2025
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Awarded as a top choice of Agoda travelers in 2025.

MORAZEN Surabaya

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Surabaya, East Java, Surabaya Center, Surabaya, Indonesia, 60271

Highlights

Great breakfast

- Breakfast offers a wide, varied spread with western and local Indonesi...

Fantastic breakfast with gym and indoor swimming pool
Great swimming pool

- Semi-indoor/indoor pool suits families and avoids direct sun; many gue...

Fantastic breakfast with gym and indoor swimming pool
Comfortable mattresses

- Extra‑large beds and multiple bolsters (one guest notes eight pillows)...

They provide bolsters too.
Professional guest services

- Staff provide consistently friendly, helpful service across front desk...

The hotel are also very nice and staff are friendly.
Ideal location

- Central location puts Plaza Surabaya, Monkasel (submarine museum), TP...

The location is great, close to many major spots.

Facilities

Free Wi-Fi

Pool with view

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

About us

MORAZEN Surabaya puts two travelers in the heart of the city—steps from Tunjungan Plaza and close to Grand City. Contemporary rooms offer A/C, free Wi‑Fi, in‑room safe and modern showers; select rooms feature city or outdoor views. Relax with panoramic rooftop pool views, a sauna, Jacuzzi and a stylish gym, then enjoy crafted cocktails at the rooftop bar and free‑flow ice cream. Morning takeaway breakfast, fresh fruits and snacks make check-in easy. Easy access to malls, colonial landmarks and public transit makes MORAZEN a convenient base for exploring Surabaya. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersPopular destination! Properties in Surabaya are being booked every minute!
Cleanliness 9.5
Location 9.5
Service 9.4
Value for money 9.4

Based on 1,939 verified reviews

Cleanliness score out of 10
Location score out of 10
Service score out of 10
Value for money score out of 10
Facilities score out of 10
  • "Overall stay at Morazen Surabaya was exceptional."
  • "Hotel dengan fasilitas lengkap terletak ditengah kota"
  • "Love the sauna and the pool with music from the restaurant."
  • "Fantastic breakfast with gym and indoor swimming pool"
  • "Kamar luas dan nyaman, bersih, staff sangat helpfull, ramah"
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Nearest transportation options

Gubeng Train Station is within 0.32 km

Inkopka Station is within 0.54 km

See map

9.5Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 98 places in walking distance!

Parking
FREE
Walkable places
Indonesian Cancer Museum
90 m
Delta Theatre
140 m
Monumen Kapal Selam
170 m
Submarine Monument
180 m
Surabaya Plaza
220 m
Popular landmarks
Monkasel (Submarine Monument)
620 m
Tunjungan Plaza
1.0 km
Suramadu National Bridge
2.1 km
Tugu Pahlawan
2.6 km
Bungkul Park
2.9 km
Closest landmarks
Embassy of Germany
460 m
World Trade Centre
460 m
Area Parkir Grand City
460 m
Taman Lansia
480 m
The Grand City Mall
530 m

Good to know

Value for money9.4
Distance to city center10 miles
Location rating9.5
Nearest airportJuanda International Airport (SUB)
Distance to airport13.2 km

Select your room

1/8

Grand Royal Suite

98 m²/1055 ft²
Max 2 adults
1 king bed
  • City view
  • Adjustable height hand-held shower wand
  • Mobility accessibility
  • Electric kettle
  • Accessible toilet
  • Additional bathroom
  • Additional toilet
  • Bathrobes
  • Bathroom phone
  • Bathtub
1/6

Royal Suite

60 m²/646 ft²
Max 3 adults
1 king bed
  • City view
  • Adjustable height hand-held shower wand
  • Mobility accessibility
  • Electric kettle
  • Bathrobes
  • Bathtub
  • Hair dryer
  • Mirror
  • Private bathroom
  • Shower
1/5

Junior Suite Room

56 m²/603 ft²
Max 2 adults
1 king bed

10.0

Exceptional

Room comfort and quality
  • City view
  • Adjustable height hand-held shower wand
  • Mobility accessibility
  • Electric kettle
  • Bathrobes
  • Bathtub
  • Hair dryer
  • Mirror
  • Private bathroom
  • Separate shower/bathtub
1/5

Deluxe Twin Room - Non-Smoking

29 m²/312 ft²
Max 2 adults
2 single beds
Preferred by Couples

9.3

Exceptional

Room comfort and quality
  • City view
  • Mobility accessibility
  • Electric kettle
  • Hair dryer
  • Mirror
  • Private bathroom
  • Shower
  • Toiletries
  • Towels
  • Walk-in shower
1/5

Deluxe King Room - Non-Smoking

29 m²/312 ft²
Max 2 adults
1 king bed

9.3

Exceptional

Room comfort and quality
  • City view
  • Bathtub grab bar
  • Mobility accessibility
  • Electric kettle
  • Hair dryer
  • Mirror
  • Private bathroom
  • Shower
  • Toiletries
  • Towels
1/5

Superior Twin Non-Smoking

28 m²/301 ft²
Max 2 adults
2 single beds

9.5

Exceptional

Room comfort and quality
  • City view
  • Mobility accessibility
  • Electric kettle
  • Hair dryer
  • Mirror
  • Private bathroom
  • Shower
  • Toiletries
  • Towels
  • Walk-in shower
1/5

Superior Twin Smoking

28 m²/301 ft²
Max 2 adults
2 single beds

9.6

Exceptional

Room comfort and quality
  • City view
  • Adjustable height hand-held shower wand
  • Mobility accessibility
  • Roll-in shower
  • Electric kettle
  • Hair dryer
  • Mirror
  • Private bathroom
  • Shower
  • Toiletries
1/5

Deluxe Twin Smoking

29 m²/312 ft²
Max 2 adults
2 single beds

9.6

Exceptional

Room comfort and quality
  • City view
  • Mobility accessibility
  • Electric kettle
  • Hair dryer
  • Mirror
  • Private bathroom
  • Shower
  • Toiletries
  • Towels
  • Walk-in shower
1/4

Royal Suite king bed

60 m²/646 ft²
Max 2 adults
1 king bed

10.0

Exceptional

Room comfort and quality
  • City view
  • Mobility accessibility
  • Electric kettle
  • Additional bathroom
  • Additional toilet
  • Bathrobes
  • Bathtub
  • Hair dryer
  • Mirror
  • Private bathroom
1/4

Deluxe King Smoking

29 m²/312 ft²
Max 2 adults
1 king bed

9.3

Exceptional

Room comfort and quality
  • Outdoor view
  • Mobility accessibility
  • Electric kettle
  • Hair dryer
  • Mirror
  • Private bathroom
  • Shower
  • Toiletries
  • Towels
  • Walk-in shower

Frequently asked questions

While relaxing at MORAZEN Surabaya, you can delight in the swimming pool facility to get your day started the best way with a splash for a stimulating morning or evening.

The average travel time to get from MORAZEN Surabaya to the airport is 45 minutes, but please take into account that the travel time may vary based on traffic, weather conditions, and time of day.

Past solo travelers that have stayed at this property have given MORAZEN Surabaya an average rating of 9.3. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

Verified business travelers that have stayed at this property have given MORAZEN Surabaya an average rating of 9.1. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

Verified couple travelers that have stayed at this property have given MORAZEN Surabaya an average rating of 9.5. You can look up on more specific customer assessments, and responses by filtering for a specific type of verified guest travelers down in the review section.

Past families with older children that have stayed at this property have given MORAZEN Surabaya an average rating of 9.5. You can check out more descriptive customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

Verified group travelers that have stayed at this property have given MORAZEN Surabaya an average rating of 9.4. You can check out more specific customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

Check-in is from 2:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified periods may be charged an additional fee.

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More about MORAZEN Surabaya

More about MORAZEN Surabaya

Unwind and Indulge: Enjoyment at Grand Dafam Signature Surabaya

At Grand Dafam Signature Surabaya, guests can expect a delightful array of entertainment facilities that promise to enhance their stay. Whether you're looking to unwind with a refreshing drink or pamper yourself with a rejuvenating spa treatment, this hotel has got you covered. The hotel's bar offers a vibrant and inviting atmosphere, perfect for socializing and enjoying a wide selection of beverages. Whether you prefer a classic cocktail, a glass of wine, or a refreshing mocktail, the skilled bartenders are ready to craft the perfect drink to suit your taste. Sit back, relax, and savor your favorite drink while soaking in the lively ambiance of the bar. For those seeking ultimate relaxation and indulgence, the hotel's spa is a haven of tranquility. Step into a world of serenity as you choose from a range of spa treatments designed to rejuvenate your body and mind. From soothing massages to invigorating facials, the skilled therapists will ensure that you leave feeling refreshed and revitalized. Whether you're in the mood for a fun night out or a pampering session, Grand Dafam Signature Surabaya offers an array of entertainment facilities that cater to your every need. Experience the perfect blend of relaxation and enjoyment during your stay at this exquisite hotel.

Stay Active and Energized at Grand Dafam Signature Surabaya

At Grand Dafam Signature Surabaya, we understand the importance of staying active and energized during your stay. That's why we offer a range of top-notch sports facilities to cater to all your fitness needs. Our state-of-the-art fitness center is fully equipped with modern exercise machines, allowing you to maintain your workout routine even while traveling. Whether you prefer cardio exercises or strength training, our fitness center has everything you need to break a sweat and stay in shape. After an invigorating workout, head over to our poolside bar to cool down and relax. Take a refreshing dip in our sparkling swimming pool and enjoy a variety of refreshing beverages and light snacks served at the bar. The poolside bar provides a vibrant and laid-back atmosphere where you can unwind, socialize, and soak up the sun. It's the perfect spot to rejuvenate after a long day of exploring Surabaya. Best of all, our fitness center is completely free for all guests. You can enjoy unlimited access to our top-notch facilities without any additional charges. So, whether you're a fitness enthusiast or just looking to stay active during your stay, Grand Dafam Signature Surabaya has everything you need to keep your energy levels high and make the most out of your time in Surabaya.

Convenience at Your Fingertips: Grand Dafam Signature Surabaya's Exceptional Facilities

Grand Dafam Signature Surabaya takes pride in its exceptional convenience facilities, ensuring that every guest's needs are met with utmost ease and comfort. The hotel offers 24-hour room service, allowing guests to indulge in delectable meals and refreshing beverages at any time of the day or night. With laundry service and dry cleaning available, guests can effortlessly maintain their wardrobe's freshness throughout their stay. For added convenience, Grand Dafam Signature Surabaya provides room service, ensuring that guests can enjoy delicious meals in the comfort of their own rooms. Safety deposit boxes are also available, allowing guests to securely store their valuables during their stay. The hotel's concierge is always ready to assist guests with any inquiries or requests, ensuring a seamless and hassle-free experience. Stay connected with the complimentary Wi-Fi in all rooms and public areas, allowing guests to effortlessly stay in touch with loved ones or catch up on work. The hotel also offers express check-in/check-out services, making the arrival and departure process quick and efficient. Luggage storage is available for guests to conveniently store their belongings before check-in or after check-out. With daily housekeeping, guests can enjoy a clean and well-maintained room throughout their stay. Grand Dafam Signature Surabaya's convenience facilities truly elevate the guest experience, providing a comfortable and hassle-free stay.

Convenient Transport Facilities at Grand Dafam Signature Surabaya

At Grand Dafam Signature Surabaya, guests can enjoy a range of convenient transport facilities that ensure a hassle-free stay. The hotel offers valet parking, allowing guests to arrive and depart with ease. For those who prefer to drive themselves, there is a car park onsite, which is free of charge. Additionally, the hotel provides a shuttle service, making it convenient for guests to explore the city or travel to nearby attractions. For guests who prefer to use taxis, the hotel offers a taxi service, ensuring that transportation is readily available whenever needed. Whether guests are visiting Surabaya for business or leisure, the transport facilities at Grand Dafam Signature Surabaya provide convenience and peace of mind.

Indulge in Exquisite Dining at Grand Dafam Signature Surabaya

At Grand Dafam Signature Surabaya, guests are treated to a delightful array of dining options that cater to every palate. From the convenience of 24-hour room service to the bustling coffee shop, there is something to satisfy every craving. Start your day off right with a scrumptious breakfast buffet, featuring a wide selection of local and international dishes. Indulge in a continental breakfast spread, complete with freshly baked pastries, cereals, fruits, and more. For those seeking a taste of local flavors, the halal restaurant offers an authentic culinary experience, serving up traditional Indonesian dishes prepared with the finest ingredients. Whether you're in the mood for a quick bite or a leisurely meal, the restaurant at Grand Dafam Signature Surabaya is sure to impress. With a diverse menu that showcases both local and international cuisines, guests can enjoy a range of delectable options. The attentive staff and cozy ambiance make it the perfect setting for a memorable dining experience. So, come and indulge in the culinary delights that await you at Grand Dafam Signature Surabaya.

Luxurious and Spacious Rooms at Grand Dafam Signature Surabaya

Experience comfort and elegance at Grand Dafam Signature Surabaya with their wide range of room offerings. Whether you are a business traveler or on a leisure trip, this hotel has the perfect room to suit your needs. Choose from the Business Twin Room, Deluxe Business, Deluxe Business Twin, Deluxe King Room, Deluxe King Smoking, Deluxe Twin Room, Deluxe Twin Smoking, Executive City View Double Room, Executive King Room, Executive King Room - Non-Smoking, Executive Room - Non-Smoking, Junior Suite Room, Royal Suite king bed, Superior Deluxe Twin Room - Non-Smoking, Superior Deluxe Twin Room - Smoking, Superior Twin, or Superior Twin Smoking. Each room is thoughtfully designed and boasts a generous size of 29 to 60 square meters. By booking your stay at Grand Dafam Signature Surabaya through Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates, ensuring that you get the most value for your money. With Agoda's user-friendly platform, you can easily browse and book your desired room type, making the booking process quick and convenient. So why wait? Book your stay now and indulge in the luxurious comfort of Grand Dafam Signature Surabaya.

Discover the Vibrant Surabaya Center

Nestled in the heart of Surabaya, Indonesia, the Grand Dafam Signature Surabaya offers an ideal location for both business and leisure travelers. Situated in the bustling Surabaya Center, this hotel provides easy access to the city's top attractions, shopping malls, and entertainment venues. Immerse yourself in the vibrant atmosphere of Surabaya Center, where modernity blends seamlessly with rich cultural heritage. Just steps away from the hotel, you'll find Tunjungan Plaza, one of Southeast Asia's largest shopping malls. Indulge in a shopping spree as you explore a wide range of international and local brands, or savor delicious Indonesian cuisine at the mall's many restaurants. For a taste of Surabaya's history and culture, visit the House of Sampoerna, a beautifully preserved Dutch colonial building. This museum showcases the city's tobacco industry and offers a fascinating glimpse into Surabaya's past. Don't miss the opportunity to explore Surabaya's vibrant street food scene at the nearby G-Walk, where you can sample a variety of local delicacies. With its central location and proximity to major attractions, Grand Dafam Signature Surabaya is the perfect base for discovering the vibrant Surabaya Center. Whether you're here for business or leisure, this hotel ensures a comfortable and convenient stay in the heart of Surabaya.

Convenient Transportation from Surabaya Airports to Grand Dafam Signature Surabaya

Located in the heart of Surabaya Center, Grand Dafam Signature Surabaya offers a convenient and comfortable stay for travelers visiting Surabaya, Indonesia. To reach the hotel from the nearest airport, Juanda International Airport, you have several transportation options available. One of the most convenient ways to get to Grand Dafam Signature Surabaya is by taking a taxi. Upon arrival at Juanda International Airport, you can easily find taxi counters at the airport terminal. Taxis are readily available and provide a hassle-free journey to the hotel. The approximate travel time from the airport to the hotel is around 30 minutes, depending on traffic conditions. Another option is to book a private airport transfer. Many hotels, including Grand Dafam Signature Surabaya, offer airport transfer services. This allows you to have a seamless and comfortable journey from the airport to the hotel. Simply provide your flight details and the hotel will arrange a professional driver to pick you up at the airport. If you prefer public transportation, you can take a DAMRI airport bus from Juanda International Airport to Bungurasih Bus Terminal. From there, you can continue your journey by taking a taxi or a local minibus (angkot) to Grand Dafam Signature Surabaya. No matter which transportation option you choose, you'll arrive at Grand Dafam Signature Surabaya ready to enjoy its luxurious amenities, excellent service, and convenient location. This hotel is an ideal choice for both business and leisure travelers seeking comfort and accessibility in Surabaya.

Explore Surabaya's Iconic Landmarks near Grand Dafam Signature Surabaya

Grand Dafam Signature Surabaya offers a prime location for exploring the iconic landmarks and attractions of Surabaya. Immerse yourself in the city's rich history and culture by visiting nearby landmarks such as the Sampoerna Museum, Suramadu National Bridge, and Bungkul Park. Start your journey at the Sampoerna Museum, a captivating destination housed in a Dutch colonial-style building. Discover the history of Indonesia's largest cigarette factory and admire the impressive collection of art and artifacts. For a breathtaking view, head to the Suramadu National Bridge, an architectural marvel that connects Surabaya with the island of Madura. Marvel at the stunning sunset and capture memorable photos of the city skyline. Nature enthusiasts will appreciate a visit to Bungkul Park, a vibrant green oasis in the heart of Surabaya. Take a leisurely stroll, enjoy a picnic, or simply relax amidst the lush surroundings. These are just a few of the many landmarks near Grand Dafam Signature Surabaya that offer a glimpse into the city's history, culture, and natural beauty. Embark on a memorable journey and create lasting memories in Surabaya.

Convenient Public Transport Stations near Grand Dafam Signature Surabaya

Grand Dafam Signature Surabaya is strategically located near several public transport stations, making it an ideal choice for travelers who want to explore Surabaya and its surrounding areas. Semut Train Station, Gubeng Train Station, and Surabaya Kota are all within close proximity to the hotel, providing easy access to various destinations. For those looking to explore the city, Sidotopo Train Station and Ngagel are also conveniently located near the hotel. These stations offer easy connections to popular attractions, shopping districts, and cultural sites in Surabaya. Additionally, Pasar Turi Train Station is another nearby option for travelers. This station serves as a major transportation hub, connecting Surabaya to other cities in Java. From here, guests can easily access other parts of Indonesia, making it a convenient choice for those planning to explore beyond Surabaya. With these public transport stations located nearby, guests staying at Grand Dafam Signature Surabaya can enjoy the convenience of exploring Surabaya and its surroundings with ease.

Delicious Culinary Adventures Await

When it comes to dining options near Grand Dafam Signature Surabaya, you'll be spoiled for choice. Just a stone's throw away, you'll find a plethora of restaurants that cater to every palate. Craving Italian cuisine? Head to Aiola Eatery, where you can indulge in delectable pasta dishes and wood-fired pizzas. For a taste of local flavors, try the mouthwatering seafood at Layar Seafood KH Abdul Wahab Siamin or the authentic Medan-style kwetiau at Apeng Kwetiau Medan. Sate Klopo Ondomohen Bu Asih offers a unique twist on the traditional Indonesian satay, while Soto Ayam "Cak To" Undaan Wetan is the go-to spot for a comforting bowl of chicken soup. For a taste of Surabaya's iconic dish, don't miss the rich and flavorful rawon at Rawon Setan - Embong Malang. Soto Ambengan Pak Sadi is another must-visit for its famous beef soup, while Wapo Resto - Airlangga serves up a fusion of Indonesian and Western cuisine. Finally, Bon Ami Restaurant is the perfect choice for those seeking a cozy and elegant dining experience. With such a diverse range of culinary delights on offer, your taste buds are in for a treat during your stay at Grand Dafam Signature Surabaya.

Shop 'til You Drop at Surabaya's Vibrant Shopping Landmarks

Grand Dafam Signature Surabaya is located amidst a plethora of shopping landmarks that cater to every shopaholic's needs. Just a stone's throw away, you'll find Central Point Mall, a modern shopping complex that offers a wide range of international and local brands. For those looking for traditional Indonesian souvenirs, Mirota Batik is the perfect place to shop for intricately designed batik fabrics and handicrafts. Nearby, Bratang Flower Market is a must-visit for flower enthusiasts, offering a vibrant array of blooms. Food lovers will be delighted by the nearby Wisata Rasa, a food street that serves up a variety of mouthwatering local delicacies. Pasar Keputran is another bustling market where you can find fresh produce and local snacks. For a more upscale shopping experience, head to Grand City Mall and Marvell City, both offering a wide selection of fashion, electronics, and entertainment options. Vintage enthusiasts will appreciate a visit to Newton Vintage Store, where you can find unique and retro clothing pieces. Pasar Genteng is another popular local market, known for its wide range of affordable clothing, accessories, and household items. Lastly, Plaza Tunjungan, one of Surabaya's iconic shopping centers, is just a short distance away, featuring a mix of high-end brands, gourmet dining options, and entertainment facilities. With such a diverse range of shopping landmarks surrounding the hotel, guests at Grand Dafam Signature Surabaya are spoilt for choice when it comes to retail therapy.

Affordable Luxury at Grand Dafam Signature Surabaya

When it comes to finding a luxurious stay at an affordable price, Grand Dafam Signature Surabaya is the perfect choice. With an average price of $67 per room, this hotel offers exceptional value for money. Surpassing the average price of a hotel room in Surabaya, which stands at $28, Grand Dafam Signature Surabaya provides a truly remarkable experience without breaking the bank. At Grand Dafam Signature Surabaya, guests can indulge in the opulence of well-appointed rooms and modern amenities, all while enjoying the warm hospitality that the hotel is renowned for. Whether you're a business traveler or a leisure seeker, this hotel offers a range of room options to suit every need and budget, ensuring a comfortable and memorable stay. With its strategic location in the heart of Surabaya, guests can easily explore the city's vibrant attractions and immerse themselves in its rich culture. Book your stay at Grand Dafam Signature Surabaya today and experience luxury at an unbeatable price.

A Memorable Stay at Grand Dafam Signature Surabaya

Grand Dafam Signature Surabaya has left a lasting impression on its guests, as evident from their glowing reviews. Visitors have expressed their love for the hotel and their desire to return someday. The hotel's cleanliness is highly praised, with guests commending the spotless rooms and the overall tidiness of the property. The staff at Grand Dafam Signature Surabaya are described as nice, friendly, and extremely helpful, ensuring that guests feel welcome and well taken care of during their stay. The rooms themselves are a highlight, with guests raving about their beauty, cleanliness, and comfort. The beds are particularly noteworthy, being both spacious and incredibly comfortable. The excellent service provided by the hotel staff and the warm and inviting atmosphere of the rooms have left guests thoroughly satisfied with their experience at Grand Dafam Signature Surabaya.

Exceptional Customer Ratings for Grand Dafam Signature Surabaya

Grand Dafam Signature Surabaya in Surabaya, Indonesia, has received exceptional customer ratings, making it a top choice for travelers seeking a memorable stay. With an impressive overall rating of 9.3, this hotel consistently exceeds guest expectations, providing a truly outstanding experience. One of the standout features of Grand Dafam Signature Surabaya is its excellent value for money, earning a remarkable rating of 9.3. Guests appreciate the hotel's commitment to providing high-quality amenities and services at an affordable price. Whether you're traveling for business or leisure, you can be confident that you'll receive exceptional value during your stay. In addition to its exceptional value, Grand Dafam Signature Surabaya also boasts impressive facilities, with a rating of 9.2. The hotel offers a wide range of amenities to ensure guests have everything they need for a comfortable and enjoyable stay. From a well-equipped fitness center to a refreshing swimming pool, guests can indulge in relaxation and recreation without leaving the hotel premises.

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Amenities and facilities

Exceptional9.3

Facilities

Languages spoken
  • English
  • Indonesian
Accessibility
  • On-site accessible restaurants / lounges
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Activity Kits
  • Computer station
  • Fitness center
  • Game room
  • Gym/fitness
  • Hot tub
  • Massage
  • Massage bed
  • Massage chair
  • On-site entertainment
  • Pool facilities
  • Pool with view
  • Private bath
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [indoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • A la carte in restaurant
  • Alcohol
  • Asian breakfast
  • Asian cuisine in restaurant
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Buffet in restaurant
  • Coffee/tea in restaurant
  • Coffee shop
  • Desserts in restaurant
  • Fruits/snacks
  • Full american breakfast
  • Halal breakfast
  • International cuisine in restaurant
  • Kitchen
  • Restaurant [halal]
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service [24-hour]
  • Salad in restaurant
  • Snack bar
  • Soup in restaurant
  • Vegetarian restaurant
  • Western breakfast
  • Western cuisine in restaurant
Services and conveniences
  • Air conditioning in public area
  • Audio-visual equipment for special events
  • Business facilities
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Indoor venue for special events
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Meeting stationery
  • On-site event hosting
  • Outdoor venue for special events
  • Projector/LED display
  • Safety deposit boxes
  • Seminars
  • Smoke-free property
  • Smoking area
  • Wi-Fi for special events
  • Xerox/fax in business center
For the kids
  • Baby changing rooms
  • Family/child friendly
  • Kids club
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Couple's room
  • Filming locations
  • Fire extinguisher
  • Front desk [24-hour]
  • Hotel chain
  • Mirrored room
  • Non-smoking rooms
  • Pets allowed unavailable
  • Room decorations
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Clothes rack
  • Desk
  • Electric kettle
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Linens
  • Mirror
  • Mobility accessibility
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
  • Window

Food and dining

Breakfast options
  • Asian
  • Continental
  • Halal
  • Buffet
Restaurants on site
GRANDIN Restaurant
  • Cuisine: Asian, International
  • Menu: Buffet

Location

Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Surabaya, East Java, Surabaya Center, Surabaya, Indonesia, 60271

Exceptional9.5

Location

Airports
  • Juanda International Airport (SUB)
    13.2 km
  • Abdul Rachman Saleh Airport (MLG)
    74.7 km
Public transportation
  • Gubeng Train Station
    320 m
  • Inkopka Station
    540 m
Hospital or clinic
  • Rs Husada Utama
    770 m
Shopping
  • Tunjungan Plaza
    1.0 km
Convenience store
  • Indomaret
    920 m
Cash withdrawal
  • ATM
    80 m

What's nearby

Popular landmarks
  • Monkasel (Submarine Monument)
    620 m
  • Tunjungan Plaza
    1.0 km
  • Suramadu National Bridge
    2.1 km
  • Tugu Pahlawan
    2.6 km
  • Bungkul Park
    2.9 km
  • Surabaya's Zoo
    3.6 km
  • Surabaya Town Square
    3.8 km
  • Sampoerna Museum
    4.3 km
  • Pakuwon Food Festival
    5.9 km
  • Masjid Nasional Al Akbar Surabaya
    8.6 km
Nearby landmarks
  • Indonesian Cancer Museum
    90 m
  • Delta Theatre
    140 m
  • Monumen Kapal Selam
    170 m
  • Submarine Monument
    180 m
  • Surabaya Plaza
    220 m
  • Plaza Surabaya
    220 m
  • Gubeng Railway Station
    310 m
  • Gubeng Train Station
    320 m
  • Taman Skate & BMX
    400 m
  • Embassy of Germany
    460 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Check-out from06:00
  • Check-in until23:00
Getting around
  • Distance from city center10 miles
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)180000 IDR
The property
  • Year property opened2019
  • Number of floors21
  • Room voltage220
  • Number of rooms 172
  • Number of restaurants1
  • Number of bars/lounges1
  • License Id / Local Tax ID/ Entity Name9120003141975

Reviews of MORAZEN Surabaya from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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9.2

Exceptional

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 7.6
  • 10
  • 9.2
  • 8.0
  • 10
  • 8.0
  • 10
  • 10

Most recent

From 1,939 reviews

  • Cleanliness score 9.5 out of 10 and is a high score in Surabaya
  • Location score 9.5 out of 10 and is a high score in Surabaya
  • Service score 9.4 out of 10 and is a high score in Surabaya
  • Value for money score 9.4 out of 10 and is a high score in Surabaya
  • Facilities score 9.3 out of 10 and is a high score in Surabaya

Review summary

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This hotel has received great feedback for its helpful and friendly staff who provide excellent service. The rooms are spacious, tidy, and offer comfortable accommodations at a reasonable price. Its strategic location near Plaza Surabaya and Monkasel provides convenient access to popular city attractions. Guests can enjoy a diverse and delicious breakfast at a reasonable price. The hotel also features facilities like a sauna, Jacuzzi, and gym for a relaxing and enjoyable stay.

Some guests have mentioned a poor breakfast quality with limited options for Western food.

Guest Type
Room Type
Language

Show reviews that mention 

Service

Mentioned in 70 reviews
sentiment-positive-indicator
94% Positive
sentiment-negative-indicator
5% Unfavourable

Cleanliness

Mentioned in 58 reviews
sentiment-positive-indicator
93% Positive
sentiment-negative-indicator
6% Unfavourable

Breakfast

Mentioned in 57 reviews
sentiment-positive-indicator
91% Positive
sentiment-negative-indicator
8% Unfavourable

Location

Mentioned in 43 reviews
sentiment-positive-indicator
97% Positive
sentiment-negative-indicator
2% Unfavourable

Room size

Mentioned in 32 reviews
sentiment-positive-indicator
96% Positive
sentiment-negative-indicator
3% Unfavourable

Pool

Mentioned in 22 reviews
sentiment-positive-indicator
81% Positive
sentiment-negative-indicator
18% Unfavourable

Room comfort

Mentioned in 21 reviews
sentiment-positive-indicator
90% Positive
sentiment-negative-indicator
9% Unfavourable

Gym

Mentioned in 15 reviews
sentiment-positive-indicator
80% Positive
sentiment-negative-indicator
20% Unfavourable

Bedding

Mentioned in 14 reviews
sentiment-positive-indicator
92% Positive
sentiment-negative-indicator
7% Unfavourable
Changed to review page 1
  1. 10.0Exceptional

    Denny from Indonesia
    Family with teens
    Deluxe King Room - Non-Smoking
    Stayed 3 nights in May 2026

    “A nice hotel that is highly recommended.”

    The room with a very large king-sized bed is clean, soundproof, with a cool air conditioner, and many pillows. The location is in the city center. Breakfast has a lot of variety. The facilities are complete with an indoor swimming pool, a fitness center with adequate equipment, and includes a jacuzzi and sauna. The staff is friendly.

    Reviewed June 02, 2026
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    Dear Mr. Denny, Thank you for your exceptional review and recommendation. We are delighted to know that you enjoyed your stay with us, especially our spacious King Bed room, cleanliness, soundproof comfort, cool air conditioning, and comfortable bedding. We are also pleased that our central location, varied breakfast selection, and complete facilities—including the indoor swimming pool, fitness center, jacuzzi, and sauna—contributed to a memorable experience. Your kind words about the friendliness of our staff are truly appreciated and will be shared with the entire team as encouragement to continue providing excellent service. Thank you for choosing MORAZEN Surabaya. We look forward to welcoming you back for another wonderful stay in the near future. Warm regards, Trio Hotel Manager MORAZEN Surabaya

    Responded June 04, 2026
    MORAZEN Surabaya
  2. 10.0Exceptional

    MIKIKO from Japan
    Solo traveler
    Deluxe King Room - Non-Smoking
    Stayed 2 nights in April 2026

    “I want to stay again.”

    I received a prompt response to my inquiry before my stay, which allowed me to feel at ease on the day of my arrival. The room was spacious and clean, and I was delighted to find many pillows available. I was able to relax and sleep comfortably at the height that suited me. The water facilities were perfect, with plenty of water flow in the shower and reliably hot water. The amenities were minimal, lacking items like body lotion, but this simplicity felt efficient, and I personally had a very good impression of it. I would definitely like to use this place again when I come to Surabaya.

    Reviewed April 27, 2026
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    Dear Mikiko, Thank you very much for your wonderful review. We are delighted to hear that our prompt response to your inquiry before arrival gave you peace of mind. We are also pleased that you enjoyed the spacious and clean room, as well as the variety of pillows that helped you rest comfortably. Your kind words regarding our bathroom facilities, especially the strong water pressure and hot shower, are truly appreciated. We’re glad to know that you found our simple amenities to be practical and well-suited to your preferences. We sincerely look forward to welcoming you again on your next visit to Surabaya. Warm Regards, Trio Hotel Manager

    Responded May 02, 2026
    MORAZEN Surabaya
  3. 10.0Exceptional

    Reni from Indonesia
    Couple
    Superior Twin Non-Smoking
    Stayed 1 night in July 2026

    “Comfort during Staycation”

    Thank you very much to all the staff at the hotel. We traveled from Purwokerto and felt an extraordinary comfort. As soon as we entered the hotel, we felt at ease. The check-in process was quick, not having to wait until 14:00. Everyone was friendly, the room was clean, and the bed was comfortable. The amenities were complete, and the breakfast had many delicious options. The location is close to the Submarine Monument and Surabaya Plaza, just a short walk away. There are also many food and coffee stalls in front of the hotel. I wish I could stay 2-3 days at this hotel, but I have to work, so I must go home. Once again, thank you very much. Wishing continual success for Hotel Morazen.

    Reviewed July 19, 2026
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    Dear Ms. Yeni, Thank you very much for your heartfelt review and for choosing MORAZEN Surabaya during your visit from Purwokerto. We are truly delighted to know that you had such a comfortable and enjoyable stay with us. It is wonderful to hear that you appreciated our smooth check-in process, the warmth of our team, the cleanliness and comfort of your room, our complete amenities, and the wide variety of breakfast selections. We are also pleased that our convenient location added to the enjoyment of your visit. Your kind words and thoughtful recommendation mean so much to all of us. It is especially rewarding to know that you wished you could have stayed longer. We sincerely hope that on your next trip to Surabaya, you will have the opportunity to spend a few more relaxing days with us. Thank you once again for your support and warm wishes. We look forward to welcoming you back to MORAZEN Surabaya in the near future. Warm regards, Trio Hotel Manager MORAZEN Surabaya

    Responded July 25, 2026
    MORAZEN Surabaya
  4. 10.0Exceptional

    Titik from Indonesia
    Family with young children
    Deluxe Twin Room - Non-Smoking
    Stayed 1 night in April 2026

    “Exceptional”

    It's comfortable to stay at Morazen, the food is also diverse and tasty. The location is strategic in the city center, close to many facilities.

    Reviewed April 12, 2026
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    Yang terhormat Titik, Terima kasih banyak atas ulasan positif Anda dan telah memilih Morazen Surabaya sebagai tempat menginap. Kami sangat senang mengetahui bahwa Anda merasa nyaman selama menginap di Morazen Surabaya serta menikmati variasi dan cita rasa hidangan yang kami sajikan. Kami juga senang bahwa lokasi hotel kami yang strategis di pusat kota, dengan akses mudah ke berbagai fasilitas, dapat menambah kenyamanan selama kunjungan Anda. Apresiasi Anda menjadi motivasi bagi seluruh tim kami untuk terus memberikan pelayanan terbaik. Kami berharap dapat kembali menyambut Anda di Morazen Surabaya pada kesempatan berikutnya. Hormat Kami, Trio Hotel Manager

    Responded April 12, 2026
    MORAZEN Surabaya
  5. 10.0Exceptional

    Paramitha from Indonesia
    Couple
    Superior Twin Smoking
    Stayed 1 night in January 2026

    “Best hotel in Surabaya”

    Kamar luas & bersih, breakfast lengkap & enak, staf nya ramah2. Saya dibantu sekali dengan yang namanya Bella.

    Reviewed January 23, 2026

    Yang Terhormat Paramitha, Terimakasih atas review yang Anda berikan kepada MORAZEN Surabaya, review yang Anda berikan sangat berarti bagi kami. Kami sangat senang mendengar pengalaman menginap Anda yang luar biasa dengan suasana kamar yang bersih, luas, dan makanan yang enak & bervariasi dapat memberikan pengalaman yang menarik untuk Anda selama berada di MORAZEN Surabaya Pelayanan terbaik, ramah akan selalu kami berikan kepada seluruh tamu dan kepada Anda. Apresiasi Anda untuk staff kami khususnya Bella sangat kami hargai. Kami akan selalu menunggu kedatangan Anda Kembali di MORAZEN Surabaya dengan pengalaman yang luar biasa. Salam Hangat Trio Hotel Manager

    Responded January 25, 2026
    MORAZEN Surabaya
Changed to review page 1

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