This property is in high demand!
6 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

- This neighborhood is preferred by frequent travelers. Properties here...
I will return to this hotel whenever I come back to Kuching.
![Check-in [24-hour]](https://pix10.agoda.net/hotelImages//1162494/-1/096c6b833745e85e3d218b1b86e1c102.jpg?ce=0&s=1024x768)
Room was clean, Wi-Fi was stable, and check-in was smooth.

- Many guests have praised the breakfast at this property
Breakfast was nice, everything was exceptional to be honest.
- Guests have rated this property 9.1/10 on cleanliness
Room was clean, Wi-Fi was stable, and check-in was smooth.
- Airport transfer available at additional charge. To request, check the...
Free Wi-Fi
Pool with view
Free parking
Front desk [24-hour]
Fitness center
Restaurants
Bar
Airport transfer
6 travelers have booked today.
Based on 11,266 verified reviews
9.5
9.1
9.1
8.8
8.8
8.7
Location rating score
There are 103 places in walking distance!
| Value for money | 8.8 |
| Location rating | 9.5 |
| Nearest airport | Kuching International Airport (KCH) |
| Distance to airport | 8.0 km |
Based on 9527 reviews from verified travelers
The Waterfront Hotel has a wide selection of dining options for you to delight in while staying at this property, which include Buffet in restaurant, Chinese cuisine, Asian cuisine, International cuisine, and Western cuisine.
Yes! The Waterfront Hotel offers laundry service at your disposal and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.
The Waterfront Hotel satisfy our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes well equipped with sterilizing equipment, first aid kit, temperature check for guests and staff, and staff trained in safety protocol for additional safety measures and hygiene protocols.
Yes! The benefits of staying at The Waterfront Hotel include an on-site ATM, providing guests with easy access point for cash withdrawal and remaining worry-free throughout your holiday getaway.
While residing at The Waterfront Hotel, indulge in your morning or evening stroll at nearby park which include Padang Merdeka Park, Taman Muzium, and Taman Budaya.
The typical room rate for The Waterfront Hotel in the past month is 485.41 MYR, compared to city's average of 191.45 MYR.
The Waterfront Hotel supports up to 4, with payment card options such as American Express, MasterCard, and Visa.
Verified guests that stayed at The Waterfront Hotel have given this property a rating of 9.466 for its remarkable location as the primary highlight for their stay.
62.0% of our verified customer reviews have given an optimistic review and remarks about this property's food. You can look up on more detailed customer reviews, and comments for The Waterfront Hotel down in the review.
Past solo travelers that have stayed at this property have given The Waterfront Hotel an average rating of 8.9. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.
Past local visitors that have stayed at this property have given The Waterfront Hotel an average rating of 9.5. You can look up on more descriptive customer ratings, and feedback for this property down in the review section.
Check-in is from 03:00 PM. You may ask for early check-in during booking, subject to availability. Customers checking in prior to the specified time period may be charged an additional fee.

Experience Luxury and Convenience at The Waterfront Hotel in Kuching
Discover a world of luxury and convenience at The Waterfront Hotel, a 5-star oasis nestled in the heart of Kuching, Malaysia. With its prime location and impeccable service, this hotel offers the perfect blend of comfort and style for both business and leisure travelers.
Boasting 208 elegantly designed rooms, The Waterfront Hotel provides a tranquil retreat for guests. Each room is thoughtfully furnished with modern amenities and tasteful decor, ensuring a comfortable stay. Whether you choose a cozy Deluxe Room or indulge in the spaciousness of a Suite, you'll find yourself surrounded by understated elegance and a soothing ambiance.
Convenience is key at The Waterfront Hotel, with its close proximity to Kuching International Airport, just a short 30-minute drive away. This makes it an ideal choice for travelers seeking a hassle-free journey. Upon arrival, guests are greeted by a warm and friendly staff, ready to assist with any requests or inquiries. Check-in begins at 3:00 PM, allowing ample time to settle in and explore the hotel's myriad of amenities.
Unwind and Indulge in The Waterfront Hotel's Entertainment Facilities
At The Waterfront Hotel, your entertainment needs are well taken care of. Whether you are looking to unwind, socialize, or indulge in some retail therapy, this hotel has got you covered. With a range of entertainment facilities including shops, a bar, a salon, and a gift/souvenir shop, you will never have a dull moment during your stay.
Step into the hotel's shops and discover a world of retail delights. From designer clothing to unique handicrafts, there is something to suit every taste and style. After a day of exploring the city, head to the bar and enjoy a refreshing drink while mingling with fellow guests. The cozy ambiance and friendly staff will make you feel right at home.
For those looking to pamper themselves, the salon offers a variety of beauty and wellness treatments. Indulge in a rejuvenating massage, get a stylish haircut, or opt for a luxurious facial. You will leave feeling refreshed and revitalized. Don't forget to visit the gift/souvenir shop to pick up a memento of your stay or a special gift for loved ones back home. With its wide range of options, you are sure to find something that captures the essence of your time in Kuching.
Stay Active and Refreshed at The Waterfront Hotel's Sports Facilities
At The Waterfront Hotel in Kuching, Malaysia, guests can enjoy a range of sports facilities that are perfect for staying active and refreshed during their stay. Dive into the indoor pool for a refreshing swim, no matter the weather outside. The pool is spacious and well-maintained, providing a serene environment for guests to relax and unwind.
For those who prefer a more intense workout, the 24-hour fitness center is fully equipped with state-of-the-art exercise machines and equipment. Whether you're into cardio or strength training, you'll find everything you need to maintain your fitness routine. The fitness center is spacious and well-lit, creating a motivating atmosphere to help you achieve your fitness goals.
After a workout or swim, head over to the poolside bar to quench your thirst and replenish your energy. The poolside bar offers a wide selection of refreshing beverages and light snacks, making it the perfect spot to unwind and socialize with fellow guests. Whether you're enjoying a post-workout protein shake or sipping on a tropical cocktail, the poolside bar provides a relaxing and vibrant ambiance.
With its indoor pool, 24-hour fitness center, and poolside bar, The Waterfront Hotel offers a range of sports facilities that cater to all guests' needs. Whether you're looking to stay active, relax, or socialize, these facilities provide the perfect setting for a memorable stay in Kuching, Malaysia.
Convenience Facilities at The Waterfront Hotel
At The Waterfront Hotel in Kuching, Malaysia, guests can enjoy a range of convenient facilities that enhance their stay. With 24-hour room service, guests can indulge in delicious meals or snacks at any time of the day or night, ensuring their cravings are satisfied whenever they arise. The hotel also offers laundry service, making it easy for guests to keep their clothes fresh and clean throughout their stay.
For added convenience, The Waterfront Hotel provides safety deposit boxes, allowing guests to securely store their valuables during their visit. The friendly and attentive concierge team is always ready to assist with any requests or recommendations, ensuring that guests have a hassle-free and enjoyable experience.
With Wi-Fi available in both public areas and all rooms, guests can stay connected and browse the internet at their convenience. The hotel also offers a designated smoking area for those who enjoy a smoke. Additionally, there is a convenience store on-site, providing guests with easy access to essential items.
Other convenient facilities at The Waterfront Hotel include dry cleaning services, express check-in/check-out, and luggage storage. Daily housekeeping ensures that guests can always return to a clean and tidy room. With these exceptional convenience facilities, The Waterfront Hotel aims to provide a comfortable and hassle-free stay for all its guests.
Convenient Transport Facilities at The Waterfront Hotel
At The Waterfront Hotel, we understand the importance of hassle-free transportation during your stay. That's why we offer a range of convenient transport facilities to ensure your travel needs are met.
For guests arriving by air, our airport transfer service provides a seamless and comfortable journey from the airport to the hotel. Our friendly and professional drivers will be waiting to greet you upon arrival, making your transition to the hotel effortless.
If you prefer to drive yourself, we offer valet parking services for your convenience. Our dedicated staff will take care of parking your vehicle securely, allowing you to relax and enjoy your stay without worrying about finding a parking spot.
For those who prefer to explore the city on their own, we have a car park onsite where you can safely park your vehicle. The car park is free of charge for our guests, providing added convenience and peace of mind.
Additionally, if you don't have your own vehicle, we also offer car hire services. Whether you need a car for a few hours or a few days, our reliable car hire service allows you to explore Kuching at your own pace.
For quick and easy transportation within the city, our taxi service is readily available. Our staff can assist you in arranging a taxi, ensuring you reach your destination efficiently.
At The Waterfront Hotel, we strive to provide the utmost convenience for our guests, and our comprehensive range of transport facilities reflects this commitment. Whether you prefer to drive yourself or rely on our reliable services, we have you covered. Book your stay with us and enjoy a stress-free travel experience.
Delightful Dining Experiences at The Waterfront Hotel
At The Waterfront Hotel, guests can indulge in a variety of dining options that cater to every palate. Start your day with a scrumptious breakfast at the breakfast buffet, where you can choose from a range of continental delights to kickstart your morning. For those who prefer a more relaxed dining experience, the hotel's coffee shop is the perfect spot to enjoy a cup of freshly brewed coffee or tea, accompanied by delectable pastries and snacks.
When hunger strikes, guests can savor a delightful meal at the hotel's restaurant, which offers a diverse menu featuring both local and international cuisines. Whether you're in the mood for traditional Malaysian dishes or international favorites, the restaurant's talented chefs will surely satisfy your cravings. Additionally, The Waterfront Hotel also boasts a halal restaurant, ensuring that all guests can enjoy delicious meals that adhere to their dietary preferences.
For those who prefer to dine in the comfort of their own room, the hotel provides 24-hour room service, allowing guests to enjoy a delectable meal at any time of the day or night. If you're in the mood for a barbecue, the hotel offers BBQ facilities where you can grill your favorite meats and vegetables to perfection. Alternatively, guests can also make use of the shared kitchen facilities to prepare their own meals.
To ensure a hassle-free stay, The Waterfront Hotel provides daily housekeeping services and offers grocery deliveries, allowing guests to conveniently stock up on their favorite snacks and beverages. With its wide array of dining facilities, The Waterfront Hotel ensures that every guest's culinary desires are met, making your stay in Kuching a truly unforgettable experience.
Comfort and Variety at The Waterfront Hotel
The Waterfront Hotel in Kuching, Malaysia offers a wide range of room options to suit every traveler's needs. From spacious Club Floor Family rooms with 2 Queen Beds to cozy Deluxe Twin rooms with 2 Single Beds, there is something for everyone at this stylish hotel. The Junior King Suite is perfect for those seeking a touch of luxury, with its expansive 52 square meters of space and a comfortable King Bed. With a total of 10 room types to choose from, guests can find the perfect accommodation to fit their preferences and budget.
Booking your stay at The Waterfront Hotel through Agoda ensures that you will get the best prices available. Agoda's competitive rates guarantee that you won't find a better deal elsewhere. Plus, Agoda's user-friendly platform makes the booking process quick and hassle-free. With just a few clicks, you can secure your room at The Waterfront Hotel and look forward to a seamless and enjoyable stay in Kuching.
Explore the Vibrant Kuching City Center
Welcome to the heart of Kuching, Malaysia - the bustling and vibrant Kuching City Center. Nestled along the serene Sarawak River, this charming city center is a melting pot of cultures, offering a delightful blend of old-world charm and modern attractions.
Immerse yourself in the rich history and cultural heritage of Kuching as you stroll through its lively streets. Admire the colonial architecture that lines the riverfront, with its charming shop houses and historic buildings. Discover the city's diverse culinary scene, where you can indulge in mouthwatering local delicacies and international cuisine.
Kuching City Center is also a shopper's paradise, with a variety of markets, malls, and boutiques offering everything from traditional handicrafts to trendy fashion. Don't miss the opportunity to explore the bustling markets, such as the famous Main Bazaar, where you can find unique souvenirs and traditional Sarawakian crafts.
Whether you're a history buff, a food lover, or a shopaholic, Kuching City Center has something to offer everyone. Experience the vibrant energy of this captivating city as you explore its charming streets, soak in its rich culture, and create lasting memories.
Traveling from the Airport to The Waterfront Hotel in Kuching, Malaysia
Located in the heart of Kuching City Center, The Waterfront Hotel is a convenient and stylish choice for travelers visiting Kuching, Malaysia. Getting to the hotel from the nearest airport is a breeze, ensuring a hassle-free start to your stay.
Kuching International Airport (KIA) is the main airport serving Kuching and is located approximately 11 kilometers away from The Waterfront Hotel. Upon arrival at the airport, there are several transportation options available. One popular choice is to take a taxi directly to the hotel, which takes around 20 minutes depending on traffic. Taxis are readily available outside the airport and offer a comfortable and convenient way to reach your destination.
Another option is to use a ride-hailing service such as Grab, which is widely used in Malaysia. Simply download the Grab app on your smartphone, book a ride, and wait for your driver to pick you up at the designated area. This is a convenient and cost-effective option for solo travelers or those with lighter luggage.
For those who prefer public transportation, buses are available at the airport. The Airport Shuttle Bus is a reliable and affordable option, with regular departures to various destinations in Kuching. Look for the bus stop outside the arrival hall and check the schedule for the bus that goes to Kuching City Center. From there, it's just a short walk to The Waterfront Hotel.
No matter which mode of transportation you choose, the journey from Kuching International Airport to The Waterfront Hotel is a seamless one, allowing you to start your Kuching adventure with ease and comfort.
Discover the Vibrant Surroundings of The Waterfront Hotel
Located in the heart of Kuching, Malaysia, The Waterfront Hotel offers a prime location with a plethora of nearby landmarks and attractions. Step outside the hotel and find yourself immersed in the beauty and charm of Kuching Esplanade. Take a leisurely stroll along the picturesque waterfront promenade, lined with palm trees and offering stunning views of the Sarawak River.
For those interested in history and culture, the Sarawak Museum and Chinese Museum are just a short distance away. Explore the rich heritage of Sarawak through fascinating exhibits and artifacts, showcasing the diverse cultures and traditions of the region. Don't miss the iconic Cat Monument, a symbol of Kuching's affectionate nickname as the 'City of Cats'.
The Waterfront Hotel is also conveniently located near The Old Courthouse, a historic building that has been transformed into a vibrant hub for arts and culture. Discover local handicrafts, art galleries, and enjoy live performances in this beautifully restored colonial-era landmark. Carpenter Street, known for its traditional shophouses and bustling markets, is another must-visit destination for those seeking an authentic taste of Kuching.
Immerse yourself in the local culture by visiting Tua Pek Kong, a Chinese temple that dates back to the 19th century. Marvel at the intricate architecture and pay your respects to the deity worshipped by the local Chinese community. Art enthusiasts will appreciate the Textile Museum, which showcases a wide collection of traditional textiles and handicrafts from the region.
For a touch of whimsy, keep an eye out for the charming Orang Utan Murals scattered throughout the city. These vibrant and larger-than-life artworks pay homage to the endangered orangutans that inhabit the rainforests of Borneo. Finally, don't forget to visit the Kuching Mosque, an architectural gem that blends modern and traditional elements, offering a peaceful sanctuary for prayer and reflection.
With its central location and proximity to these captivating landmarks and attractions, The Waterfront Hotel is the perfect base for exploring the vibrant surroundings of Kuching, Malaysia.
A Culinary Adventure Awaits
When it comes to dining options, The Waterfront Hotel's location is a food lover's paradise. Just a stone's throw away, you'll find Topspot Food Court, a vibrant and bustling hawker center known for its fresh seafood and local delicacies. For those craving authentic Indian cuisine, Ceylonese Restaurant Sdn Bhd is a must-visit, serving up flavorful dishes that will tantalize your taste buds. If you're in the mood for traditional Dayak cuisine, Rumah Asap Tabuan Dayak offers a unique dining experience with its rustic ambiance and mouthwatering specialties. Lepau Restaurant is another local favorite, renowned for its fusion of Sarawakian and Western flavors. For a sizzling hotpot experience, head over to Annuar BBQ Steamboat, where you can indulge in an array of fresh ingredients cooked to perfection at your table. Sharing Downtown is the perfect spot for those seeking a cozy and intimate atmosphere, serving up delectable Western and Asian fusion dishes. Chong Choon Cafe is a beloved local institution famous for its aromatic kolo mee, a traditional Sarawak noodle dish. RJ Cafe @ Padungan is a trendy cafe that offers a variety of Western and Asian dishes, perfect for a casual meal or a quick coffee fix. The Junk, a quirky restaurant housed in a converted warehouse, serves up delicious Asian fusion cuisine with a modern twist. And last but not least, KING LAKSA SARAWAK (ICOM SQUARE) is a must-visit for lovers of the iconic Sarawak laksa, a spicy and aromatic noodle soup that is a culinary delight. With such a diverse range of dining options right at your doorstep, your taste buds are in for a treat during your stay at The Waterfront Hotel.
Shop Till You Drop at The Waterfront Hotel's Surrounding Shopping Landmarks
The Waterfront Hotel is located in the heart of Kuching, Malaysia, surrounded by a vibrant shopping scene. Just a stone's throw away, you'll find Plaza Merdeka, a modern shopping complex offering a wide range of retail outlets, restaurants, and entertainment options. If you're looking for unique local handicrafts and artifacts, Unika Borneo Art & Artifacts is the place to go. This charming boutique showcases an impressive collection of traditional and contemporary Bornean artwork. For all your everyday needs, Mr Clean and City Laundry are conveniently located nearby. If you're a bookworm, make sure to visit Popular Book Co, a popular bookstore that offers a wide selection of books, magazines, and stationery. And for those looking to capture beautiful memories, Empress Studio specializes in professional photography services. With these shopping landmarks just steps away from The Waterfront Hotel, you'll have plenty of options to indulge in retail therapy and immerse yourself in the local shopping culture.
Affordable Luxury at The Waterfront Hotel
Indulge in the perfect blend of luxury and affordability at The Waterfront Hotel in Kuching, Malaysia. With an average room price of just $102, this stunning hotel offers an exceptional value for travelers seeking a memorable stay.
Compared to the average price of a hotel room in Kuching, which stands at $45, The Waterfront Hotel provides an unparalleled experience without breaking the bank. Despite its affordable rates, this hotel does not compromise on quality or comfort. Each room is tastefully decorated, featuring modern amenities and breathtaking views of the city or the Sarawak River.
Whether you are traveling for business or leisure, The Waterfront Hotel offers an unbeatable combination of affordability and luxury. From the moment you step into the elegant lobby, you will be greeted by friendly and attentive staff who are dedicated to ensuring your stay is nothing short of exceptional. So why settle for less when you can experience the best? Book your stay at The Waterfront Hotel today and embark on an unforgettable journey in Kuching.
Wonderful Service and Friendly Staff at The Waterfront Hotel
The Waterfront Hotel in Kuching, Malaysia has received rave reviews from its customers for its exceptional service and friendly staff. Guests have consistently mentioned how helpful and accommodating the hotel staff are, making their stay truly enjoyable. From the moment you step into the hotel, you are greeted with warm smiles and a willingness to assist. The staff go above and beyond to ensure that all your needs are met, making you feel like a valued guest. Additionally, the hotel rooms have been praised for their comfort and cleanliness, providing a relaxing and pleasant atmosphere throughout your stay. With its great location and excellent facilities, The Waterfront Hotel is definitely a top choice for your stay in Kuching.
A Perfect Blend of Comfort, Convenience, and Exceptional Service
The Waterfront Hotel in Kuching, Malaysia, has garnered an impressive overall rating of 8.9 from satisfied guests. This remarkable score is a testament to the hotel's commitment to providing a memorable and enjoyable stay for its guests. With exceptional ratings in various aspects, including value for money, facilities, cleanliness, location, and staff performance, The Waterfront Hotel is a top choice for discerning travelers seeking a perfect blend of comfort, convenience, and exceptional service.
One of the standout features of The Waterfront Hotel is its excellent value for money. With an impressive rating of 8.7, guests can enjoy a luxurious stay without breaking the bank. The hotel offers a range of modern facilities that cater to the needs of both leisure and business travelers. From a well-equipped fitness center to a refreshing swimming pool, guests have access to everything they need for a comfortable and enjoyable stay.
When it comes to cleanliness, The Waterfront Hotel truly excels with a rating of 9.0. Guests can rest assured that their rooms will be impeccably clean and well-maintained, providing a relaxing and hygienic environment. Additionally, the hotel's prime location, with a remarkable rating of 9.4, ensures that guests are conveniently situated near popular attractions, shopping malls, and dining options, allowing them to make the most of their time in Kuching. The attentive and friendly staff, who have received a commendable rating of 9.0 for their performance, go above and beyond to ensure that every guest feels welcomed and well taken care of during their stay at The Waterfront Hotel.
Excellent8.8
Facilities
Exceptional9.5
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The hotel will begin enhancement works from September 2025 to February 2026 (estimated). The project will focus on upgrading guest rooms, with renovations carried out in phases—each floor will be closed in turn to minimize disruption to guests. Additionally, the Gym and Business Centre located on Level 5 will also be upgraded and will be temporarily closed starting September 2025. The hotel will remain open throughout the renovation period. Guests will continue to be welcomed on floors that are not affected by the upgrades, and the hotel team will make every effort to ensure comfort and convenience for all guests during this time.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Excellent
10 most recent verified ratings received by the property
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Guests have praised this hotel for its excellent and friendly staff who ensure a comfortable stay. The location is convenient for visitors as it is close to tourist destinations, food streets, and shopping malls. Rooms are clean and comfortable with great river views and some are linked to Plaza Merdeka. The hotel's breakfast options are also good and convenient, receiving positive feedback.
Few guests reported WiFi issues mentioned in some reviews.
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We spent our honeymoon at The Waterfront Hotel, and everything was absolutely fantastic from start to finish. We stayed in the Premier King Suite, and it was spacious, beautifully designed, and had such a romantic ambiance – perfect for a couple's getaway. The staff were friendly and welcoming, always ready to assist with anything we needed, which made our stay even more comfortable and enjoyable. We especially loved the breakfast – a great variety of choices, fresh and delicious every morning. It was a lovely way to start each day together. The location of the hotel was perfect, with easy access to local attractions and a beautiful view. The atmosphere was peaceful, cozy, and just right for honeymooners. Thank you to everyone at The Waterfront Hotel for making our honeymoon so special. We created unforgettable memories here and will definitely return in the future. ⭐️⭐️⭐️⭐️⭐️
Dear Norema, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you enjoyed your stay and the team will be delighted to read your compliments on their hospitality. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Serene MarCom Manager
We had a wonderful stay at Waterfront Hotel Kuching. 🌟 The location is excellent, right in the heart of the city with a beautiful view of the river, which made exploring Kuching so convenient. The room was spacious, clean, and comfortable, and we appreciated the thoughtful amenities provided. Breakfast was enjoyable with a good variety of local and international options, and the staff were always polite, helpful, and attentive throughout our stay. The hotel facilities were well maintained, and we especially liked the basement parking, which was very convenient given the frequent rain. Overall, Waterfront Hotel Kuching offers great value for money with its prime location, warm hospitality, and comfortable stay. We would definitely recommend it to anyone visiting Kuching and look forward to returning again!
Dear Angelina, Thank you for your stay with The Waterfront Hotel and for having taken the time to write about your experience. We are glad that you enjoyed the convenient location of this hotel and the hotel views are something that we take pride in. We are pleased to hear of your pleasant stay with us. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Serene MarCom Manager
I booked this hotel and requested a waterfront view but got a room facing the roof view, not directly visible from the outside.Every time we deal with the front office, they are unable to help at all, giving many excuses like we booked a long time ago and requested a waterfront view. Teliphon operator - negative ranking The room phone button to call the department could not be pressed, so I had to call using my own phone until the credit ran out. Apparently there was a memo on the writing table on how to make a call. Phone memos should be placed on the phone table, not on the writing table. Room,toilet,swimming pool,amenities, facilities everything is complete,very large and beautiful Housekeeping - Very clean and the staff is very friendly and helpful , especially to Naveena & Eric, housekeeping supervisor Senorita super very helpful and friendly Housekeeping ranking 1000/10 (Very satisfied) F&b staff during breakfast very friendly and helpful , I will give 1000/10 ( Very satisfied) Food breakfast, Seriously, of all the hotels in Malaysia I've been to, this one has the most delicious food. Local food mee jawa,laksa,Kolok Very tasty , food ranking 1million/10
The hotel was the most clean hotel we ever stay in Sarawak. Very hygienic. The hotel also provide Shampoo, Bathgel, Hand Gel, Conditioner and also lotion generously. The only need to add was toothpaste. The room was modern but.. the TV need to be more variety channel. The only thing was.. it kinda feel out when sleep at night.. I had a bad dream.. like i saw something odd when i suddenly open my eyes in the middle of my sleep.. gladly my husband comfort me.. But maybe it was just my thought.. The food in this hotel was very excellent. Very worth ever penny. The view at the food court was astonishing. Overall satisfaction is over expectation. The check in and out at the counter we also very quick. Most important thing was the parking free.. but had to share with the public people who shopping in the same hotel building.. which is.. not really safe.
Dear Noel, Thank you for taking the time to share your feedback regarding your recent stay at The Waterfront Hotel. It is gratifying to learn that you found our hotel to be exceptionally clean and that you appreciated the variety of toiletries provided in your room. Your comments about the dining experience and the breathtaking views are also greatly appreciated; we strive to offer our guests memorable moments. We acknowledge your suggestions regarding the addition of toothpaste and a wider variety of television channels. Your concerns about the parking situation and the feeling of unease during the night are noted. While our parking facilities are shared with the public for convenience, we prioritize the safety and comfort of our guests. We are pleased that your overall satisfaction exceeded your expectations, and we hope to welcome you back in the future. Kind regards, Serene MarCom Manager
Airport transfer
Located in heart of Kuching
Free Wi-Fi in all rooms!
Daily housekeeping
“3 night stay”
Though quite dated & in dire need of a fresher look, our stay was beyond expectations. Check-in process was a bit disorganized as we came up to our room & no one sent up our luggage. Operator sounded quite lost when asked about them & we had to go back down & bring it up ourselves. The lack of service & attention from the staff was perhaps due to some VIP who was at the hotel at the time. Following that we had no issues whatsoever. Room decos we're outdated but the comfy beds, great water pressure & breathtaking view of the waterfront & iconic Kuching landmarks made up for the shortcomings, we really had lovely sleep. The gym was also outdated but adequate & clean, we were informed that they will start renovations on it on the next day after we leave. Pool was cold (hoping for heated for a 5* rated hotel) & the showers hardly had much pressure & hot water, it did have a great view of the waterfront & river. The star of our stay had to be the amazing breakfast spread, hands down one of the best & authentic sarawak laksa & nasi lemak (served on a leaf) I've ever had. The salad, cheese & meat selection was extensive (my wife's says it's the best she's had so far). The pastries, danishes, croissants, etc was tasty & fresh. Honestly would just come back solely for the breakfast.
Dear Asyari, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are glad to know that you had a wonderful stay with us. At the same time, We are sorry to hear of your check-in experience during your stay with us. Receiving feedback from our guests is essential for us to identify where we should do better and as such, we appreciate you taking the time to share your thoughts with us regarding your stay. We hope we can welcome you again very soon at The Waterfront Hotel while visiting Kuching. Kind regards, Serene MarCom Manager