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Lobby, Park Plaza London Riverbank in London
Superior Double, Park Plaza London Riverbank in London
Bar/lounge, Park Plaza London Riverbank in London
Lobby, Park Plaza London Riverbank in London
Interior view, Park Plaza London Riverbank in London
Interior view, Park Plaza London Riverbank in London
Swimming pool, Park Plaza London Riverbank in London

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8.4

Excellent

447 reviews

447 reviews

View20
Housekeeping17
Breakfast11
See map
See map

8.6

Excellent

Location rating score

Excellent location - Inside city center
Parking
Available
Popular landmarks
Big Ben 1.1 km
London Eye 1.3 km
Buckingham Palace 1.8 km
National Gallery 2.0 km
The British Museum 3.1 km
Tower Bridge 3.5 km
V&A - Victoria and Albert Museum 3.6 km
Tower of London 3.6 km
Natural History Museum 3.9 km
Madame Tussauds London 4.2 km
Nearby landmarks
Pedlar's Park 120 m
Newport Street Gallery 270 m
Altitude 360 290 m
Millbank Tower 290 m
Tate Boat 320 m
Museum of Garden History 340 m
Lambeth Bridge 350 m
Lambeth Palace 400 m
Millenium Tree 400 m
Tate Britain 440 m

Park Plaza London Riverbank

18 Albert Embankment, Lambeth, London, United Kingdom, SE1 7TJ - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Lambeth, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous London Eye. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

Highlights

620 meters to public transportation

Front desk [24-hour]

Excellent breakfast

Excellent view

Inside city center

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Sauna
Spa
Steamroom
Workout and Leisure
Fitness center
Swimming pool [indoor]
Important announcement -- "In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas."
Announcements by hotel (2)
In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas.
Facilities

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

Swimming pool [indoor]

Fitness center

Luggage storage

Cash withdrawal

This property is in high demand!

9 travelers have booked today.

Value for money8.0
Location rating8.6
Nearest airportLondon City Airport (LCY)
Distance to airport11.9 km

Rooms available at Park Plaza London Riverbank

Excellent
Room comfort & quality

8.1

One-Bedroom Suite with Kitchenette and River View
...
  • Room size: 60 m²/646 ft²
  • River view
  • 1 queen bed and 1 sofa bed
Enter dates to see prices
Executive Twin
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
  • 2 single beds
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Superior Double
...
  • Room size: 23 m²/248 ft²
  • Balcony/terrace
  • 1 double bed
Enter dates to see prices
Executive Double
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
  • 1 double bed
Enter dates to see prices
Suite River View
...
  • Room size: 26 m²/280 ft²
  • River view
  • 1 double bed and 1 sofa bed
Enter dates to see prices
Studio Room
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
  • 1 sofa bed and 1 queen bed
Enter dates to see prices
Executive River View
...
  • Room size: 26 m²/280 ft²
  • River view
  • 1 double bed
Enter dates to see prices
Superior Twin
...
  • Room size: 23 m²/248 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Suite
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
  • 1 double bed or 1 sofa bed
Enter dates to see prices
SUITE Suite-1 Bedroom-River View-Kitchenette
...
    Enter dates to see prices

    Frequently asked questions

    What type of restaurant cuisines are offered at Park Plaza London Riverbank?

    Start your holiday with Park Plaza London Riverbank's accessible cuisine and dining options which includes a plethora of options such as Asian cuisine, Vegetarian restaurant,and Chinese cuisine for you to decide on.

    Does Park Plaza London Riverbank provide laundry services?

    Yes! Park Plaza London Riverbank offers laundry service at your grasp for whenever you need your favorite shirts or dresses clean and fresh all throughout your trip. Please contact the property for more information.

    Is car parking available at Park Plaza London Riverbank?

    Park Plaza London Riverbank has car park onsite with charges applied for travelers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

    Are there ATM on-site at Park Plaza London Riverbank?

    Absolutely! The perks of staying at Park Plaza London Riverbank include an on-site ATM, providing guests with easy access point for cash withdrawal and remaining worry-free throughout your trip.

    What bars are in close proximty of Park Plaza London Riverbank?

    While staying at Park Plaza London Riverbank, indulge in your evening or night out at Gordon’s Wine Bar, Pigalle Club, and Bar Rumba to get the most out of your nightlife.

    What are the property's policies for children's bedding at Park Plaza London Riverbank?

    Park Plaza London Riverbank's policy relating to children's bedding considers guests age 13 years and older as adults, and therefore requires an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

    When was Park Plaza London Riverbank built?

    Park Plaza London Riverbank was built in 2005.

    How many rooms does Park Plaza London Riverbank have?

    Park Plaza London Riverbank has a total of 489 rooms.

    How long do travelers normally stay at Park Plaza London Riverbank?

    Verified past guests that have stayed at Park Plaza London Riverbank had an average nightly stay of 4 nights at this property.

    In which languages can Park Plaza London Riverbank's staff members communicate?

    Park Plaza London Riverbank can converse in 11 languages and supports well-known languages such as English and Spanish for guest visitors visiting this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

    What is the average rating that past Couples' have given to Park Plaza London Riverbank?

    Past couple travelers that have stayed at this property have given Park Plaza London Riverbank an average rating of 8.4. You can look up on more descriptive customer critiques, and remarks by filtering for a specific type of verified guest travelers down in the review section.

    See map

    Explore the neighborhood

    What people love about Park Plaza London Riverbank

    • 9.6

      Exceptional
      Cleanliness

      "Clean and has great view!!"

      Felicia

      |

      January 11, 2023

    • 10

      Exceptional
      Cleanliness

      "Very clean and welcoming"

      Pearl

      |

      October 26, 2021

    • 10

      Exceptional
      Location

      "Location was convenient (bus stops are at front of the hotel)."

      Tomioka

      |

      June 26, 2023

    Property ranking|Compared to 9,975 London properties
    See all rankings
    Room comfort score
    8.1/10
    Cleanliness score
    8.7/10
    Value for money score
    8/10
    Service score
    8.5/10
    Better than
    99
    %
    of London properties
    Better than
    98
    %
    of London properties
    Better than
    97
    %
    of London properties
    Better than
    97
    %
    of London properties
    Overall rating:

    8.4

    Excellent
    447 reviews
    Cleanliness
    8.7
    Facilities
    8.5
    Location
    8.6
    Read all reviews >
    What travelers say they love:
    Friendly and nice staff, the rooms here really comfortable a...
    Nina from Sweden
    Family with older children
    More about Park Plaza London Riverbank

    More about Park Plaza London Riverbank

    Park Plaza London Riverbank

    See all the incredible sights of London when you stay at Park Plaza London Riverbank. This hotel is strategically placed in the heart of the city, surrounded by the popular landmarks. Sampling the authentic culture of London is easy with a stay at Park Plaza London Riverbank, just 1.3 km from London Eye.
    The facilities and services provided by Park Plaza London Riverbank ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi and car hire services to help you get to where you want to go in London. Parking is always available, provided by the hotel for their driving guests.
    While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site laundromat, dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service and room service, so you can relax and enjoy your stay.
    The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
    Experience high-quality room facilities during your stay at Park Plaza London Riverbank. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms.
    Park Plaza London Riverbank also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


    Dining and things to do

    Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
    Guests of Park Plaza London Riverbank can even have groceries delivered to their room for cooking, using the hotel's special service. If you're truly selective about eating, you'll be grateful for the in-house shared kitchen available here.
    To fill your days, be sure to check out the fantastic facilities offered at Park Plaza London Riverbank. Pamper and indulge yourself with a visit to the steam room and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
    Hot days can be cool fun with water activities like the non-motorized water sports. In a competitive mood? Get sporty with your travel group or other guests at the golf course on site in the hotel.


    Around the property

    There are many attractions to discover within close proximity to Park Plaza London Riverbank. Learn about the city's art history with a day at The British Museum located 3.1 km away, where you can see collections by famous artists. Pose in front of Tower of London located 3.6 km away, and you can always show your friends the time you went to London.


    Reasons to stay here

    Past guests rate facilities here higher than 99% of the city's accommodation.
    This hotel's food and dining score higher than 99% of accommodations in the city.
    Room comfort is said to be outstanding here, scoring higher than 98% of accommodations in the city.

    Show less

    Amenities and facilities

    Excellent
    Facilities

    8.5

    Most talked about facilities

    Breakfast

    18 mentions

    Housekeeping

    14 mentions

    View

    7 mentions

    Food & Dining

    4 mentions

    Languages spoken
    • English
    • Arabic
    • Dutch
    • French
    • German
    • Italian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Spanish
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Fitness center
    • Golf course [on-site]
    • On-site entertainment
    • Sauna
    • Spa
    • Spa/sauna
    • Steamroom
    • Swimming pool [indoor]
    • Ticket services
    • Tours
    • Water sports (non-motorized)
    Cleanliness and safety
    • Anti-viral cleaning products
    • Breakfast in room
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • Alternative meal arrangement
    • Bar
    • Breakfast [buffet]
    • Breakfast [continental]
    • Coffee shop
    • Grocery delivery
    • Kitchen
    • Restaurants
    • Room service [24-hour]
    • Shared kitchen
    • Snack bar
    Services and conveniences
    • Air conditioning in public area
    • Cash withdrawal
    • Concierge
    • Contactless check-in/out
    • Currency exchange
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Grooming service
    • Heating in public area
    • Invoice provided
    • Ironing service
    • Laundromat
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area
    • Terrace
    • Xerox/fax in business center
    For the kids
    • Babysitting service
    • Family room
    • Kids meal
    Access
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms
    Getting around
    • Bicycle parking
    • Car park [charges apply]
    • Car park [on-site]
    • Rental car
    • Taxi service
    • Valet parking
    Available in all rooms
    • Accessible by elevator
    • Air conditioning
    • Bathrobes
    • Bathtub
    • Blackout curtains
    • Carpeting
    • Closet
    • Coffee/tea maker
    • Desk
    • Electric kettle
    • Free bottled water
    • Hair dryer
    • Heating
    • Individual air conditioning
    • In-room safe box
    • Ironing facilities
    • Laptop safe box
    • Linens
    • Mini bar
    • Non-smoking
    • Private bathroom
    • Refrigerator
    • Safety/security feature
    • Satellite/cable channels
    • Shower
    • Slippers
    • Smoke detector
    • Socket near the bed
    • Soundproofing
    • Telephone
    • Toiletries
    • Towels
    • Trash cans
    • Wake-up service
    • Wi-Fi [free]
    • Window
    • Wine glasses

    Food and dining

    Breakfast options
    • Full English/Irish
    • Buffet
    Restaurants on site
    Chino Latino
    • Cuisine: Asian
    • Menu: Buffet
    Club Lounge
    • Cuisine: International
    • Menu: A-la-carte

    Location

    18 Albert Embankment, Lambeth, London, United Kingdom, SE1 7TJ
    Excellent
    Location

    8.6

    Airports
    • London City Airport (LCY)
      11.9 km 39 min drive
    • Heathrow Airport (LHR)
      23.2 km 56 min drive
    Public transportation
    • Vauxhall Railway Station
      620 m 8 min walk
    • Vauxhall
      640 m
    Hospital or clinic
    • Millbank Medical Centre
      480 m
    Shopping
    • Camden Market
      5.8 km
    Convenience store
    • WHSmith
      900 m 6 min drive
    Cash withdrawal
    • ATM on-site

    What's nearby

    Popular landmarks
    • Big Ben
      1.1 km
    • London Eye
      1.3 km
    • Buckingham Palace
      1.8 km
    • National Gallery
      2.0 km
    • The British Museum
      3.1 km
    • Tower Bridge
      3.5 km
    • V&A - Victoria and Albert Museum
      3.6 km
    • Tower of London
      3.6 km
    • Natural History Museum
      3.9 km
    • Madame Tussauds London
      4.2 km
    Nearby landmarks
    • Pedlar's Park
      120 m
    • Newport Street Gallery
      270 m
    • Altitude 360
      290 m
    • Millbank Tower
      290 m
    • Tate Boat
      320 m
    • Museum of Garden History
      340 m
    • Lambeth Bridge
      350 m
    • Lambeth Palace
      400 m
    • Millenium Tree
      400 m
    • Tate Britain
      440 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-5 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib may be requested directly from the property.
    Children 6-12 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 13 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking for 9 or more rooms, different policies and additional supplements may apply.
    • In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas.
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from15:00
    • Check-out until12:00
    Extras
    • Breakfast charge (unless included in room price)22 GBP
    The property
    • Non-smoking rooms/floorsyes
    • Number of bars/lounges1
    • Number of floors11
    • Number of restaurants1
    • Number of rooms 489
    • Room voltage240
    • Year property opened2005

    Property announcements

    Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

    Reviews of Park Plaza London Riverbank from real guests

    Provided by verified guests of Agoda
    8.4
    Cleanliness8.7
    Facilities8.5
    Location8.6
    Room comfort and quality8.1
    Service8.5
    Value for money8.0
    High score for London
    Rating
    9+ Exceptional (82)
    8-9 Excellent (38)
    7-8 Very Good (56)
    6-7 Good (15)
    <6 Below Expectation (21)
    Time of the year
    Mar - May (54)
    Jun - Aug (57)
    Sep - Nov (70)
    Dec - Feb (31)

    Show reviews that mention 

    Showing 212 verified guest comments
    12345
    10.0
    Exceptional
    Eustace from Australia
    Family with teens
    One-Bedroom Suite with Kitchenette (3 Adults)
    Stayed 3 nights in March 2020

    Professional and friendly staff”

    We booked a triple room from 18/03/2020 to 21/03/2020 but due to the decrease of flights and closing the borders in Australia we had to check out on 19/03/2020. We were planning to request a refund from Agoda but the reservation staff were very helpful and gave us a refund for two days straightaway. It was a suite which was very clean and the location was very convenient. Breakfast was excellent. Unfortunately, we had to leave early but next time when we visit London we will definitely stay at Park Plaza London Riverbank Hotel.

    Reviewed March 24, 2020

    See room deals

    10.0
    Exceptional
    Joseph from Israel
    Couple
    Executive River View
    Stayed 2 nights in October 2021

    Magnificent thames view”

    We had the closest room to the river on the 8th floor and the views were stunning. A fantastic welcome gift inc. a wine bottle, chocolatrs and baloons for a birthday was delivered by some cheerful staff members to our room, what a treat. Thank you so much!

    Reviewed October 23, 2021

    See room deals

    10.0
    Exceptional
    Pearl from United Kingdom
    Couple
    Superior Twin
    Stayed 1 night in October 2021

    Loved my stay will come back ”

    They were so friendly to my son and served him during breakfast. Very clean and welcoming

    Reviewed October 26, 2021

    See room deals

    Thank you for the positive review, Carol! We are so happy that you and your son had a fantastic breakfast experience with us. We hope we'll have the pleasure of welcoming you again. Best Regards, Federica

    Responded October 28, 2021
    Park Plaza London Riverbank
    10.0
    Exceptional
    Rajeeb from Papua New Guinea
    Couple
    Superior Double
    Stayed 4 nights in November 2022

    Good hotel”

    Loved the ambience

    Reviewed January 27, 2023

    See room deals

    Dear Rajeeb, Thank you for your positive review. We look forward to welcoming you back to our hotel in the future. Kind Regards, Kristine

    Responded January 27, 2023
    Park Plaza London Riverbank
    9.6
    Exceptional
    Felicia from Singapore
    Couple
    Superior Twin
    Stayed 3 nights in January 2023

    Hotel with great view”

    Clean and has great view!!

    Reviewed January 11, 2023

    See room deals

    8.8
    Excellent
    Precious from United Kingdom
    Couple
    Stayed 1 night in January 2020

    Overall good stay facilities let it down ”

    Was not told you should book a slot to use the pool during busy periods and therefore was only able to use it for 10 minutes also sauna was out of order

    Reviewed January 05, 2020

    See room deals

    Hi there, Thanks for sharing your review! It is unfortunate that you couldn't enjoy our Sauna, we had to carry out a maintenance service on it. Hopefully, you can visit us soon and unwind in our Spa area. Safe travels. - Niki

    Responded January 07, 2020
    Park Plaza London Riverbank
    10.0
    Exceptional
    Sheila from United Kingdom
    Solo traveler
    Superior Double/Twin
    Stayed 1 night in May 2019

    Calm clean oasis in excellent location ”

    I wanted somewhere I would feel safe for a solo trip to London where I would be arriving late in the evening. Park Plaza London Riverbank was perfect with friendly and helpful staff and beautiful spacious rooms. Such a treat to be able to walk back to my hotel and climb into a clean comfortable bed after a long day. I was very pleased to be upgraded to a beautiful room with a view of the river. Thank you

    Reviewed May 12, 2019

    See room deals

    Dear Sheila, Thank you for sharing your feedback regarding your recent stay. I am delighted to read that you enjoyed your stay with us and upgrading to a river view room was definitely worth it. We hope to see you again in the future for another wonderful stay. Kind regards, Guest Relations Team

    Responded May 12, 2019
    Park Plaza London Riverbank
    10.0
    Exceptional
    Fran from Australia
    Couple
    Superior Double
    Stayed 1 night in June 2019

    Fran from Australia”

    My husband and I stayed at Park Plaza Riverbank London for 3 nights and we were very comfortable. The room was spacious, clean and comfortable. It was a short walk to the train station and there is a great little pub called "The Rose" and other excellent restaurants close by. The staff were very friendly and helpful and we would definitely stay at this hotel again.

    Reviewed July 10, 2019

    See room deals

    9.3
    Exceptional
    Eric from Canada
    Couple
    Stayed 2 nights in July 2014

    london visit”

    location, lovely room, fabulous staff

    our room was gorgeous and very comfortable. location was super, walking distance to most of London's main attractions. and, there was a bus stop very close. we paid a bit extra , when we arrived, to upgrade to a better view. well worth it! a "million dollar" view of London! compared to other London hotels, we found online, this price was SUPER, for what we got! We would love to stay there again, and see more of London, as 3 days was not long enough.

    Reviewed August 04, 2014

    See room deals

    Thank you so much for your wonderful feedback on your recent stay at Park Plaza London Riverbank. We are very proud of our amazing team members and their customer service so it is great to hear that they helped make your stay comfortable and left a lasting impression on you. I will pass your kind words on to the team members mentioned and ensure that they are recognised for their efforts. Thank you once again for staying with us, we look forward to welcoming you again in the near future! James Sessions

    Responded June 23, 2017
    Park Plaza London Riverbank
    8.0
    Excellent
    christopher from United Kingdom
    Couple
    Stayed 1 night in August 2013

    Nice hotel.great location”

    Location.comfort.clean

    Very good hotel. Great location for the cricket at the Oval. Very good for London attractions. 5 minutes walk to the Tube. Good walks on the riverbank. Like with many London hotels the price is high but this is a very good hotel.

    Reviewed August 28, 2013

    See room deals

    Thank you for reviewing this recent stay with us. I am happy to read you have fully enjoyed your stay. We are extremely proud of our team and it is wonderful to hear that they surpassed your expectations. Kind regards, James Sessions

    Responded June 23, 2017
    Park Plaza London Riverbank
    8.8
    Excellent
    Michael from United States
    Solo traveler
    Executive River View
    Stayed 2 nights in July 2018

    Excent facilities -great value”

    This is a very modern hotel which looks to be recently refurbished. The rooms are well appointed -separate shower and bath etc. I paid a bit more for an excellent river view with the palace of Westminster, Big Ben etc in full view. Breakfast - included was excellent and meal prices were reasonable for close to Central London. Highly recommended for tourists and buisness people alike.

    Reviewed July 16, 2018

    See room deals

    Dear Michael, Thank you for the very positive review and your comments, especially those about the rooms, breakfast and how you felt on value for money. Your mention about how worthwhile it is for the upgrade to an Executive River View room is incredibly encouraging. Hoping to welcome you back again in the future. Kind regards, Mark Spanjar Guest Relations Manager

    Responded July 26, 2018
    Park Plaza London Riverbank
    10.0
    Exceptional
    Rajoo from Singapore
    Couple
    Executive River View
    Stayed 2 nights in January 2018

    Amazing Hotel with a beautiful view of the Thames”

    Friend and helpful staff. Spacious and beautiful room with a amazing view. Having a drink seeing the view was just a wonderful feeling. Just across the hotel was the riverbank and taking a scroll was delight.

    Reviewed May 10, 2018

    See room deals

    Dear Rajoo, Thank you for the outstanding 10/10 review and your comments about your room, view and staff. We hope to welcome you back again in the future. Kind regards, Mark Spanjar Guest Relations Manager

    Responded July 26, 2018
    Park Plaza London Riverbank
    8.8
    Excellent
    JAMES
    Couple
    Superior Twin
    Stayed 1 night in March 2019

    Excellent”

    Modern hotel in a central location in London with good facilities. Hotel very clean, and staff friendly and efficient. Concierge services excellent on information relating to travel around London. Restaurant has a wide selection of food at reasonable prices.

    Reviewed March 20, 2019

    See room deals

    Dear James, Thank you for sharing your feedback. We look forward to your next stay. Kind regards, Guest Relations Team

    Responded March 24, 2019
    Park Plaza London Riverbank
    10.0
    Exceptional
    Kim from United States
    Couple
    Stayed 3 nights in September 2014

    Very accommodating staff”

    Staff, location, comfort

    We arrived very early from an overnight international flight. They went out of their way to get a room cleaned for us so we could freshen up before starting our day sightseeing. We also commissioned the hotel's car service to take us to the airport. The driver gave us a detailed narrative of the sites we were passing. He even stopped at the football stadium so we could take a picture. The service at this hotel is outstanding! If we visit London again, we will definitely stay here!

    Reviewed September 15, 2014

    See room deals

    Thank you so much for your wonderful feedback on your recent stay at Park Plaza London Riverbank. We are very proud of our amazing team members and their customer service so it is great to hear that they helped make your stay comfortable and left a lasting impression on you. I will pass your kind words on to the team members mentioned and ensure that they are recognised for their efforts. Thank you once again for staying with us, we look forward to welcoming you again in the near future! James Sessions

    Responded June 23, 2017
    Park Plaza London Riverbank
    8.8
    Excellent
    Paul from Australia
    Couple
    Superior Double
    Stayed 5 nights in August 2018

    Riverfront room with postcard view”

    Decent clean hotel. Good sized room compared to other London hotels of the same class. 10min walk to Vaxall tube or use bus for connection with stops right outside the hotel door. Only negative point is the leaking water from the shower door which even after repeated complaints could not be fixed in the 5days we stayed there. Room in front has postcard view of the Thames and Parliament House, esp beautiful at sunset.

    Reviewed September 06, 2018

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    Dear Paul, Thank you for taking the time to post a review after your recent stay with us and your comments on our location and beautiful view. In addition, thank you for your feedback regarding the issue with your shower door - I hope that it was reported and able to be resolved whilst you were with us. Kind regards, Mark Spanjar Guest Relations Manager

    Responded October 08, 2018
    Park Plaza London Riverbank
    8.3
    Excellent
    Mandy from United Kingdom
    Couple
    Stayed 2 nights in April 2015

    Lovely stay”

    Staff were fantastic, nothing was too much hassle. Executive lounge was extra cost but the waitress in there treated us like royalty. Hotel was lovely and quiet.

    Stayed Sat-Mon on London Marathon weekend. Apart from the evening after the race the hotel was quiet. Obviously the evening after the race people were celebrating so the restaurant / bar etc was noisey, nothing major though. The hotel itself is very nice but I think little bits are due for a refurb. I stayed in an executive suite, lovely but I did notice some of the furniture and carpets are now looking tired. The sofa in the room was grubby and badly stained in places, just from lots of use but it's something you notice. Door to the bathroom had dropped so everytime we went in there you had to fight to get out. It was all minor stuff and I may be just being picky but when your paying quite a bit for these hotels I feel you need an honest feedback. The staff however were fantastic, nothing is too much trouble. Room service and food was fantastic. Definitely no complaints there 😀

    Reviewed April 28, 2015

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    I am extremely disappointed to learn that we failed to live up to your expectations on your recent visit to Park Plaza London Riverbank for which I apologise most sincerely. I have discussed your comments and the service shortfalls you experienced with the relevant managers, as it is most disappointing to hear that we failed to extend the high standards of service, attention to detail and professional courtesy expected by our guests and that we were unable to satisfactorily address and recover these issues during your recent stay. I truly appreciate you taking the time to bring your concerns to our attention and completely understand that these shortfalls detracted from the enjoyment of your visit. I hope you will accept my assurance that your experience is not typical and I hope we might have the opportunity of restoring your trust in our service. Should you consider returning please do not hesitate to contact our Guest Relations Team, who will ensure that you are well looked after.

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    Park Plaza London Riverbank
    8.8
    Excellent
    Viboon from Singapore
    Business traveler
    Superior Double
    Stayed 1 night in November 2019

    Depends on the purpose of your trip”

    The hotel location is about 800 meters or 10 mins walk away from the nearest underground tube station, which isn't the most convenient if you depend a lot on the tube for your commute. When I stayed there late September 2019, the Vauxhall station also closed the from entry (exit only) during peak hours. This added to the inconvenience. However, it is away from the very busy shopping belt as well as traffic jams, which is good if you are in London for business. Hotel itself is clean, with friendly staffs. But breakfast was the same everyday, and I wish there would be some variety.

    Reviewed November 07, 2019

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    Thank you, Viboon, for your review. We are glad you had an overall pleasant experience and that our team members took good care of you. We are sorry you felt our breakfast lacked variety. At the moment we are working on implementing new choices to our breakfast menu which I am sure you would enjoy! Hope to welcome you back soon and surprise you with the improved breakfast menu. Warm regards, Ilona

    Responded November 09, 2019
    Park Plaza London Riverbank
    9.6
    Exceptional
    Ana from Macau SAR, China
    Couple
    Executive River View
    Stayed 3 nights in September 2018

    Memorable staying”

    I will never forget our staying is this hotel during this lifetime occasion. I really believe that the hotel have the best views in London, very romantic, and its location is perfect even to walk to Southbank area. The staff are very well trained and always delighted to make your stay memorable. I was surprised with this hotel, I was not expected to be so good as it was. We will definitely return!

    Reviewed October 01, 2018

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    Dear Ana, Thank you for taking the time to leave such a positive review after your recent stay with us. You words on the staff and your experience as a whole could not be better and it is so great to hear how much you enjoyed everything. Kind regards, Mark Spanjar Guest Relations Manager

    Responded October 08, 2018
    Park Plaza London Riverbank
    10.0
    Exceptional
    Alyson from United Kingdom
    Family with teens
    Stayed 1 night in October 2014

    Amazing”

    Location, cleanliness, staff

    This hotel is amazing. My self and my son stayed here for a weekend break in London and I can honestly say I would stay here again without any shadow of a doubt. The room was immaculate, the beds were so comfortable, the staff were helpful and courteous. We loved every second.

    Reviewed December 03, 2014

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    Thank you so much for your wonderful feedback on your recent stay at Park Plaza London Riverbank. We are very proud of our amazing team members and their customer service so it is great to hear that they helped make your stay comfortable and left a lasting impression on you. I will pass your kind words on to the team members mentioned and ensure that they are recognised for their efforts. Thank you once again for staying with us, we look forward to welcoming you again in the near future! James sessions

    Responded June 23, 2017
    Park Plaza London Riverbank
    8.4
    Excellent
    STEVE from United Kingdom
    Couple
    Stayed 1 night in May 2016

    Nice hotel But”

    This is a nice hotel. Lots of building work going on at the moment. View was onto someone's balcony across the small road and railway lines. Book a basic room for our night into London. For some unknown reason they put me in a wheelchair access room. Ask at the desk why and they told me that these are the rooms this site book. Will take this futher. If this is the case I will not use this site again

    Reviewed May 09, 2016

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