you step into the hotel, you'll be greeted with warm smiles and impeccable service that will make you feel right at home. Whether you need assistance with arranging transportation, recommendations for local attractions, or any other request, the attentive staff is always ready to assist you with a genuine willingness to make your stay memorable.
In addition to its exceptional value and excellent staff, Grand Continental Kuching Hotel also boasts a high rating of 7.8 for cleanliness. The hotel maintains a pristine environment throughout its premises, ensuring that guests can enjoy a comfortable and hygienic stay. The well-maintained rooms are spotlessly clean, and the public areas are regularly cleaned and sanitized. With a strong commitment to cleanliness, you can rest assured that your stay at Grand Continental Kuching Hotel will be free from any concerns about hygiene.
Very good7.8
Facilities
Excellent8.2
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
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Guests speak highly of the excellent and friendly staff who provide an exceptional level of service. The spacious and clean rooms, as well as the hotel's great and strategic location, are also praised by many reviewers. The hotel offers good value for money and is a recommended place to stay. Additionally, it is a comfortable and family-friendly hotel that caters to the needs of all guests.
Hotel needs room upgrades due to aging but did not greatly affect guests' stay, as per some reviews.
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My family and I had a wonderful stay at the Grand Continental Hotel in Kuching and we truly appreciated the great experience. The front desk staff were extremely helpful and the housekeeping team did an excellent job. All the staff, including the security guards, were friendly and welcoming. The hotel's cleanliness was impressive, and the swimming pool was just right. Unfortunately, our packed itinerary didn't allow us to try the hotel's restaurant but I'm sure the dishes are just as excellent. Kudos to the entire team for a job well done! We're already looking forward to our next visit during the school holidays.
Dear Ms Hazey, we are so happy to hear you enjoyed your stay! Thank you for star rating 9.6 out of 10, we really appreciate it. Thank you so much for highlighting our friendly and helpful staff! We strive to provide a great experience for all our guests, and your feedback is very encouraging. We hope to see you again real soon. Regards from our team at Hotel Grand Continental Kuching.
It’s a 3-star hotel with a very strong 1990s vibe — the design and facilities are quite outdated, but I was impressed that the hotel is still clean and well-maintained. For the price, the breakfast was nice and satisfying. Overall, it’s a decent budget-friendly stay. However, one downside is the noticeable smell of cigarette smoke in the corridor area, which can be uncomfortable especially for families. And also the pool is deep and cannot leave children plays alone without parents watching
Dear Mr William, thank you for taking the time to share your feedback in detail. We are pleased to hear that the breakfast offered good value for your stay. Your comments about our classic 1990s style are appreciated as well. We are genuinely sorry to hear about the smell of cigarette smoke in the corridor. This is not the experience we want for our guests, especially families, and we will be reviewing this with our housekeeping and security teams to ensure the issue is properly addressed. Regarding the swimming pool, we understand your concern. Our pool is indeed deeper than a typical children's pool, and for safety reasons, we recommend close adult supervision. Thank you again for bringing these points to our attention. We hope to have the opportunity to welcoming you back for and even better stay.
Comfortable accommodation. Although there are a few things that still need to be improved. Among them is the shower head which is not really functioning, so I have to hold the water head when taking a shower. There is a slight leak on the window panel when it rains although it is not bothering me but if it is not repaired as soon as possible I am afraid it will get worse. One more thing, I hope there will be pool for kids. Overall, staff is friendly.
Dear Ms Elisabeth, thank you for taking the time to share your experience with us. We're happy to hear that you found the accommodation comfortable and appreciated our friendly staff. We also sincerely appreciate your constructive feedback regarding the shower head, window leak, and the suggestion for a kids' pool. Rest assured, we will address these issues promptly to ensure they don't affect future stays. We’re always looking to improve, and your comments are incredibly valuable to us. We hope to welcome you back soon for an even better experience!
We had a great stay here as a family of 5 (2 adults and 3 kids). The room was very spacious, which made it comfortable for all of us. The price was very reasonable, definitely value for money. Breakfast was okay and enough to start the day. The only small suggestion is to have a nicer scent in the room or lobby for added comfort. The best part was the staff, especially the hotel guy who was very welcoming, polite, and helpful throughout our stay. That really made a difference.
Dear Mdm Fatin, thank you for taking the time to leave such a great review and thank you so much for 8.8 star review that you gave us. Your kind words about our price value for money, our friendly staff and your comfortable stay, has made our day. Your suggestion to have nicer scent in the room and lobby are duly noted and we will highlight it to our management. We are dedicated to providing excellent service and are so happy we met your expectations. We're looking forward to making your day once more when you come and stay with us at Hotel Grand Continental Kuching.
Airport transfer
Located in heart of Kuching
Currency exchange
Free Wi-Fi in all rooms!
“Gawai Vacay”
Arrived at the entrance, a friendly & welcoming staff, Robert greet us with such a warm gesture offered help unloading our luggage & instructed us to park at basement since the weather quite bad that day. While waiting at the lobby, he suggested places to go around Kch, he is good in engaging which showing a customer services etiqutte should have as a basic in hostelier. Not forgetting security guards on duty during our stay also greet us when passing by go to car park. Wish front desk also showing warm welcome to the guests like Robert did. I want highlight some of thing during our day spent on pool area, called three times then answered with rude tone when requested towel by saying no towel anymore at 3pm. I saw other guests having the same scenerio as mine. After few several minute, a lady staff with unpleasant face came by drop a towel to other guests on the table. On the other thing need to be emphasize is please be mindful putting glass cup(cup for tea/coffee) in the bathroom was not hygiene after done cleaning the room. Its not bathroom cup which is unsanitary. Hope consider positively my two cent suggestion make your hotel a place where guests reminiscing memorable holiday and comeback for stay again other trip.
Dear Vanessa, thank you so much for giving us a review. We're thrilled to hear that our staff especially Robert and our security made a great impression on you with their friendly and attentive service. Your kind words will be shared with our team as a testament to their hard work. We regret to read that your experience with our service fell short of expectations, especially rude staff in some area. We've taken immediate action with our hotel management to address this issue. This is not the standard we strive for. We value your feedback and suggestion, and we are committed to addressing these issues to improve and taking immediate steps to ensure our team provides the high-quality service our guests expect and deserve. Again, sincerely apologize for the inconvenience caused during your stay with us. We look forward to welcome you and your family back to stay with us again in the near future.