Roxy Hotel Serian

3 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

No 5,Lot 1348,Serian Durian Piazza,Jalan Datuk Michael Ben,94700,Serian Sarawak, Samarahan, Kuching, Malaysia, 94700

Highlights

Check-in [24-hour]

Easy check in and check out
Great Breakfast

- Many guests have praised the breakfast at this property

Breakfast included is the reason why I always choose roxy.
Hygiene Plus

- To help our travelers make informed and safe travel decisions, Hygiene...

Free Wi-Fi in all rooms!

Breakfast [free]

Facilities

Free Wi-Fi

Free parking

Front desk [24-hour]

Restaurants

Family room

Breakfast

Laundry

Non-smoking rooms

About us

Roxy Hotel Serian offers a strategic location near Kuching, blending vibrant décor with local cultural charm. Perfect for two travelers, it provides easy access to attractions and nature escapes, combining urban convenience with rural tranquility. Located in Samarahan, Kuching, Roxy Hotel Serian offers a peaceful suburban setting near cultural landmarks, greenery, and local eateries. The hotel features 24-hour check-in, an outdoor pool, an on-site restaurant, and rooms with complimentary Wi-Fi, air conditioning, and scenic views in select units. Daily housekeeping ensures a fresh, comfortable stay, making it ideal for two travelers seeking convenience and relaxation. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

6 travelers have booked today.

Location 9.2
Value for money 8.9
Service 8.8
Cleanliness 8.7

Based on 2,950 verified reviews

Location

9.2

Value for money

8.9

Service

8.8

Cleanliness

8.7

Facilities

8.6

See map

9.2Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Jong's Crocodile Farm & Zoo
26.9 km
Semenggoh Nature Reserve
37.4 km
Cat Monument
48.4 km
Chinese Museum
48.7 km
Sarawak Museum
48.8 km
Closest landmarks
Derod Bukah
20.1 km
Derod Pendu
24.6 km
Jong's Crocodile Farm & Zoo
26.9 km
Darul Sri Kenangan
31.9 km
Tasik Desa Ilmu
32.4 km

Good to know

Value for money8.9
Location rating9.2
Nearest airportKuching International Airport (KCH)
Distance to airport42.5 km

Rooms available at Roxy Hotel Serian

Deluxe Queen
...
  • Room size: 21 m²/226 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Deluxe Twin
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe 2 Queens
...
  • Room size: 31 m²/334 ft²
  • Outdoor view
  • 2 queen beds
Enter dates to see prices
Deluxe Triple
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  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Deluxe King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Family Room
...
    Enter dates to see prices
    Deluxe Family Room
    ...
      Enter dates to see prices
      Deluxe Family Room
      ...
      • City view
      • 1 queen bed
      • 1 queen bed
      Enter dates to see prices
      Deluxe Family Room
      ...
      • Room size: 31 m²/334 ft²
      • City view
      Enter dates to see prices
      Deluxe Family Room
      ...
      • Room size: 31 m²/334 ft²
      Enter dates to see prices

      Frequently asked questions

      Roxy Hotel Serian's policy regarding children's bedding considers guests age 18 years and older as adults, and therefore requires an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the Property policies section located in the property page for more details.

      Roxy Hotel Serian's most popular month where verified guests travelers have stayed the most is in December.

      Roxy Hotel Serian can converse in 3 languages and supports popular languages such as English and Mandarin Chinese for travelers visiting this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

      Enjoy the flexibility of easy payment at Roxy Hotel Serian which accepts up to 7, with payment card options consisting of American Express, Cash, MasterCard, Visa, and UnionPay.

      100.0% of our past customer evaluations have given a positive appraisal and comments about this property's pet services. You can look up on more detailed customer reviews, and comments for Roxy Hotel Serian down in the review section.

      Verified solo travelers that have stayed at this property have given Roxy Hotel Serian an average rating of 8.7. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

      Verified business travelers that have stayed at this property have given Roxy Hotel Serian an average rating of 8.2. You can look up more detailed customer assessments and comments by filtering for a specific type of verified travelers down in the review section.

      Verified couple travelers that have stayed at this property have given Roxy Hotel Serian an average rating of 8.8. You can look up on more descriptive customer critiques, and responses by filtering for a specific type of verified guest travelers down in the review section.

      Past families with older children that have stayed at this property have given Roxy Hotel Serian an average rating of 8.8. You can check out more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

      Past local visitors that have stayed at this property have given Roxy Hotel Serian an average rating of 9.1. You can look up on more in depth customer evaluations, and feedback for this property down in the review section.

      The nearest airport to Roxy Hotel Serian is Kuching International Airport, 43.0 km away.

      More about Roxy Hotel Serian

      More about Roxy Hotel Serian

      Experience Comfort and Convenience at Roxy Hotel Serian

      Welcome to Roxy Hotel Serian, a charming 3-star hotel nestled in the heart of Kuching, Malaysia. With its prime location and modern amenities, this hotel offers a comfortable and convenient stay for both business and leisure travelers. Built in 2019, Roxy Hotel Serian boasts 52 well-appointed rooms, each designed with your comfort in mind. From the moment you step into the hotel, you'll be greeted by a warm and friendly atmosphere, making you feel right at home. Check-in time at Roxy Hotel Serian is from 02:00 PM, allowing you to settle in and start your vacation at your own pace. The check-out time is until 12:30 PM, giving you ample time to enjoy a leisurely morning before bidding farewell to this wonderful hotel. Whether you're arriving early or departing late, the hotel's staff is always ready to assist you with any requests or arrangements to ensure a seamless stay. At Roxy Hotel Serian, we understand the importance of family vacations. That's why we welcome children between the ages of 3 to 12 to stay free of charge. Create lasting memories with your little ones as you explore the vibrant city of Kuching and its surrounding attractions. Our family-friendly accommodations and attentive staff will ensure that your stay is comfortable and enjoyable for the whole family. So pack your bags and get ready for an unforgettable experience at Roxy Hotel Serian.

      Convenience Facilities at Roxy Hotel Serian

      Roxy Hotel Serian in Kuching, Malaysia offers a range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With free Wi-Fi available in all rooms, guests can stay connected with their loved ones or catch up on work without any interruptions. Whether you're traveling for business or leisure, this seamless connectivity ensures that you can stay connected to the digital world throughout your stay. Additionally, Roxy Hotel Serian provides daily housekeeping services to ensure that your room is always neat and tidy. You can relax and unwind knowing that your room will be cleaned and refreshed each day, allowing you to enjoy a hassle-free stay. The dedicated housekeeping team ensures that every corner of your room is meticulously cleaned, ensuring a comfortable and hygienic environment. Roxy Hotel Serian goes above and beyond to provide convenience facilities that enhance the overall guest experience. From free Wi-Fi to daily housekeeping services, this hotel ensures that your stay is as comfortable and convenient as possible.

      Convenient and Complimentary Car Parking at Roxy Hotel Serian

      At Roxy Hotel Serian, we understand the importance of hassle-free travel, which is why we provide convenient and complimentary car parking facilities for our guests. Our hotel offers an onsite car park, ensuring that you can easily park your vehicle upon arrival. Best of all, our car park is free of charge, allowing you to save on additional expenses during your stay. Whether you are traveling by car or renting one during your visit to Kuching, Malaysia, you can rest assured knowing that your vehicle will be secure and easily accessible throughout your stay at Roxy Hotel Serian.

      Indulge in a Culinary Delight at Roxy Hotel Serian's Dining Facilities

      At Roxy Hotel Serian, guests can enjoy a delightful culinary experience with the hotel's exceptional dining facilities. The hotel boasts a stylish and modern restaurant that offers a diverse menu of delectable dishes. Whether you're a fan of local Malaysian cuisine or international favorites, the restaurant has something to satisfy every palate. With its cozy ambiance and attentive staff, it's the perfect place to enjoy a delicious meal with family and friends. For guests who prefer halal dining options, Roxy Hotel Serian has a dedicated halal restaurant. This ensures that Muslim guests can dine with peace of mind, knowing that their dietary needs are being catered to. The halal restaurant offers a wide range of flavorful dishes, prepared with the utmost care and adherence to halal guidelines. From traditional Malaysian delicacies to international delights, guests can indulge in a variety of mouthwatering options. To start your day off right, Roxy Hotel Serian offers a sumptuous breakfast buffet. Wake up to an array of freshly prepared dishes, including both local and international specialties. From fluffy pancakes and crispy bacon to traditional Malaysian breakfast staples, there's something to please every palate. With attentive staff and a relaxed atmosphere, the breakfast buffet at Roxy Hotel Serian is the perfect way to fuel up for a day of exploring Kuching's attractions.

      Experience Comfort and Convenience at Roxy Hotel Serian

      Roxy Hotel Serian offers a variety of spacious and well-appointed rooms to suit every traveler's needs. Choose from the Deluxe 2 Queens room, featuring 31 square meters of space and two comfortable Queen beds, perfect for families or friends traveling together. The Deluxe King room offers 28 square meters of elegance and a plush King bed, providing a restful retreat for solo travelers or couples seeking a cozy stay. For those seeking a more intimate setting, the Deluxe Queen room, with 21 square meters of space and a luxurious Queen bed, offers a tranquil ambiance for a peaceful night's sleep. If you require extra space, the Deluxe Triple room, with its 28 square meters, provides ample room for a small group or family. Lastly, the Deluxe Twin room offers 25 square meters of comfort and two cozy Twin beds, ideal for friends or colleagues sharing a room. By booking your stay at Roxy Hotel Serian through Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates, ensuring that you get the most value for your money. With a simple and user-friendly booking process, you can easily secure your preferred room type at Roxy Hotel Serian with just a few clicks. Take advantage of Agoda's reliable and secure platform to make your reservation today and embark on a memorable stay at Roxy Hotel Serian in Kuching, Malaysia.

      Discover the Charming Town of Samarahan in Kuching, Malaysia

      Nestled in the heart of Kuching, Malaysia, the charming town of Samarahan offers a delightful escape from the bustling city life. This idyllic town is located just a short drive away from the Roxy Hotel Serian, making it a perfect destination for guests looking to explore the rich cultural heritage and natural beauty of the region. Samarahan is known for its stunning landscapes, with lush greenery and rolling hills that provide a picturesque backdrop for outdoor activities. Nature enthusiasts will be thrilled to discover the nearby Gunung Gading National Park, home to the world's largest flower, the Rafflesia. Embark on a trekking adventure through the park's well-marked trails and witness the awe-inspiring beauty of these rare and exotic blooms. For those interested in history and culture, Samarahan offers a glimpse into the traditional way of life in Sarawak. Visit the Sarawak Cultural Village, a living museum that showcases the diverse ethnic groups of the region. Immerse yourself in the rich traditions, customs, and arts of the local communities through interactive exhibits, traditional performances, and hands-on activities. After a day of exploration, indulge in the local culinary delights at the vibrant night market in Samarahan. Sample an array of mouthwatering street food, from traditional Malay dishes to Chinese delicacies and Indian snacks. The lively atmosphere and delicious flavors will surely leave you craving for more. Whether you are seeking adventure in nature, cultural immersion, or simply a relaxing getaway, Samarahan has something to offer for everyone. Experience the charm and beauty of this hidden gem in Kuching, Malaysia, during your stay at the Roxy Hotel Serian.

      Convenient Transportation Options from Kuching Airport to Roxy Hotel Serian

      Roxy Hotel Serian is a charming and well-appointed hotel located in Samarahan, Kuching, Malaysia. Situated near Kuching Airport, it offers convenient transportation options for travelers looking to explore the vibrant city of Kuching. Upon arrival at Kuching Airport, visitors can easily reach Roxy Hotel Serian by taxi or private car. Taxis are readily available outside the airport terminal and offer a hassle-free way to reach the hotel. The journey takes approximately 30 minutes, depending on traffic conditions. For those who prefer more privacy and comfort, booking a private car transfer in advance is highly recommended. This option allows guests to relax and enjoy the scenic drive to the hotel without any worries. Alternatively, guests can also opt for public transportation to reach Roxy Hotel Serian. The airport is well-connected to the city center by bus services. Visitors can take the Airport Shuttle Bus, which operates from the airport to various destinations in Kuching. From the city center, they can then take a local bus or taxi to reach the hotel. Although this option may take slightly longer, it is a budget-friendly choice for those looking to save on transportation costs. Whether you choose to travel by taxi, private car, or public transportation, reaching Roxy Hotel Serian from Kuching Airport is a breeze. The hotel's strategic location in Samarahan makes it an ideal base for exploring the city's attractions, such as the Sarawak Cultural Village and Bako National Park. With its comfortable accommodations and convenient access to transportation, Roxy Hotel Serian is the perfect choice for both leisure and business travelers.

      Explore the Vibrant Surroundings of Roxy Hotel Serian

      Roxy Hotel Serian is ideally located in Kuching, Malaysia, offering easy access to a variety of nearby landmarks and attractions. Nature enthusiasts will be delighted to find Tasik UNIMAS and Tasik Desa Ilmu just a short distance away. These serene lakes provide the perfect setting for a leisurely stroll or a picnic with loved ones, surrounded by lush greenery and tranquil waters. For those seeking medical care or visiting loved ones, the conveniently located Pusat Jantung Sarawak (PJS) and Neon Specialist Hospital are within close proximity to the hotel. These healthcare facilities offer top-notch medical services and ensure peace of mind for guests during their stay. Shopaholics will be pleased to discover Farley Supermarket nearby, where they can indulge in a retail therapy session. From groceries to household items and everything in between, this supermarket caters to all your shopping needs. Immerse yourself in the vibrant surroundings of Roxy Hotel Serian and make the most of your stay by exploring these nearby landmarks and attractions. Whether you're seeking nature's tranquility, medical convenience, or retail therapy, this hotel offers the perfect base for your adventures in Kuching, Malaysia.

      Delicious Dining Options Nearby

      When it comes to dining options, Roxy Hotel Serian is surrounded by a variety of restaurants that will satisfy any craving. Just a short distance away, you'll find popular local eateries such as KING LAKSA SARAWAK, known for its mouthwatering Sarawak laksa, and Warong 2000 Sdn Bhd, where you can indulge in authentic Malaysian cuisine. Unihaus offers a cozy ambiance and a menu filled with delicious Western dishes, while Eek! Eat & Drink is the perfect spot for those looking to try unique fusion cuisine. For a taste of local flavors, head to Farley Cafe, where you can savor traditional Sarawak dishes. If you're in the mood for a buffet, Restoran Dulang Kampung is the place to go. Pinang Bistro Restaurant offers a mix of Asian and Western dishes, while KFC Kota Samarahan Drive Thru is perfect for a quick and tasty meal. Lastly, Markisa Cafe & Catering and Samarahan Food Center are great options for those looking for a casual dining experience. With such a diverse range of restaurants nearby, you'll never run out of delicious options during your stay at Roxy Hotel Serian.

      Affordable Luxury at Roxy Hotel Serian

      Discover the perfect blend of comfort, convenience, and affordability at Roxy Hotel Serian in Kuching, Malaysia. With an average room price of just $29, this charming hotel offers exceptional value for money, allowing you to experience the best of Kuching without breaking the bank. Compared to the average price of a hotel room in Kuching, which stands at $45, Roxy Hotel Serian stands out as a budget-friendly option that doesn't compromise on quality. Whether you're a budget-conscious traveler or simply looking for a great deal, this hotel provides a fantastic opportunity to enjoy a comfortable stay at a fraction of the cost. At Roxy Hotel Serian, you'll find well-appointed rooms that are tastefully decorated and equipped with modern amenities. From cozy beds to spacious bathrooms, every detail has been carefully considered to ensure your utmost comfort. Additionally, the hotel offers a range of facilities, including a restaurant serving delectable local and international cuisine, a fitness center, and a refreshing swimming pool. Don't miss out on this incredible opportunity to stay at Roxy Hotel Serian and enjoy the perfect combination of affordability and luxury. Book your stay today and experience the best of Kuching without breaking the bank!

      Exceptional Service and Clean, Modern Rooms

      Roxy Hotel Serian in Kuching, Malaysia is receiving rave reviews from its guests for its exceptional service and clean, modern rooms. The staff is highly praised for being helpful, friendly, and accommodating, ensuring a pleasant stay for every guest. The rooms are spacious, comfortable, and impeccably clean, providing a cozy and inviting atmosphere. Guests appreciate the attention to detail in housekeeping and the well-maintained facilities. The hotel's location is also highly regarded, offering convenience and accessibility to various attractions. Additionally, guests rave about the amazing breakfast, with dishes like fried mee, porridge, and half boiled eggs receiving special mention. With its outstanding service, comfortable rooms, and delicious breakfast, Roxy Hotel Serian is definitely a top choice for travelers visiting Kuching.

      A Memorable Stay at Roxy Hotel Serian

      Roxy Hotel Serian in Kuching, Malaysia has received outstanding customer ratings, making it a top choice for travelers seeking a comfortable and memorable stay. With an impressive overall rating of 8.6, this hotel has proven to be a favorite among guests. One of the key factors contributing to Roxy Hotel Serian's popularity is its exceptional value for money, with a rating of 8.7. Guests appreciate the affordable rates without compromising on quality and comfort. Whether you are traveling for business or leisure, this hotel offers great value for your stay. Another highlight of Roxy Hotel Serian is its well-maintained facilities, which have earned a rating of 8.4. From the moment you step into the hotel, you will be greeted by a modern and stylish ambiance. The hotel boasts a range of amenities, including a fitness center, a swimming pool, and a restaurant, ensuring that guests have everything they need for a pleasant and convenient stay.

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      Amenities and facilities

      Excellent8.6

      Facilities

      Languages spoken
      • English
      • Chinese [Mandarin]
      • Malay
      Internet access
      • Free Wi-Fi in all rooms!
      • Internet
      • Internet services
      • Wi-Fi in public areas
      Dining, drinking, and snacking
      • Breakfast [buffet]
      • Breakfast [free]
      • Halal breakfast
      • Restaurant [halal]
      • Restaurants
      Cleanliness and safety
      • Anti-viral cleaning products
      • Body thermometer
      • Cashless payment service
      • Daily disinfection in all rooms
      • Daily disinfection in common areas
      • First aid kit
      • Guest rooms seal after sanitization
      • Hand sanitizer
      • Hot water linen and laundry washing
      • Hygiene certification
      • Physical distancing of at least 1 meter
      • Room sanitization opt-out available
      • Rooms sanitized between stays
      • Safe dining setup
      • Sanitized kitchen and tableware items
      • Staff trained in safety protocol
      • Temperature check for guests and staff
      Services and conveniences
      • Air conditioning in public area
      • Daily housekeeping
      • Elevator
      • Food delivery
      • Invoice provided
      • Meeting/banquet facilities
      • Smoke-free property
      • Smoking area unavailable
      • Xerox/fax in business center
      For the kids
      • Family/child friendly
      • Family room
      Access
      • CCTV in common areas
      • CCTV outside property
      • Check-in [24-hour]
      • Fire extinguisher
      • Front desk [24-hour]
      • Non-smoking rooms
      • Pets allowed unavailable
      • Safety/security feature
      • Security [24-hour]
      • Smoke alarms
      Getting around
      • Car park [free of charge]
      • Car park [nearby]
      • Car park [on-site]
      Available in all rooms
      • Air conditioning
      • Closet
      • Coffee/tea maker
      • Desk
      • Electric kettle
      • Free bottled water
      • Hair dryer
      • Individual air conditioning
      • In-room safe box
      • Linens
      • Mini bar
      • Non-smoking
      • Private bathroom
      • Safety/security feature
      • Satellite/cable channels
      • Shower
      • Smoke detector
      • Socket near the bed
      • Telephone
      • Toiletries
      • Towels
      • Wake-up service
      • Wi-Fi [free]
      • Window

      Food and dining

      Breakfast options
      • American
      • Halal
      • Buffet

      Location

      No 5,Lot 1348,Serian Durian Piazza,Jalan Datuk Michael Ben,94700,Serian Sarawak, Samarahan, Kuching, Malaysia, 94700

      Exceptional9.2

      Location

      Airports
      • Kuching International Airport (KCH)
        42.5 km
      • Tanjung Manis Airport (TGC)
        132.3 km

      What's nearby

      Popular landmarks
      • Jong's Crocodile Farm & Zoo
        26.9 km
      • Semenggoh Nature Reserve
        37.4 km
      • Cat Monument
        48.4 km
      • Chinese Museum
        48.7 km
      • Sarawak Museum
        48.8 km
      • Kuching Esplanade
        49.0 km
      • Sarawak Orchid Garden
        51.1 km
      • Cat Museum
        52.4 km
      • Mount Santubong
        67.2 km
      • Sarawak Cultural Village
        69.6 km
      Nearby landmarks
      • Derod Bukah
        20.1 km
      • Derod Pendu
        24.6 km
      • Jong's Crocodile Farm & Zoo
        26.9 km
      • Darul Sri Kenangan
        31.9 km
      • Tasik Desa Ilmu
        32.4 km
      • Neon Specialist Hospital
        35.2 km
      • Farley Supermarket
        35.5 km
      • Tasik UNIMAS
        35.7 km
      • Hospital Rcbm
        35.7 km
      • Semenggoh Wildlife Centre
        36.4 km
      Distances shown are straight-line distances on the map. Actual travel distances may vary.

      Property policies

      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-2 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib may be requested directly from the property. Subject to availability.
      Children 3-17 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 18 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking more than 5 rooms, different policies and additional supplements may apply.

      Some helpful facts

      Check-in/Check-out
      • Check-in from14:00
      • Check-out until12:30
      • Check-out from12:00
      • Check-in until22:00
      Extras
      • Daily Internet/Wi-Fi fee0 MYR
      The property
      • Year property opened2019
      • Number of floors3
      • Number of rooms 52
      • Non-smoking rooms/floorsyes
      • Number of restaurants1
      • License Id / Local Tax ID/ Entity NameA 1072331/98

      Reviews of Roxy Hotel Serian from real guests

      tooltip

      All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

      Provided by verified guests of

      Agoda logo
      8.7

      Excellent

      Recent ratings trend

      10 most recent verified ratings received by the property

      • 8.8
      • 10
      • 10
      • 10
      • 8.0
      • 10
      • 8.4
      • 10
      • 9.6
      • 8.4

      Most recent

      • Location score 9.2 out of 10 and is a high score in Kuching
        Location9.2
      • Value for money score 8.9 out of 10 and is a high score in Kuching
        Value for money8.9
      • Service score 8.8 out of 10 and is a high score in Kuching
        Service8.8
      • Cleanliness score 8.7 out of 10 and is a high score in Kuching
        Cleanliness8.7
      • Facilities score 8.6 out of 10 and is a high score in Kuching
        Facilities8.6
      High score for Kuching

      Rating

      9+ Exceptional (497)
      8-9 Excellent (93)
      7-8 Very Good (138)
      6-7 Good (34)
      <6 Below Expectation (65)

      Review summary

      Powered by OpenAI

      Guests rave about the excellent and friendly staff, who give the hotel a warm and welcoming atmosphere. The great location is also a plus point, with many guests mentioning its convenience. Rooms are clean and spacious, providing a comfortable stay. Furthermore, the hotel is located near Lepapa Hypermarket and other food places, making it easy to find a meal.

      Guests have noted that towels can sometimes have a bad smell, and the breakfast choices are limited. However, these issues are minor compared to the overall positive experience at the hotel.

      Did you find this review summary helpful?

      Guest Type
      Room Type
      Language

      Show reviews that mention 

      Showing 827 verified guest comments
      Changed to review page 1
      1. 10.0
        Exceptional
        ERNY from Malaysia
        Family with young children
        Deluxe 2 Queens
        Stayed 2 nights in June 2025

        “Comfort, Convenience & Excellent Service!”

        This was my first time staying at Roxy Hotel Serian. The price was reasonable—only around *** per night for a Double Queen Room, which the hotel refers to as a Family Room. Breakfast was included for four people (booked through Agoda), which was a pleasant surprise as I initially thought it only came with breakfast for two. The customer service at the check-in counter, room service, and café was excellent—very friendly and accommodating. Credit to the team! I didn’t bring a prayer mat and requested two from room service, and they delivered them within a few minutes. Although the hotel was fully booked on the day I checked in, the staff still managed to provide their best service to the guests. The room was spacious and clean, the beds were fresh with no unpleasant smells, and the air conditioning was strong (you’ll need to adjust it as it can get quite cold—but at least the room wasn’t warm 🤣). The bathroom was clean, the water pressure was strong, and the water heater worked well. There are a few areas for improvement—for example, there was a slightly unpleasant smell when we first entered the room, but it was manageable and something the hotel could look into. Overall, I’m very satisfied because the service was top-notch. Additional information : Driving to Empurau Farm & Resort (Waterpark) takes less than 10 minutes. Nasi Kerabu Ayam Bakar Serian is also just a 10-minute drive away. Supermarket (Lepapa) and PMG Pharmacy are within walking distance, and there’s a Curry House, Tealive, and a laundry shop just nearby as well. Everything was convenient and easily accessible.

        Reviewed July 01, 2025

        Dear Sir / Madam, Thank you very much for taking the time to share your stay experience with us. We are delighted to know that you enjoyed your time here. We truly appreciate your kind words, and we will work to improve on the areas that did not meet your expectations during your recent stay. We would be honoured to welcome you back on your next trip. Warm regards, Roxy Management

        Responded August 09, 2025
        Roxy Hotel Serian
      2. 9.2
        Exceptional
        angela from Malaysia
        Family with young children
        Deluxe 2 Queens
        Stayed 2 nights in September 2025

        “A very good hotel for short vacation ”

        Pros 1. Two double beds enough for the family of 4. Very spacious and clean room. Good TV, sofa and big bathroom 2. Staff are friendly and helpful. When we notify them that breakfast food has finished, they quickly top up the food for other customers 3. Good breakfast for this deal: u get fried noodles x2 types every morning , assorted buns, eggs, omelette and baked beans, simple salad and fruits, cucur or fried chicken. 4. Location is superb. There is pharmacy, supermarket and coffee shop outside the hotel. Cons: 1. Internet is abit slow sometimes Definitely introduce to people who come to serian next time!

        Reviewed September 03, 2025
      3. 10.0
        Exceptional
        MARILYN from Malaysia
        Family with young children
        Deluxe King
        Stayed 1 night in March 2025

        “A Perfect Stay”

        From the moment we arrived, this hotel impressed on every level. The staff greeted us with genuine warmth and efficiency, setting the tone for what turned out to be an unforgettable stay. Check-in was seamless, and we were offered complimentary drinks while our bags were swiftly taken to the room. Our suite was immaculate—modern, spacious, and elegantly designed with thoughtful touches throughout. The bed was incredibly comfortable, and the view from the balcony was breathtaking, especially at sunset. Housekeeping was attentive and discreet, always ensuring the room felt fresh and welcoming. One of the standout features was the on-site restaurant. Each meal was a culinary delight, with fresh ingredients, creative presentations, and impeccable service. The breakfast buffet offered an impressive variety, catering to all tastes and dietary needs. The amenities are second to none. The sofa and cushion are serene escapes from the bustle, offering the perfect balance of relaxation and luxury. The concierge team went above and beyond with personalized recommendations that made our trip even more special. This hotel doesn’t just provide a place to stay—it offers an experience. Whether you’re traveling for business or pleasure, I can’t recommend it highly enough. We’re already planning our next visit. Rating: 5/5 – Truly exceptional in every way!

        Reviewed April 05, 2025
      4. 8.4
        Excellent
        HEE from Malaysia
        Business traveler
        Deluxe Twin
        Stayed 1 night in August 2025

        “Good Location, cleanliness need to improve”

        Overall is a pleasant one night staying with the hotel. Few things to take note that the room sound/noise proofing or isolation is left much desired. Those who have sleeping difficulties will definitely lose their sleep and having insomnia with the noise produces by hotel business operations. Room is not clean enough, dust and dust mites are few but is there. Breakfast buffet spread and options is sufficient for the function but definitely not great. Some of the plates and utensils are not cleaned throughfully, few stains are remained. Suggest hotel to invest hot water dishwasher to clean and sanitize those utensils for future customers peace of mind. Overall, will come back to stay if the price and time is price especially if the improvements of cleanliness is made.

        Reviewed August 12, 2025

        Dear Sir / Madam, Thank you very much for taking the time to share your stay experience with us. We are delighted to know that you enjoyed your time here. We truly appreciate your kind words, and we will work to improve on the areas that did not meet your expectations during your recent stay. We would be honoured to welcome you back on your next trip. Warm regards, Roxy Management

        Responded September 02, 2025
        Roxy Hotel Serian
      5. 10.0
        Exceptional
        Riya from Malaysia
        Business traveler
        Deluxe Queen
        Stayed 1 night in August 2025

        “Great stay overall”

        This place truly exceeded expectations with its outstanding cleanliness and attentive staff, ensuring a comfortable environment. The amenities offered were impressive, and the convenient location made exploring the area a breeze. Housekeeping was prompt and thorough, while transport options nearby added to the ease of getting around. Overall, a fantastic choice for anyone seeking a memorable stay with excellent value

        Reviewed August 30, 2025
      Changed to review page 1

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